AV Monitoring SaaS Solution

USPTO is conducting market research to strengthen security posture and room readiness through Software as a Service (SaaS) Solution that provides automated monitoring service touchpoints, Audio and Visual (AV) hardware/infrastructure and any required hardware devices for a centralized station to monitor operational status of AV equipment throughout USPTO to include hearing rooms, digital signage and auditoriums.

USPTO requires the capability of a Software as a Service (SaaS) and any required hardware devices for a centralized audio visual (AV) monitoring solution. In addition, provide the capability of visually monitoring events and operating hearing rooms along with special use spaces to include the auditorium.

The SaaS Solution must be quickly operational using the historical knowledge, existing training documentation, and the knowledge base of the unique inner workings and processes required by the USPTO information technology team. The products and related services are unique, highly specified, and critical to meeting the mission requirements for the agency.

Objectives:

The objectives of this Request For Information (RFI) is to strengthen security posture and room readiness through a SaaS (under the A/V Services and Streaming product team) that provides automated monitoring of service touchpoints and A/V hardware/infrastructure by querying industry for the capability to provide a SaaS solution and any required hardware devices for a Centralized station to monitor the operational status of AV equipment throughout USPTO to include hearing rooms, digital signage, and auditoriums. As an optional addition, provide the capability of visually monitoring events in the hearing rooms along with the auditoriums.

USTO is looking for information on the capability of a Software as a service (SaaS) Centralized solution capable of proactively monitoring equipment such as outputs errors, power supply failures, circuit board errors, firmware updates, overheating, online/offline and etc.

• Provide capability to monitor the auditorium, conference rooms, digital signage, and hearing rooms,


• Provide FedRamp Certified Solution


• Solution must provide the ability to minimize up front cost for this investment


• Rapid Implementation


• Reduce Support cost over time


• Reduce the administrative overhead required with manually validating A/V hardware/infrastructure readiness


• Adequate mixture of Technologies


• Best Support Coverage possible


• Ensure Mission Critical Information is shared in Real – Time to engage proper resources for any system failure or issue resolution


• Procuring state-of-the-art approved products and services required by USPTO.


• Meeting all customer requests within the Request For Information (RFI) and timeframes set forth by USPTO.


• Present a clear and concise measurable description of services provided to customer.


• installation will be required.


• Request equipment and SaaS solution to be delivered NLT 45 days after Award. Exceptions can be made if communicated with USPTO and an agreeable time of delivery can be agreed upon.


• Provide annual warranty and maintenance cost to maintain SaaS Solution

The Software as a Solution (SaaS) and equipment may include the following concept of USPTO reviewed hardware. The items noted in sections 3.1 are conceptual and subject to change based on vendor submittal of proof of concept.

OPTIONAL: In addition to a SaaS solution for proactive monitoring as described above, provide a centralized remote engineering station to monitor the video & audio outputs of the auditoriums, and hearing rooms , located at headquarters and regional offices.

Optional Hardware Deliverables (Concept Example):

• Router panels that control router/switchers for both Auditoriums.

• 1x Intercom panel:
  
  
  
  • The auditorium should not have their own intercom frame that we can connect to.
  
  
  
  


• Permanent PC Station for Inbound monitoring of livestream events


• 2x cable/fiber runs from Ross Switcher located in Auditorium


• Large Monitor


• Quad rack mounted Monitor Unit


• Waveform/Vector scope


• Audio meters with speakers


• Video Router with possible external router panel


• Either Clocking DA’s or Fiber TX/RX for all the runs


• Hearing rooms will need additional equipment:

• HDMI to BNC converters


• Creston routing software tied to all hearing rooms video routing


• Possible DA to duplicate the outbound signal.


• Possibility of BACK-UP camera control of ALL hearing rooms which will require the ability to switch between rooms for control through software.


• Possibility of switcher control for ALL hearing rooms.


• Possibility of adding a Preview monitor.