82626Y0754-BCS Service Link Licenses SS 6040025X

Location:	New York
Posted:	Aug 27, 2025
Due:	Sep 11, 2025
Agency:	City of New York
Type of Government:	State & Local
Category:	70 - General Purpose Information Technology Equipment (including software).
Solicitation No:	82626Y0754
Publication URL:	To access bid details, please log in.

Program:	CUSTOMER SERVICES
Industry:	Goods - IT Related
EPIN:	82626Y0754
Procurement Name:	82626Y0754-BCS Service Link Licenses SS 6040025X
Agency:	DEPARTMENT OF ENVIRONMENTAL PROTECTION
RFx Status:	Released
Procurement Method:	RFI
Release Date:	8/27/2025 12:00:00 AM
Due Date:	9/11/2025 2:00:00 PM
Main Commodity:	Other Software

Show / Hide : Summary Summary

EPIN 82626Y0754	Release Date 8/27/2025 12:00:00 AM (Your Local Time)

Estimated Number of Contracts
Estimated Procurement Value
Agency DEPARTMENT OF ENVIRONMENTAL PROTECTION
Agency Contact First Name Noah
Agency Contact Last Name Shieh
Agency Contact Email noahs@dep.nyc.gov
Concept Report
RFx Title 82626Y0754-BCS Service Link Licenses SS 6040025X
RFx Status Released

Show / Hide : Description Description

Pursuant to Procurement Policy Board Rule Section 3-05, Department of Environmental Protections, intends to enter into a sole source agreement with Itineris NA Inc. The New York City Department of Environmental Protection - Bureau of Customer Services (BCS) requires ServiceLink Licenses.

DEP-BCS DEP utilizes a proprietary billing system called UMAX from Itineris NA Inc. This proprietary solution has been custom built to integrate with a specially configured version of a field tablet application called ServiceLink that is provided by Service-Link, a division of N. Harris Computer Corp.

ServiceLink software licenses allow Water Use Inspectors and DEP contractors them to install and program water meters and meter reading devices. DEP has determined that Itineris NA Inc is the sole authorized source of these licenses. Any firm which believes is authorized to provide such licenses are welcome to submit an expression of interest and letter stating from the manufacturer that they are authorized to provide it. All related inquiries should be sent via the Discussion Forum in PASSPort or to Noah Shieh at noahs@dep.nyc.gov, no later than September 11, 2025 by 2:00 p.m

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Anticipated Contract Start Date (M/d/yyyy)

11/11/2025

Anticipated Contract End Date (M/d/yyyy)

11/11/2027

Release Date (M/d/yyyy)

8/27/2025

Due Date (M/d/yyyy)

9/11/2025

Bid Opening Date (M/d/yyyy)

12:00:00 AM

Questions Due Date (M/d/yyyy) Agency Users may not respond to your question if it is submitted after this date.

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