Special Mode Transportation

Contractor shall provide medical transportation services seven (7) days per week (including

holidays), twenty-four (24) hours per day, three hundred sixty-five (365) days per year. The

majority of requests for service will be between the hours of 6:00 a.m. and 6:00 p.m.

Monday through Friday. The contractor shall provide the VA Medical Center with the

method of contacting the Contractor on a twenty-four (24) hour per day basis.

Contractor shall provide “through the door” assisted service for all patients to and from

their designated appointments. Patients shall be picked up on the ward, in their homes, in

the clinics, or at other areas designated by the VA and taken to the authorized destination

or appointment. All patients shall be attended by an authorized responsible party at all

times. Assistance in maneuvering stairs and other barriers shall be provided by the driver

and/or authorized attendant when necessary.