Managed IT Services and Infrastructure Administration

PUBLIC ADVERTISEMENT / SOLICITATION NOTICE
REQUEST FOR PROPOSALS (RFP)
Solicitation Title: Managed IT Services and Infrastructure Administration
Contracting Agency: Sussex Academy
RFP Release Date: June 16, 2026
Proposal Submission Deadline: July 1, 2026, at 4:00 PM EST
1. Invitation to Bid
Sussex Academy, a public charter school operating in Georgetown, Delaware, invites
sealed, competitive proposals from qualified Managed Service Providers (MSPs) to deliver
comprehensive, turn-key Managed IT Services, Help Desk Support, Network/Infrastructure
Administration, and Cybersecurity Management. The school intends to enter into a single-
vendor contract with an anticipated start date of July 15, 2026.
2. Overview of Scope
The selected vendor will be responsible for supporting the school's digital learning and
administrative ecosystem, including:
* Provisioning a dedicated, on-site School Technology Specialist (STS) five (5) days
per week.
* Providing 24/7/365 Remote Help Desk, Network Operations Center (NOC), and
Security Operations Center (SOC) monitoring.
* Deploying an industry-standard ticketing platform with real-time administration
dashboards.
* Managing Google Workspace for Education, identity access, and role-based device
management.
* Deploying and managing advanced endpoint protection and email filtering systems.
* Ensuring technical compatibility and data reporting coordination with the Delaware
Department of Education (DDOE) platforms.
3. Diverse Vendor Participation
Pursuant to Delaware procurement guidelines, Sussex Academy strongly encourages
proposals from certified diverse vendors, including Minority Business Enterprises (MBEs),
Women Business Enterprises (WBEs), and Veteran-Owned Businesses. Evaluation
preferences and weighted points are dedicated to state-certified diverse entities.
4. Submission Instructions
All proposals must be submitted electronically in PDF format to
Brittany.Burslem@SAAS.k12.de.us no later than the deadline listed above. Late
submissions or hard-copy mailings will not be accepted.
Proposals must include distinct Technical and Financial components, structured explicitly
around the evaluation criteria outlined in the official RFP package.

5. RFP Package Requests & Inquiries
The complete RFP document, detailing full Scope of Work specifications, minimum
qualifications, and the formal evaluation scoring matrix, may be obtained by emailing:
Brittany Burslem, Business Manager
Sussex Academy
21150 Airport Road, Georgetown, DE 19947
Email: Brittany.Burslem@SAAS.k12.de.us
Sussex Academy reserves the right to reject any or all proposals, to waive technicalities,
and to select the vendor deemed to provide the most advantageous proposal in
accordance with Delaware Code Title 29, Chapter 69.