BL149-26 Provision of Armored Courier Services on an Annual Contract

September 30, 2026
INVITATION TO BID
BL149-26
The Gwinnett County Board of Commissioners is soliciting competitive sealed bids from qualified service
providers for the Provision of Armored Courier Services on an Annual Contract with Four (4) options to
renew for the Department of Financial Services.
Bids should be typed or submitted in ink and returned in a sealed container marked on the outside with the
BL# and Company Name. Bids will be received until 2:50 P.M. local time on October 26, 2026 at the
Gwinnett County Financial Services - Purchasing Division - 2nd Floor, 75 Langley Drive, Lawrenceville,
Georgia 30046. Any bid received after this date and time will not be accepted. Bids will be publicly opened
and read at 3:00 P.M. The bid opening will be virtual ONLY and may be accessed here or by dialing 323-
676-6170 and entering Conference ID 442 442 714# Apparent bid results will be available the following
business day on the website www.GwinnettCounty.com.
Questions regarding bids should be directed to Blake Christopher, Purchasing Associate II, at
Blake.Christopher@GwinnettCounty.com or by calling 770-822-8820, no later than October 12, 2026. Bids
are legal and binding upon the vendor when submitted. All bids should be submitted in duplicate.
Gwinnett County does not discriminate on the basis of disability in the admission or access to its programs
or activities. Any requests for reasonable accommodations required by individuals to fully participate in
any open meeting, program or activity of Gwinnett County Government should be directed to the ADA
Coordinator at the Gwinnett County Justice and Administration Center, 770-822-8165.
The written bid documents supersede any verbal or written prior communications between the parties.
Award will be made to the service provider submitting the lowest responsive and responsible bid. Gwinnett
County reserves the right to reject any or all bids to waive technicalities and to make an award deemed in
its best interest. Bids may be split or awarded in entirety. Gwinnett County reserves the option to negotiate
terms, conditions and pricing with the lowest responsive, responsible vendor(s) at its discretion.
Award notification will be posted after award on the County website, www.gwinnettcounty.com and
companies submitting a bid will be notified via email.
We look forward to your bid and appreciate your interest in Gwinnett County.
Blake Christopher
Purchasing Associate II
The following pages should be returned in duplicate as your bid: Bid Schedule, Page 8-13
References, Page 14
Code of Ethics, Page 20
E-Verify, Page 21

BL149-26 Page 2
SECTION I: INTRODUCTION
A. Purpose of Invitation to Bid
The Gwinnett County Board of Commissioners, through the Department of Financial Services, requests
sealed bids to provide armored courier services to the County in accordance with the terms, conditions,
and specifications contained in this invitation. Gwinnett County intends to award by section or by overall
low. Service providers may bid on one or both sections.
Information regarding general requirements and volume estimates are included in this invitation. General
requirements and volume estimates should be used as a basis for all responses. Responders should
submit bids that conform directly to the baseline service requirements. Respondents are encouraged to
submit clear and concise responses, and excessive length or extraneous information is discouraged. To
ensure our ability to evaluate and choose a successful service provider for this project, respondents are
encouraged to be responsive to the specific range of issues requested in this solicitation. Submission of
excessive "boiler plate" information, including sales brochures, is discouraged. Responders should not
submit website links in lieu of written responses. Website links and any information contained within may
not be reviewed or considered by Gwinnett County. Do not include marketing, product, or other materials
in your submission. Service providers failing to follow instructions may be deemed non-responsive.
B. Armored Courier Service Overview
Departments and offices currently receiving armored courier services are shown in the Bid Schedule. Bid
schedule section A outlines secured locations where firearms are required to be locked up before
entering. Bid schedule section B lists all the other locations where firearms can remain on the guard.
Other departments and offices may maintain armored courier service agreements with other service
providers outside of the scope of the Proposal.
The current contract with Brinks, Inc. expires December 31, 2026. As of September 1, 2026, Gwinnett
County has a total of 39 pickup locations throughout the County. The County reserves the right to add,
delete, relocate, consolidate, or modify pickup locations and service schedules at a mutually agreeable
and comparable rate throughout the life of the contract without affecting the remaining terms and
conditions of the agreement.
C. Other Armored Courier Service Information
All pickups and deliveries are to be completed as scheduled and delivered to the appropriate financial
institution no later than next business day, unless otherwise noted.
The service provider should maintain sufficient staffing, vehicles, and contingency plans to ensure
uninterrupted service during employee absences, severe weather events, vehicle breakdowns, holidays,
and other operational disruptions.
The service provider shall complete all scheduled pickups within the agreed upon service window. If
same-day recovery is not possible, pickup should occur no later than the next business day. Any missed
pickup should be reported to the Treasury Division no later than the next business day. Invoice credits for
missed pickups should be automatically applied to the monthly invoice without requiring a request from
Gwinnett County. Monthly invoices should identify each missed pickup and credit amount. Reason for
missed service should be provided upon request.
Armored vehicles will park in designated areas during pickups and deliveries so as not to create a safety
hazard for Gwinnett County employees, citizens, pedestrians, or armored staff.
Various County facilities are designated as secure facilities. Personnel entering these facilities will
comply with all County security procedures. Where required, all firearms and ammunition shall be secured
in approved weapon storage lockers or security checkpoints before entering the facility. Failure to comply

BL149-26 Page 3
with County security procedures may result in denial of access, removal from the facility, or other
contractual remedies.
D. Pickup and Deliver Delivery Points, Times and Frequency
The current list of locations receiving pickup along with their current pickup schedule and time frame is
listed in the Bid Schedule.
A list of County observed holiday's is below:
Holiday
New Year's Day
Martin Luther King, Jr. Day
Presidents Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Day after Thanksgiving Day
Christmas Eve
Christmas Day
Deliveries to financial institutions must meet established cutoff times for credit that day. All deposits
must be delivered to the appropriate financial institution no later than the listed time. The following is a
list of cutoff times for each financial institution:
Wells Fargo Bank N.A. Cash Vault 3:00 P.M.
4742 Aviation Pkwy Atlanta, GA
Renasant Bank 2:00 P.M.
106 Crogan Street Lawrenceville, GA
This is subject to change, and the awarded service provider will be given at least 30 days' notice of any
change.
E. Deposits and Change Funds
Deposits will consist of cash, coin, and checks. Service provider is responsible for timely delivery of
deposits to proper drop point at the appropriate financial institution. The average percentage of checks
and cash from all participating department deposits are 20% checks and 80% cash.
If a deposit is lost, Gwinnett County will offer limited assistance to the service provider in reconstructing
the deposits.
The service provider shall maintain documentation of proof of delivery to the financial institutions
demonstrating compliance with all required financial institution cutoff times. Upon request,
documentation shall be provided to the Treasury Division within one (1) business day at no additional
cost.
Change Funds requested by departments from financial institutions should be delivered in accordance
with that location's pickup schedule. Most locations listed in the Fee Schedule receive change fund

BL149-26 Page 4
orders on a regular basis.
F. Contract Administration
The Department of Financial Services Treasury Division will administer this contract and manage the
implementation and/or transition of service provider between each Department and the armored courier.
The Department of Financial Services Treasury Division reserves the right to add and delete pick-up
locations, change the day and/or times of service, change the designated financial institution, add similar
services, and delete services as needed during the term of the contract with written notification to the
service provider. Prices for services to be added to the contract will be mutually agreed to by the County
and the service provider.
The Service Provider shall designate a primary Relationship Manager and a secondary backup
representative with authority to resolve operational issues, billing discrepancies, service interruptions, and
emergency situations. The County may request replacement of assigned personnel whose performance
does not meet contract expectations.
SECTION II: SCOPE OF BID
A. Services Included
The following services are specifically included in the scope of this bid invitation:
1. Deposit pickup from departments and delivered to appropriate financial institution.
2. Change Fund delivery from the appropriate financial institution to departments.
3. Services/products designed to improve deposit efficiency, such as a smart safe solution with real
time cash status, provisional credits, etc.
B. Other Services
The Department of Financial Services Treasury Division will review and approve additional services and
associated charges not specifically requested or outlined in this document.
The awarded service provider will assist in transitioning current armored courier service on a pre-
determined schedule as set by the Treasury Division.
SECTION III: BID FORMAT
SERVICE PROVIDER QUESTIONNAIRE:
1. Introductions:
a. Name of Service Provider
b. Relationship management team organizational chart
i. Biographical information
ii. Contact information
iii. Roles and responsibilities
c. Contact information for customer service manager
d. Contact information for dispatch manager
2. Company Overview
a. Detail your company's experience, including the number of years you have been
providing the types of products/service under consideration. What is your experience
with government clients? Why should you be selected?
b. Has your company ever filed for bankruptcy? If yes, what is the status of the bankruptcy
filing?

BL149-26 Page 5
c. What city is your dispatch center and customer service center located in?
d. What city is your main vault located in?
3. Please explain if your company will provide all services for Gwinnett County or if there will be third
parties involved. Include copies of third-party processing agreements.
4. Customer Service
a. Describe your customer service model including:
i. Dedicated Account Manager/back up
ii. Dispatch Team
iii. Escalation Procedures
b. What are the customer service hours of operation, average response time and average
resolution time? Is this customer service function outsourced or performed in-house?
c. What are your hours of operation for standard business, emergency/after-hours, or
weekend/holiday support?
d. What are your emergency contact procedures?
5. Account Management
a. Does your company provide notification when service for the day will not be completed
as contracted? If service for the day is missed, do you guarantee next business day
service, or does that have to be requested?
b. How quickly can you adjust to changes in pickup schedule or requests for as-needed
pickups or deliveries? What is the process for requesting as-needed service such as
emergency, same-day, or holiday?
c. Do you have any special procedures that customers should follow in preparing cash and
check deposits for armored pickup by your company?
d. Are your employees assigned to crews on a permanent basis or do they rotate pickup
routes regularly?
e. Explain the process for adding new locations and cancelling existing locations. What
criteria is used to determine pricing for new locations? How much notice is needed for
adding or cancelling service.
f. Describe your online customer portal. Include examples of what information is
accessible such as entering/tracking tickets, downloading/exporting reports, viewing
invoices or credit memos, etc.
g. Describe the process for reporting missed pickups. How are missed pickup credits
issued, tracked, and reported on?
h. Describe the conversion plan for Gwinnett County to ensure a smooth and successful
transition should you be selected.
i. After reviewing our routes and endpoints listed in the Fee Schedules, please provide a
pickup schedule and detailed approach which includes any cost savings opportunities
that may be had by combining routes/locations and/or equipment/software we may
consider. Do not list any cost in this section. Cost can only be included in the cost
proposal, submitted in a separate sealed envelope.
j. Describe the billing process. How are invoices received? How do you handle invoicing

BL149-26 Page 6
for multiple locations? Describe how billing issues are resolved.
k. Describe your organization's contingency plans for vehicle failures, natural disasters,
labor shortages, fuel shortages, cybersecurity incidents, and large scale emergencies.
6. Discuss the procedure of the armored car pickup (messenger and truck) from its arrival on our
premises to departure. Are there any special security procedures our staff should implement or time
restrictions we should be aware of?
7. Deposit Reconstruction
a. What is your company policy and procedure for conducting deposit reconstructions?
b. Has your company been involved in a deposit reconstruction in the metro-Atlanta area
any time during the last three (3) years? If yes, how long did the reconstruction take
and how successful was it? To what was the deposit loss attributable?
8. Please explain your procedures and requirements for ordering and delivering
coins and bills for change fund replenishment.
9. Include a summary of any problems you anticipate in meeting our requirements.
10. Describe any hardware, software, or other advanced technology solutions available that may be
beneficial to us to streamline cash pickup operations.
Scope Overview
The Scope of Work is a general guide and is not a complete list of all work necessary to complete the
project. The Service Provider should satisfy the following minimum requirements:
Requirements
1. Service provider must pick up all deposits and deliver to appropriate financial institution no later than next
business day. Each deposit bag will be marked with the designated pickup location, financial institution,
and total. (Service provider will not be required to wait for the bank to reconcile the funds in the bag with
the deposit slip.)
2. Service provider must allow at least ten minutes for each scheduled pick-up at each
designated location before additional charges may be assessed.
3. Service provider must carry and present an identification card for verification purposes.
4. Service provider personnel shall be armed (unless not allowed by building security), uniformed, licensed,
bonded, trained, and experienced to perform armored car service duties as required.
5. All bank deposits must be insured in full in the event of theft or loss.
6. Service provider will supply deposit transmittal logbooks as needed at no additional charge.
7. Service provider should provide a secure online case management portal allowing authorized County
personnel to:
* Submit missed pickup notifications
* Submit invoice disputes
* Request logbooks as-needed
* Request as-needed pickups
* Monitor ticket status
* View complete communication history
* Close completed service requests
* Each service request shall generate a unique tracking number

BL149-26 Page 7
8. Service provider should provide online reporting including:
* Pickup Activity
* Delivery activity
* Proof of delivery
* Missed pickups
* Invoice credits
* Open cases
* Closed cases
* Historical reporting
* Export to Excel and PDF
9. As requested, Service Provider shall provide electronic Proof of Delivery documentation no
later than the next business day following each delivery.
10. The Relationship Manager should conduct annual relationship review meetings with the
Treasury Division, unless Treasury requests more frequent reviews. These meetings will
include a review of service metrics, operational issues, missed pickups, invoice credits, and
opportunities for continuous improvement.
11. Service provider should provide training for online reporting as needed.
12. Service provider must provide a toll-free customer service number to track and resolve problems reported
by departments. Customer service should be provided at no additional charge.
13. Service provider must respond within 2 business days to all routine inquiries and respond to urgent
operational issues, including excessive missed pickups, or security incidents within 1 business day.
14. Service provider must provide detailed monthly invoices and credit memos that should separately identify:
* Pickup Location
* Days of Service
* Missed pickup credit adjustments per location
* Service description
15. Service provider should provide notification to Gwinnett end users alerting of delays
or operational problems which impact all areas of pickup, delivery, or reporting at no
additional charge.
16. All rates shall be quoted and remain firm for the initial contract term.

BL149-26 Bid Schedule Page 8
Current Pickup Annual Price
Average Monthly Monthly
Item # Department Location Address Schedule/Time Deliver To (Monthly price
Deposit Amount Price
Frame x12)
Section A: Secured Facilities (No Firearms Allowed)
Tax
75 Langley Dr M - F Wells Fargo
1. Commissioner - $180,000 cash $ $
Lawrenceville, GA 30046 9:00am - 4:00pm Cash Vault
Property Tax
Courts - Clerk of 75 Langley Dr M - F $1,100,000 Wells Fargo
2. $ $
Courts Lawrenceville, GA 30046 9:00am - 4:00pm cash/check Cash Vault
Courts - Juvenile 115 Stone Mountain St Fri. Wells Fargo
3. $10,500 cash $ $
Court Lawrenceville, GA 30046 1:00pm - 5:00pm Cash Vault
Courts - Probate 75 Langley Dr M - F $160,000
4. Renasant Bank $ $
Court Lawrenceville, GA 30046 8:00am - 4:30pm cash/check
Courts - 115 Stone Mountain St Fri. $345,000 Wells Fargo
5. $ $
Recorder's Court Lawrenceville, GA 30046 8:00am - 5:00pm cash/check Cash Vault
Courts - 2900 University Pkwy W / F Wells Fargo
6. $900 cash/check $ $
Magistrate Court Lawrenceville, GA 30043 9:00am - 4:00pm Cash Vault
Dept. of 750 High Hope Rd Lawrenceville, Wed $190,000 Wells Fargo
7. $ $
Corrections GA 30043 7:00am - 4:00pm cash/check Cash Vault
Section A Total: $
Section B: Non-Secured Facilities (Firearms Allowed)
Tax
Commissioner 2735 Mall of Georgia Blvd M - F Wells Fargo
1. $70,000 cash $ $
- Mall of GA Buford, GA 30519 9:00am - 4:00pm Cash Vault
Tag Office
Tax
Commissioner 5030 Georgia Belle Ct Norcross, M - F Wells Fargo
2. $171,000 cash $ $
- Norcross Tag GA 30093 9:00am - 4:00pm Cash Vault
Office
Tax
Commissioner
6135 Peachtree Pkwy M - F Wells Fargo
3. - Peachtree $60,000 cash $ $
Peachtree Corners, GA 30092 9:00am - 4:00pm Cash Vault
Corners Tag
Office

BL149-26 Bid Schedule (Continued) Page 9
Tax
Commissioner 2845 Lenora Church Rd M - F Wells Fargo Cash
4. $115,000 cash $ $
- Snellville Tag Snellville, GA 30078 9:00am - 4:00pm Vault
Office
446 W Crogan St Ste 200 T / Fr $13,000 Wells Fargo Cash
5. Police - Permits $ $
Lawrenceville, GA 30046 9:00am - 4:00pm cash/check Vault
Police - 770 Hi Hope Rd Lawrenceville, W/ Fr $220,000 Wells Fargo Cash
6. $ $
Headquarters GA 30043 8:00am - 4:00pm cash/check Vault
Dept. of Water 684 Winder Hwy Lawrenceville, M - F $4,050,000 Wells Fargo Cash
7. $ $
Resources GA 30045 8:00am - 5:00pm cash/check Vault
Dept. of
446 W Crogan St Ste 300 Tues Wells Fargo Cash
8. Planning & $12,000 cash $ $
Lawrenceville, GA 30046 8:00am - 4:30pm Vault
Development
Dept. of
620 Swanson Dr Lawrenceville, Fri. $40,000 Wells Fargo Cash
9. Support $ $
GA 30043 9:00am - 4:00pm cash/check Vault
Services - Fleet
Dept. of
Community
Services - 2020 Clean Water Dr Buford, GA Mon Wells Fargo Cash
10. $300 cash/check $ $
Environmental 30519 9:00am - 4:00pm Vault
& Heritage
Center
Dept of
Community
Services - 2051 Old Rockbridge Rd M / W / F $14,500 Wells Fargo Cash
11. $ $
Hudlow Tennis Norcross, GA 30071 9:00am - 9:00pm cash/check Vault
Center/Best
Friend Gym
Dept. of
Community
2723 N Bogan Rd M / W / F $10,000 Wells Fargo Cash
12. Services - $ $
Buford, GA 30519 9:00am - 5:00pm cash/check Vault
Bogan Aquatic
Center
Dept. of
Community
2000 Collins Hill Rd M / W / F Wells Fargo Cash
13. Services - $500 cash/check $ $
Lawrenceville, GA 30044 9:00am - 5:00pm Vault
Collins Hill
Aquatic Center

BL149-26 Bid Schedule (Continued) Page 10
Dept. of
Community
185 Crogan St M / W / F Wells Fargo Cash
14. Services - $800 cash/check $ $
Lawrenceville, GA 30046 8:00am - 5:00pm Vault
Historic
Courthouse
Dept. of
Community 4515 Lenora Church Rd M / W / F $5,500 Wells Fargo Cash
15. $ $
Services - Snellville, GA 30039 1:00pm - 9:00pm cash/check Vault
Lenora Park
Dept. of
Community
Services - 1063 Rockbridge Rd Stone M / W / F $3,000 Wells Fargo Cash
16. $ $
Mountain Park Mountain, GA 30087 10:00am - 6:00pm cash/check Vault
& Aquatic
Center
Dept. of
Community
Services - 4650 Peachtree Ind Blvd M / W / F Wells Fargo Cash
17. $800 cash/check $ $
Pinckneyville Berkeley Lake, GA 30096 10:00am - 4:00pm Vault
Community
Center
Dept. of
Community
100 E Crogan St Lawrenceville, M / W / F $9,000 Wells Fargo Cash
18. Services - $ $
GA 30046 10:00am - 6:00pm cash/check Vault
Rhodes Jordan
Park
Dept. of
Community
55 Buford Hwy M / W / F $2,500 Wells Fargo Cash
19. Services - $ $
Suwanee, GA 30024 8:30am - 5:00pm cash/check Vault
George Pierce
Park
Dept. of
Community
Services - 4651 Britt Rd M / W / F $3,500 Wells Fargo Cash
20. $ $
Lucky Shoals Norcross, GA 30093 9:00am - 6:00pm cash/check Vault
Community
Center