Non-Emergency Medical Transportation

Location:	North Carolina
Posted:	Nov 10, 2025
Due:	Dec 16, 2025
Agency:	State Government of North Carolina
Type of Government:	State & Local
Category:	V - Transportation, Travel and Relocation Services
Solicitation No:	370-11102025
Publication URL:	To access bid details, please log in.

Solicitation Number:	370-11102025
Project Title:	Non-Emergency Medical Transportation
Description:	Buncombe County HHS is seeking proposals from qualified vendors to provide Medicaid recipients with coordinated and reliable Non-Emergency Medical Transportation to and from healthcare providers.
Opening Date:	12/16/2025 2:00 PM
Posted Date:	11/11/2025
Status:	Open
Department:	COUNTY OF BUNCOMBE


Solicitation Number * 370-11102025	Department COUNTY OF BUNCOMBE	Status Reason Open
Opening Date 2025-12-16T14:00:00.0000000	Posted Date * 2025-11-10T18:32:43.0000000Z	Commodity Code Social development and services
Mandatory Conference/Site Visit — —	Special Instructions RFP and addenda will be posted on the Buncombe County Procurement website.	Solicitation Type * Select RFP IFB RFI
Owner NINA ALEXANDER
Description Buncombe County HHS is seeking proposals from qualified vendors to provide Medicaid recipients with coordinated and reliable Non-Emergency Medical Transportation to and from healthcare providers.

Attachments FY27 NEMT RFP.pdf (550.54 KB)

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BUNCOMBE COUNTY

Request for Proposal

Non-Emergency Medical Transportation

Date of Issue: 11/10/2025

Proposal Submission Deadline: 12/16/2025

At 2:00 PM ET

TABLE OF CONTENTS

1.0 PURPOSE AND BACKGROUND

2.0 GENERAL INFORMATION

2.1 REQUEST FOR PROPOSAL DOCUMENT

2.2 NOTICE REGARDING RFP TERMS AND CONDITIONS

2.3 RFP SCHEDULE

2.4 PROPOSAL QUESTIONS

2.5 PROPOSAL SUBMITTAL

2.6 PROPOSAL CONTENTS

3.0 METHOD OF AWARD AND EVALUATION

3.1 METHOD OF AWARD

3.2 EVALUATION CRITERIA

4.0 REQUIREMENTS

4.1 CONTRACT TERM

4.2 PRICING

4.3 VENDOR EXPERIENCE

4.4 VENDOR’S REPRESENTATIONS

5.0 SCOPE OF WORK

6.0 GENERAL TERMS AND CONDITIONS

1.0 PURPOSE AND BACKGROUND

Buncombe County HHS is seeking proposals from qualified vendors to provide Medicaid recipients with

coordinated and reliable Non-Emergency Medical Transportation to and from healthcare providers.

Proposals shall be submitted in accordance with the terms and conditions of this RFP and any addenda issued hereto.

2.0 GENERAL INFORMATION

2.1 REQUEST FOR PROPOSAL DOCUMENT

The RFP is comprised of the base RFP document, any attachments, and any addenda released before Contract award.

All attachments and addenda released for this RFP in advance of any Contract award are incorporated herein by

reference.

2.2 NOTICE REGARDING RFP TERMS AND CONDITIONS

It shall be the Vendor’s responsibility to read the Instructions, the County’s terms and conditions, all relevant exhibits and

attachments, and any other components made a part of this RFP and comply with all requirements and specifications

herein. Vendors also are responsible for obtaining and complying with all addenda and other changes that may be

issued in connection with this RFP.

If Vendors have questions, issues, or exceptions regarding any term, condition, or other component within this RFP,

those must be submitted as questions in accordance with the instructions in Section 2.5 PROPOSAL QUESTIONS. If

the County determines that any changes will be made as a result of the questions asked, then such decisions will be

communicated in the form of an RFP addendum. The County may also elect to leave open the possibility for later

negotiation and amendment of specific provisions of the Contract that have been addressed during the question and

answer period. Other than through this process, the County rejects and will not be required to evaluate or consider any

additional or modified terms and conditions submitted with Vendor’s proposal. This applies to any language appearing

in or attached to the document as part of the Vendor’s proposal that purports to vary any terms and conditions or Vendors’

instructions herein or to render the proposal non-binding or subject to further negotiation. Vendor’s proposal shall

constitute a firm offer. By execution and delivery of this RFP Response, the Vendor agrees that any additional or

modified terms and conditions, whether submitted purposely or inadvertently, shall have no force or effect, and

will be disregarded. Noncompliance with, or any attempt to alter or delete, this paragraph shall constitute

sufficient grounds to reject Vendor’s proposal as nonresponsive.

2.3 RFP SCHEDULE

The table below shows the intended schedule for this RFP. The County will make every effort to adhere to this schedule.

Event

Issue RFP

Submit Written Questions

Provide Response to Questions

Submit Proposals

Contract Award

Contract Effective Date

Responsibility

County

Vendor

County

Vendor

County

Date and Time

11/10/2025

11/18/2025

11/25/2025

12/16/2025

12/30/2025

07/01/2026

2.4 PROPOSAL QUESTIONS

Upon review of the RFP documents, Vendors may have questions to clarify or interpret the RFP in order to submit the

best proposal possible. To accommodate the Proposal Questions process, Vendors shall submit any such questions by

the above due date.

Written questions shall be emailed to nina.alexander@buncombenc.gov by the date and time specified above. Vendors

should enter “RFP Non-Emergency Medical Transportation Questions” as the subject for the email. Questions

submittals should include a reference to the applicable RFP section.

Questions received prior to the submission deadline date, the County’s response, and any additional terms deemed

necessary by the County will be posted in the form of an addendum. No information, instruction or advice provided orally

or informally by any Buncombe County personnel, whether made in response to a question or otherwise in connection

with this RFP, shall be considered authoritative or binding.

2.5 PROPOSAL SUBMITTAL

Proposals will be received until 2:00 PM, 12/16/2025. All proposals may be submitted electronically via email and

properly identified with the title RFP Non-Emergency Medical Transportation Proposal.

Proposals may b e emailed to:

E-mail: nina.alexander@buncombenc.gov

The County’s capacity for email attachments is 9mb. It is the bidder’s responsibility to ensure the proposal is received

prior to the proposal acceptance time. Late proposals will not be accepted. The County reserves the right to accept

or reject all or any part of any proposal, waive informalities and award the contract to best serve the interest of the

County. It is the responsibility of the applicant that their proposal is received. Receipt of proposals can be verified by

calling 828-250-4311.

2.6 PROPOSAL CONTENTS

Vendors shall populate all attachments of this RFP that require the Vendor to provide information and include an

authorized signature where requested. Vendor RFP responses shall include the following items and those attachments

should be arranged in the following order:

a) Cover Letter

b) Title Page: Include the company name, address, phone number and authorized representative.

c) Describe the background, experience, and capabilities of your firm as it relates to the Scope of Work outlined in

the RFP.

d) Identify all subcontractors you intend to use for the proposed scope of work. For each subcontractor listed,

proposers shall indicate 1.) What products and/or services are to be supplied by that subcontractor and; 2.) What

percentage of the overall scope of work that subcontractor will perform.

e) List at least 3 client references, public and private of similar size for whom you have provided services in the

past three years. Provide telephone numbers and contact names for references.

f) Provide specific costs for services

g) Each Vendor shall submit with its proposal the name, address, and telephone number of the person(s) with

authority to bind the firm and answer questions or provide clarification concerning the firm's proposal.

3.0 METHOD OF AWARD AND PROPOSAL EVALUATION PROCESS

3.1 METHOD OF AWARD

All qualified proposals will be evaluated, and awards will be made to the Vendor(s) meeting the RFP requirements and

best fits the needs of the County.

Buncombe County reserves the right to reject any and/or all submittals, and to waive defects, technicalities and/or

irregularities in any submittal. The County reserves the right to finalize a contract with one or more firms based on all

factors involved in the written qualification submittal without further discussion or interviews.

Proposals will generally be evaluated according to completeness, content, and experience with similar projects, ability

of the Vendor and its staff, and cost.

Vendors are cautioned that this is a request for offers, not an offer or request to contract, and the County reserves the

unqualified right to reject any and all offers at any time if such rejection is deemed to be in the best interest of the County.

3.2 EVALUATION CRITERIA

Following the deadline for submittals, a selection committee will review the submitted proposals. The selection

committee will review, analyze, and rank all submittals based on their response to the information requested. The

selection process will include the following criteria in the evaluation of proposals. These criteria are not necessarily listed

in order of importance.

1. Organizational Qualifications & Experience 15%

• Demonstrated history providing NEMT services

• Experience with Medicaid / Medicare / healthcare contracts

2. Cost Proposal 15%

• Pricing structure (per-trip, per-mile, flat rate, etc.)

• Administrative fees

3. Driver & Vehicle Standards 15%

• Driver training (HIPAA, CPR/First Aid, sensitivity, safety)

• Background checks and credentialing

4. Service Delivery Plan 10%

• Call center operations & scheduling procedures

• Trip confirmation and client communication processes

• Multi-modal coordination (ambulatory, wheelchair, stretcher if needed)

5. Customer Service & Accessibility 10%

• Call response times & hours of operation

• Language access and ADA accommodations

• Appointment wait times & no-show policy

6. Program Compliance & Quality Assurance 10%

• Compliance with federal, state, and payer requirements

• Complaint handling process

• Safety protocols & incident reporting

7. Technology & Data Systems 10%

• Trip scheduling and routing system

• Reporting capabilities

8. Cultural & Community Understanding 10%

• Approach to serving vulnerable populations

• Ability to serve rural / special-needs / elderly patients

9. Value Add / Innovation 5%

• Additional support programs

• Fraud, waste, and abuse prevention tools

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

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Non-Emergency Medical Transportation

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