INFORMATION TECHNOLOGY (IT) MANAGED SERVICES
| Location: | New Mexico |
|---|---|
| Posted: | Nov 30, 2025 |
| Due: | Dec 30, 2025 |
| Agency: | Otero County |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | 26-004 |
| Publication URL: | To access bid details, please log in. |
| Bid Number: |
26-004
|
| Bid Title: |
INFORMATION TECHNOLOGY (IT) MANAGED SERVICES
|
| Category: | Bids/RFP's |
| Status: | Open |
|
Attachment Preview
OTERO COUNTY
REQUEST FOR PROPOSALS (RFP)
Information Technology (IT) Managed
Services
NM Commodity Code(s): 92066
RFP NO. 26-004
December 30, 2025
TABLE OF CONTENTS
NO.
PAGE
I.
ADVERTISEMENT .......................................................................................................4
II.
INTRODUCTION ...........................................................................................................5
A. PURPOSE OF THIS REQUEST FOR PROPOSAL……………………… ........5
B. SCOPE OF WORK................................................................................................5
C. INSURANCE REQUIREMENTS.........................................................................8
D. PROCUREMENT MANAGER ...........................................................................8
E. DEFINITION OF TERMINOLOGY.....................................................................9
III.
CONDITIONS GOVERNING THE PROCUREMENT...............................................11
A. SEQUENCE OF EVENTS ..................................................................................11
B. EXPLANATION OF EVENTS...........................................................................12
1. Issuance of RFP ................................................................................................12
2. Pre-Proposal Conference..................................................................................12
3. Acknowledgement of Receipt Form Due .........................................................12
4. Deadline to Submit Additional Written Questions ..........................................12
5. Response to Written Questions ........................................................................12
6. Submission of Proposals ..................................................................................13
7. Proposal Evaluation..........................................................................................13
8. Selection of Finalists ........................................................................................13
9. Best and Final Offers from Finalists (If applicable).........................................14
10. Oral Presentations by Finalists (If applicable) ...............................................14
11. Contract Negotiations.....................................................................................14
12. Contract Award ..............................................................................................14
13. Right to Protest...............................................................................................14
C. GENERAL REQUIREMENTS ...........................................................................15
1. Acceptance of Conditions Governing the Procurement.................................15
2. Incurring Cost ................................................................................................15
3. Prime Contractor Responsibility ....................................................................15
4. Subcontractors................................................................................................15
5. Amended Proposals........................................................................................15
6. Offerors’ Rights to Withdraw Proposal .........................................................16
7. Proposal Offer Firm .......................................................................................16
8. Disclosure of Proposed Contents ...................................................................16
9. No Obligation.................................................................................................16
10. Termination....................................................................................................16
11. Sufficient Appropriation ................................................................................17
12. Legal Review .................................................................................................17
13. Governing Law ..............................................................................................17
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14. Basis for Proposal ..........................................................................................17
15. Contract Terms and Conditions .....................................................................17
16. Contract Deviations .......................................................................................17
17. Offeror Qualifications....................................................................................17
18. Right to Waive Minor Irregularities ..............................................................18
19. Change in Contractor Representatives ..........................................................18
20. Notice.............................................................................................................18
21. County Rights ................................................................................................18
22. Right to Publish .............................................................................................18
23. Ownership of Proposals ...............................................................................18
24. Electronic Mail Address Recommended .......................................................19
25. Preference in Procurement by Otero County.................................................19
IV.
RESPONSE FORMAT AND ORGANIZATION ........................................................21
A. NUMBER OF RESPONSES...............................................................................21
B. NUMBER OF COPIES .......................................................................................21
C. PROPOSAL FORMAT .......................................................................................21
1. Proposal Organization ...............................................................................21
2. Letter of Transmittal..................................................................................22
V.
SPECIFICATIONS .......................................................................................................23
A. INFORMATION .................................................................................................23
1. Time Frame ...............................................................................................23
B. EVALUATION CRITERIA ................................................................................23
1. Introduction ...............................................................................................23
2. Technical Competence and Experience ....................................................23
3. Evidence of Understanding Scope of Work ..............................................23
4. Capacity and Capability ............................................................................24
C. COST PROPOSAL .........................................................................................24
VI.
EVALUATION OF PROPOSALS ...............................................................................24
A. EVALUATION SCORING.................................................................................24
B. EVALUATION PROCESS .................................................................................25
APPENDICES
A. Acknowledgement of Receipt Form....................................................................26
B. Campaign Contribution Disclosure Form............................................................27
C. Resident Veterans Preference Certification .........................................................30
D. Non-Collusion-Disbarment…………………………………………………….31
E. Cost Proposal .......................................................................................................32
F. Sample Agreement ..............................................................................................33
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I. ADVERTISEMENT
OTERO COUNTY
State Legislative Lobbyist Services
RFP NO. 26-002
Otero County requests proposals from qualified vendors or firms to provide Information
Technology (IT) managed infrastructure and network services across 9 locations. The awarded
vendor will be able to work effectively with Otero County to make the IT System a compatible and
seamless process to the end user. The overall goal is to procure a comprehensive, reliable, timely
pro-active IT management and support system that will promote the mission of Otero County in
serving its residents.. All proposals submitted shall be valid for ninety (90) days subject to action
by the County. Otero County reserves the right to reject any and all proposals in part or in whole.
All proposals must be received by 2:00PM on Tuesday December 30, 2025, at the Otero County
Purchasing Division, 1101 New York Ave, Alamogordo, NM 88310. Building hours are Monday
– Thursday 7:00 AM – 6:00 PM.
By submitting a proposal for the requested services, each Offeror is certifying that it is a qualified
firm and its proposal complies with the requirements stated within the Request for Proposals.
There will be a pre-proposal conference. If you have any questions concerning this RFP, please email
Wendy Robinson, Procurement Manager at wrobinson@co.otero.nm.us no later than December 18,
2025.
EQUAL EMPLOYMENT OPPORTUNITY: All qualified Offerors will receive consideration of
contract(s) without regard to race, color, religion, sex or national origin, ancestry, age, physical and
mental handicap, serious medical condition, disability, spousal affiliation, sexual orientation or gender
identity.
Request for Proposals will be available by contacting Wendy Robinson, Procurement Manager,
1101 New York Ave, Rm 118 Alamogordo, NM 88310, or by telephone at (575) 434-0710 or on
our website at https://co.otero.nm.us
PROPOSALS RECEIVED AFTER THE DATE AND TIME SPECIFIED ABOVE WILL NOT
BE CONSIDERED AND WILL BE REJECTED BY OTERO COUNTY.
Otero County
Published 11/29/2025 ADN
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II. INTRODUCTION
A. PURPOSE OF THIS REQUEST FOR PROPOSAL
Request for Proposals for an independent Information Technology provider to complete
and oversee the work of the department by providing management, administration, and
support of the university’s information technology systems including but not limited to the
following:
• Monitoring, managing, and supporting on premise network, associated devices, and
applications.
• Provide experienced staff at all levels of IT services
• Develop and maintain response and resolution scheduling and timeline plan
• Hardware maintenance and replenishment
• System Maintenance and Administration
• Hardware and software purchasing planning and assistance
• Provide monthly and annual management data to client
• Server recovery and business continuity solutions and software
• Strategic planning, budgeting, and project management
• Assistance with technical best practices and compliance
IT ORGANIZATION
Currently, Otero County has an IT staff of four people.
B. SCOPE OF WORK
Otero County is requesting proposals to provide Information Technology (IT) managed
infrastructure and network services across approximately nine locations. Primary services will
include management of Otero County’s networks and servers. The awarded Vendor will
provide hardware support (server, desktop/laptop, tablets), anti-virus/malware
solutions/EDR/SIEM, IT networking, software support, helpdesk, back-ups, remote access and
on-site support, website management support, problem-solving, email maintenance and
support, inventory control and management (hardware and software), connectivity issues,
security, and disaster recovery. Additional services may include consultation for special IT
projects; assistance with equipment purchases; and other general end user support as needed.
To accomplish this, it is expected that the winning Vendor will be able to work effectively
with other Otero County to make the IT System compatible, and seamless process to the end
user. It is also expected that the winning Vendor will assist management with long-term
planning to keep systems current and functional in the most cost-effective manner possible.
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This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.
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