311 Customer-Relationship-Management (CRM) Solution

Location:	Alberta
Posted:	Dec 2, 2025
Due:	Jan 22, 2026
Agency:	Government of Alberta
Type of Government:	State & Local
Category:	70 - General Purpose Information Technology Equipment (including software). D - Automatic Data Processing and Telecommunication Services
Solicitation No:	AB-2025-07458
Publication URL:	To access bid details, please log in.

Open & Competitive Opportunity • Request for Proposal

Open

City of Calgary

The City is seeking proposals from experienced Proponents with capabilities of providing a modern, cloud-based Customer Relationship Management (CRM) system to enhance the efficiency of its 311 services, improve Calgarian engagement, and streamline business operations. The new solution will centralize Calgarian interactions, optimize service request workflows, enable data-driven decision-making, and foster interdepartmental collaboration. This initiative aligns with strategic goals to enhance user satisfaction, increase operational agility, reduce costs, and support future growth

APC Reference # AB-2025-07458

Category Services

Posting Date • Time Dec 2, 2025 • 2:11 pm (MT)

Closing Date • Time Jan 22, 2026 • 4:00:00 pm (MT)

Region(s) of Delivery Alberta

Express Interest

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