Development And Implementation Of A Wfms For Iers
| Location: | Pennsylvania |
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| Posted: | Dec 30, 2025 |
| Due: | Jan 21, 2026 |
| Agency: | State Government of Pennsylvania |
| Type of Government: | State & Local |
| Category: |
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| Solicitation No: | 6100064072 |
| Publication URL: | To access bid details, please log in. |
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General Information |
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Department for this solicitation: |
Procurement | ||||||
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Date Prepared: |
11/24/25 |
Types: |
RFP | ||||
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Advertisement Type: |
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Solicitation/Project#: |
6100064072 |
Solicitation/Project Title: |
Development and Implementation of a WfMS for IERs | ||||
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Description: |
The Pennsylvania Insurance Department (PID) seeks a qualified Contractor to design, develop, test, and implement a Salesforce-based, vendor-hosted Workflow Management System (WfMS) for the Health Coverage Access, Administration, and Appeals (HCA3) Bureau. The system will automate and streamline the management of Independent External Reviews (IERs) for consumers and members of commercial insurance, Managed Care Organizations (MCOs), and Independent Review Organizations (IROs).
The new Salesforce solution will replace the current manual SharePoint and Excel-based process, improving efficiency, security, scalability, and accuracy in handling IER cases. The Contractor will be responsible for system implementation, hosting, and ongoing maintenance and support. PID prefers an agile development approach, though hybrid or vendor-defined methodologies are acceptable. Use the following text for RFPs only: Please click here to view the list of solicitations. All Offerors are required to create a user profile within our JAGGAER portal. Please click here to go to the portal. PROPOSALS WILL ONLY BE ACCEPTED ELECTRONICALLY THROUGH JAGGAER. Technical support is available via Jaggaer at JAGGAER Support JAGGAER Support or (800) 233-1121 |
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Department Information |
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Department/Agency: |
Department of General Services |
Delivery Location: |
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County: |
Statewide |
Duration: |
5 years with 5 1-year Additional Renewals |
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Contact Information |
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First Name: |
Bhavya |
Last Name: |
Gowda |
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Phone Number: (XXX-XXX-XXXX) |
717-705-5389 |
Email: |
bgowda@pa.gov |
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Solicitation Information |
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Bids must be received by the purchasing agency on the Solicitation Due Date no later than the Solicitation Due Time as set forth in the solicitation. Any conflict between the dates and/or times contained in the solicitation itself or its attachments and this advertisement shall be resolved in favor of the solicitation. |
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Solicitation Start Date: |
11/24/25 | ||
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Solicitation Due Date: |
01/21/26 |
Solicitation Due Time: |
2:00 PM |
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Solicitation Opening Date: |
01/21/26 |
Solicitation Opening Time: |
2:00 PM |
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Opening Location: |
Electronic Bid Opening | ||
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No. of Addendums: |
0 | ||
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Amended Date: |
12/30/25 |
| Related Solicitation Files | ||
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* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.