RFP 99-25 The RIDE Access Center ("TRAC")
| Location: |
Massachusetts |
| Posted: |
Oct 6, 2025 |
| Due: |
Nov 10, 2025 |
| Agency: |
Commonwealth of Massachusetts |
| Type of Government: |
State & Local |
| Category: |
- 70 - General Purpose Information Technology Equipment (including software).
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| Solicitation No: |
BD-26-1206-MBTA-MBTA-121335 |
| Publication URL: |
To access bid details, please log in. |
Bid Solicitation: BD-26-1206-MBTA-MBTA-121335
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Header Information
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Bid Number:
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BD-26-1206-MBTA-MBTA-121335
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Description:
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RFP 99-25 The RIDE Access Center ("TRAC")
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Bid Opening Date:
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11/10/2025 02:00:00 PM
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Purchaser:
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Tracey Dionne
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Organization:
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Massachusetts Bay Transportation Authority
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Department:
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MBTA - Massachusetts Bay Transportation Authority
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Location:
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MBTA - Massachusetts Bay Transportation Authority
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Fiscal Year:
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26
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Type Code:
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Allow Electronic Quote:
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Yes
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Alternate Id:
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Required Date:
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Available Date
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10/02/2025 05:57:17 PM
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Info Contact:
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Bid Type:
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OPEN
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Informal Bid Flag:
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No
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Purchase Method:
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Open Market
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Pre Bid Conference:
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Virtual Pre-bid October 8th @ 1pm
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Bulletin Desc:
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Ship-to Address:
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MBTA Procurement & Logistics
10 Park Plaza
Room 2810
Boston, MA 02116
US
Email: bidposting@mbta.com
Phone: (617) 222-5995
FAX: (617) 222-5349
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Bill-to Address:
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MBTA
10 Park Plaza
Accounts Payable Department
Boston, MA 02116
US
Email: invoices@mbta.com
Phone: (617) 222-3235
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Print Format:
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Bid Print
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File Attachments:
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RFP 99-25 The Ride Access Center.pdf
RID 2.25.1 - The RIDE Guide.pdf
RID 2.25.2 - Pre-employement Requirements.pdf
RID 2.25.3 - Service Planning Policy Document.pdf
RID 2.25.4 - RIDE Contractors and Teams.pdf
RID 2.25.5 - NSLC Policy.pdf
RID 2.25.6 - Sample Standard Operating Procedures.pdf
RID 2.25.7 - MBTA Language Access Plan.pdf
RID 2.25.8 - Drug and Alcohol Policy.pdf
RID 2.25.9 - 2024 Transit Safety Plan.pdf
RID 2.25.10 - RIDE Definitions.pdf
RID 2.25.11 - Key Performance Indicators.pdf
RID 2.25.12 - List of TRAC Assets.pdf
RID 2.25.13 - In-vehicle Technology list.pdf
RID 2.25.14 - Additional Metrics.pdf
RID 2.25.15 - TRAC Facilities and Floorplan.pdf
RID 2.25.16 - Current TRAC Contract.pdf
RID 2.25.17 - TRAC Call Center Performance and Volume Data for Past Year.pdf
RID 2.25.18 - Complaint Volume Data for Past Year.pdf
RID 2.25.19 - Monthly Payment Call Volume Data for Past Year.pdf
RID 2.25.20 - Trip Data for Past Year.pdf
RID 2.25.21 - Current TRAC Org Chart.pdf
RFP 99-25 Pre-Bid Meeting Details.docx
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Form Attachments:
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Required Quote Attachments
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Amendments:
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Amendment #
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Amendment Date
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Amendment Note
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1
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10/03/2025 08:48:57 AM
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Attachment File Changes: Header 1. File 'RID 2.25.1 - The RIDE Guide.pdf': File 'RID 2.25.1 - The RIDE Guide.pdf' added . 2. File 'RID 2.25.2 - Pre-employement Requirements.pdf': File 'RID 2.25.2 - Pre-employement Requirements.pdf' added . 3. File 'RID 2.25.3 - Service Planning Policy Document.pdf': File 'RID 2.25.3 - Service Planning Policy Document.pdf' added . 4. File 'RID 2.25.4 - RIDE Contractors and Teams.pdf': File 'RID 2.25.4 - RIDE Contractors and Teams.pdf' added . 5. File 'RID 2.25.5 - NSLC Policy.pdf': File 'RID 2.25.5 - NSLC Policy.pdf' added . 6. File 'RID 2.25.6 - Sample Standard Operating Procedures.pdf': File 'RID 2.25.6 - Sample Standard Operating Procedures.pdf' added . 7. File 'RID 2.25.7 - MBTA Language Access Plan.pdf': File 'RID 2.25.7 - MBTA Language Access Plan.pdf' added . 8. File 'RID 2.25.8 - Drug and Alcohol Policy.pdf': File 'RID 2.25.8 - Drug and Alcohol Policy.pdf' added . 9. File 'RID 2.25.9 - 2024 Transit Safety Plan.pdf': File 'RID 2.25.9 - 2024 Transit Safety Plan.pdf' added . 10. File 'RID 2.25.10 - RIDE Definitions.pdf': File 'RID 2.25.10 - RIDE Definitions.pdf' added . 11. File 'RID 2.25.11 - Key Performance Indicators.pdf': File 'RID 2.25.11 - Key Performance Indicators.pdf' added . 12. File 'RID 2.25.12 - List of TRAC Assets.pdf': File 'RID 2.25.12 - List of TRAC Assets.pdf' added . 13. File 'RID 2.25.13 - In-vehicle Technology list.pdf': File 'RID 2.25.13 - In-vehicle Technology list.pdf' added . 14. File 'RID 2.25.14 - Additional Metrics.pdf': File 'RID 2.25.14 - Additional Metrics.pdf' added . 15. File 'RID 2.25.15 - TRAC Facilities and Floorplan.pdf': File 'RID 2.25.15 - TRAC Facilities and Floorplan.pdf' added . 16. File 'RID 2.25.16 - Current TRAC Contract.pdf': File 'RID 2.25.16 - Current TRAC Contract.pdf' added . 17. File 'RID 2.25.17 - TRAC Call Center Performance and Volume Data for Past Year.pdf': File 'RID 2.25.17 - TRAC Call Center Performance and Volume Data for Past Year.pdf' added . 18. File 'RID 2.25.18 - Complaint Volume Data for Past Year.pdf': File 'RID 2.25.18 - Complaint Volume Data for Past Year.pdf' added . 19. File 'RID 2.25.19 - Monthly Payment Call Volume Data for Past Year.pdf': File 'RID 2.25.19 - Monthly Payment Call Volume Data for Past Year.pdf' added . 20. File 'RID 2.25.20 - Trip Data for Past Year.pdf': File 'RID 2.25.20 - Trip Data for Past Year.pdf' added . 21. File 'RID 2.25.21 - Current TRAC Org Chart.pdf': File 'RID 2.25.21 - Current TRAC Org Chart.pdf' added . 22. File 'RFP 99-25 Pre-Bid Meeting Details.docx': File 'RFP 99-25 Pre-Bid Meeting Details.docx' added . 23. File 'RFP 99-25 The Ride Access Center.pdf': Order changed from "0" to "1".
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2
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10/06/2025 01:48:06 PM
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Header 1. Bid Opening Date changed from "11/03/2025 02:00:00 PM" to "11/10/2025 02:00:00 PM".
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Item # 1:
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78-14
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00
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78-14
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U N S P S C Code:
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78-14-00
Transport services
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Qty
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Unit Cost
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UOM
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Total Discount Amt.
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Total Cost
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1.0
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EA - Each
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Manufacturer:
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Brand:
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Model:
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Make:
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Packaging:
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Item # 2:
(
78-11
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00
)
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78-11
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U N S P S C Code:
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78-11-00
Passenger transport
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Qty
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Unit Cost
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UOM
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Total Discount Amt.
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Total Cost
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1.0
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EA - Each
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Manufacturer:
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Brand:
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Model:
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Make:
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Packaging:
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Item # 3:
(
90-12
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00
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90-12
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U N S P S C Code:
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90-12-00
Travel facilitation
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Qty
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Unit Cost
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UOM
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Total Discount Amt.
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Total Cost
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10.0
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EA - Each
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Manufacturer:
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Brand:
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Model:
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Make:
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Packaging:
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Item # 4:
(
80-16
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00
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80-16
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U N S P S C Code:
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80-16-00
Business administration services
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Qty
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Unit Cost
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UOM
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Total Discount Amt.
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Total Cost
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10.0
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EA - Each
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Manufacturer:
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Brand:
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Model:
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Make:
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Packaging:
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Item # 5:
(
80-10
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00
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80-10
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U N S P S C Code:
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80-10-00
Management advisory services
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Qty
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Unit Cost
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UOM
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Total Discount Amt.
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Total Cost
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10.0
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EA - Each
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Manufacturer:
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Brand:
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Model:
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Make:
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Packaging:
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...Organization: Town of Concord Department: PL175 - Planning Department Location: KR141 - 141 ...
Commonwealth of Massachusetts
Bid Due: 6/12/2026
* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.
