Contact Center as a Service (CCaaS) Solution

Location:	Maryland
Posted:	Apr 28, 2026
Due:	May 15, 2026
Agency:	Washington Suburban Sanitary Commission
Type of Government:	State & Local
Category:	D - Automatic Data Processing and Telecommunication Services R - Professional, Administrative and Management Support Services V - Transportation, Travel and Relocation Services
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Form Details (Abstract): RFQ 101587

Status

Active

Abstract

Negotiation Number		101587
Negotiation Type		RFQ
Title		Contact Center as a Service (CCaaS) Solution
Description		Contact Center as a Service (CCaaS) Solution

Cover Sheet

Contract Admininstrator		Lakhawala, Sejal B
Phone		301-206-8979
E-mail		sejal.lakhawala@wsscwater.com
Site Inspection		No
Site Inspection Date & Time

Site Inspection Location
Pre-Solicitation Meeting		Yes
Pre-Solicitation Meeting Date & Time
Pre-Solicitation Meeting Location

Appendix A

Supplier Diversity Forms

Appendix B

Performance Bond

Labor and Material Payment Bond

Appendix C

Pricing Page		Yes
Signature Page		Yes
Contract Certification Affidavit		Yes

References Form		Yes
Statement of Bidder's Qualification's Form		Yes
Metropolitan Council of Governments Rider Clause		No

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