Request for Information for FDA Contact Center Optimization

Location:	Maryland
Posted:	Nov 6, 2025
Due:	Nov 10, 2025
Agency:	HEALTH AND HUMAN SERVICES, DEPARTMENT OF
Type of Government:	Federal
Category:	70 - General Purpose Information Technology Equipment (including software).
Solicitation No:	FDA-RFI-2026-131159
Publication URL:	To access bid details, please log in.

Active

Contract Opportunity

Notice ID

FDA-RFI-2026-131159

Related Notice

Department/Ind. Agency

HEALTH AND HUMAN SERVICES, DEPARTMENT OF

Sub-tier

FOOD AND DRUG ADMINISTRATION

Office

FDA OFFICE OF ACQ GRANT SVCS

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General Information View Changes

Contract Opportunity Type: Sources Sought (Updated)
Updated Published Date: Nov 06, 2025 11:52 am EST
Original Published Date: Oct 06, 2025 05:08 pm EDT
Updated Response Date: Nov 10, 2025 05:00 pm EST
Original Response Date: Oct 27, 2025 05:00 pm EDT
Inactive Policy: 15 days after response date
Updated Inactive Date: Nov 25, 2025
Original Inactive Date: Nov 11, 2025
Initiative:
- Recovery and Reinvestment Act

Classification

Original Set Aside:
Product Service Code:
NAICS Code:
Place of Performance:
Silver Spring , MD 20993

USA

Description View Changes

Amendment 3 is to clarify that the correct RFI number is FDA-RFI- 2026- 131159.

Amendment 2 is being posted on 10/31/2025 for the following purposes:

1) To provide responses to the questions that FDA received.

2) To update RFI response due date to Monday, November 10, 2025, at 5:00 PM Eastern Time.

Amendment 1 is posted on 10/22/2025 for the following purposes: 1) RFI response due date is now extended until further notice. and 2) Industry Day/Follow-up time is now to be determined (TBD).

The purpose of this Request for Information (RFI) is to gain a better understanding of, and potentially

leverage, current and emerging industry capabilities to modernize FDA’s technology and service for

information flow into and through the FDA. More specifically, FDA aims to gather insights from industry

on solutions to achieve a modern, integrated, and secure approach to unified inquiry intake and

information flow. To this end, FDA is seeking innovative approaches to contact centers and help desks.

Attachments/Links

Contact Information

Contracting Office Address

4041 Powder Mill Road 4th Floor
Beltsville , MD 20705
USA

Primary Point of Contact

Min Jie Zeng
minjie.zeng@fda.hhs.gov

Secondary Point of Contact

Lilibeth Deato
lilibeth.deato@fda.hhs.gov

History

Nov 06, 2025 11:52 am ESTSources Sought (Updated)
Oct 31, 2025 02:37 pm EDT Sources Sought (Updated)
Oct 22, 2025 04:12 pm EDT Sources Sought (Updated)
Oct 22, 2025 04:11 pm EDT Sources Sought (Updated)
Oct 06, 2025 05:08 pm EDT Sources Sought (Original)

Oct 6, 2025	[Sources Sought (Original)] Request for Information for FDA Contact Center Optimization
Oct 22, 2025	[Sources Sought (Updated)] Request for Information for FDA Contact Center Optimization
Oct 31, 2025	[Sources Sought (Updated)] Request for Information for FDA Contact Center Optimization
Feb 3, 2026	[Special Notice (Original)] Industry Day for FDA Contact Center Optimization
Feb 10, 2026	[Special Notice (Updated)] Industry Day for FDA Contact Center Optimization
Feb 18, 2026	[Special Notice (Updated)] Industry Day for FDA Contact Center Optimization
Mar 11, 2026	[Special Notice (Updated)] Industry Day for FDA Contact Center Optimization

Request for Information for FDA Contact Center Optimization

Related Document

See also