DA10--Department of Veterans Affairs- Data Call Centers - RFI

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Request for Information
VA Contact Center Consolidation
Introduction
This Request for Information (RFI) is for planning purposes only and shall not be considered an Invitation for Bid, Request for Task Execution Plan, Request for Quotation or a Request for Proposal. Additionally, there is no obligation on the part of the Government to acquire any products or services described in this RFI. Your response to this RFI will be treated only as information for the Government to consider. You will not be entitled to payment for direct or indirect costs that you incur in responding to this RFI. This request does not constitute a solicitation for proposals or the authority to enter into negotiations to award a contract. No funds have been authorized, appropriated or received for this effort. Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. The Government does not intend to pay for the information submitted in response to this RFI.
The North American Industry Classification System (NAICS) for this requirement is 541512 with a size standard of $34.0 million.
2. Submittal Information:
All responsible sources may submit a response in accordance with the below information.

There is a page limitation for this RFI of 10 pages. The Government will not review any other information or attachments included, that are in excess of the 10 page limit. NO MARKETING MATERIALS ARE ALLOWED AS PART OF THIS RFI. Generic capability statements will not be accepted or reviewed. Your response must address capabilities specific to the services required in the attached Industry Input on VA Contact Center Consolidation and must include the following:

Interested Vendors shall at a minimum provide the following information in the initial paragraph of the submission:

Name of Company
Address
Point of Contact
Phone Number
Fax Number
Email address
Company Business Size and Status
For VOSB and SDVOSBs, proof of verification in SBA VETCert
NAICS code(s)
Socioeconomic data
Data Universal Numbering System (DUNS) Number
Existing Contractual Vehicles (GWAC, FSS, or MAC)

Provide a summary of your capability to meet the requirements contained within the draft Industry Input on VA Contact Center Consolidation for the following areas:
Provide a summary of your technical capability to meet the purpose/objective requirement attached.
Corporate experience or expertise in performing these services and specific examples or references. Specific examples or references provided must include the agency, point of contact, dollar value, and contract number.
Your company s intent and ability to meet the set aside requirement in accordance with VAAR 852.219-73 (JAN 2023) (DEVIATION) VA Notice of Total Set-Aside for Certified SDVOSBs and 13 CFR §125.6, which states the contractor will not pay more than 50% of the amount paid by the Government to it to firms that are not SDVOSBs. Your response shall include information as to available personnel and financial resources; full names of proposed team members and the requirements planned to be subcontracted to them, which must include the prime planned percentage or the names of the potential team members that may be used to fulfill the set aside requirement.
Has the purpose/objective statement provided sufficient detail to describe the technical requirements that encompass the software development and production operations support services to be performed under this effort.
_______ YES
_______ NO (if No, answer question f)
If NO , please provide your technical comments/recommendations on elements of the purpose/objective statement that may contribute to a more accurate proposal submission and efficient, cost effective effort.
NOTE: Technical questions may be submitted as part of your response, however, questions directed to the customer are prohibited. All questions in response to this RFI shall be included in a separate word document titled, VA Contact Center RFI_Questions. The answers to all questions received will be posted prior to/with the Solicitation.
Responses are due no later than 1:00 PM EST, December 9, 2025 via email to Joshua Fitzmaurice, Contract Specialist at Joshua.Fitzmaurice@va.gov and Contracting Officer Mina Awad at Mina.Awad@va.gov. Please note VA Contact Center Consolidation in the subject line of your response. Mark your response as Proprietary Information if the information is considered business sensitive. The email file size shall not exceed 5 MB.
See Attached Document: VA Contact Center Consolidation_Purpose Statement

Attachments/Links