Ivanti Maintenance and Support

REQUEST FOR QUOTE
Ivanti Maintenance and Support
BIDS WILL BE RE CEIVED UNTIL
3:00 pm, June 18, 2026
Submit proposals electronically with all required forms
as a single PDF attachment and wi th subject line of "Bid for Ivanti
Maintenance and Support, RFP-Ivanti to bids@cityofws.org.
ADVERTISEMENT FOR IVANTI MAINTENANCE AND SUPPORT
Pursuant to Section 143-129.8 of the General Statutes of North Carolina, sealed proposals endorsed
"Ivanti Maintenance and Support, IF26250" will be received by City/County Purchasing until the
time and date noted above. The City reserves the right to reject any or all proposals.
The End of Question Period is 5:00 PM, June 9, 2026. All questions pertaining to the scope or requested
services of this RFP must be submitted in writing to rickh@cityofws.org.
IF26250 Ivanti Maintenance and Support Page 1 of 8

Notice to Bidders
It is the policy of the City that an employee, officer, or agent of City may not participate in any manner in the
bidding, awarding, or administering of contracts in which they, or a member of their immediate family, their
business partner, or any organization in which they serve as an officer, director, trustee, or employee, has a
financial interest.
The successful proposer must comply with all provisions of the Americans with Disabilities Act (ADA), the
Equal Employment Opportunity Act (EEOA), and all rules and regulations promulgated thereunder. By
submitting a proposal, the successful proposer agrees to indemnify the City from and against all claims, suits,
damages, costs, losses, and expenses in any manner arising out of, or connected with, the failure of the
Company, its subcontractors, agents, successors, assigns, officers, or employees to comply with the provisions
of the ADA, EEOA, or the rules and regulations promulgated thereunder.
All bids must be firm and not subject to increase, unless specified within the provisions of this Request for
Proposals (RFP) and mutually agreed upon by the City and the proposer.
No special inducements will be considered that are not a part of the original bidding document.
The City reserves the right to hold proposals open for a period of sixty days (60) days after due date before
making awards.
City's Rights and Options
The City, at its sole discretion, reserves the following rights:
To supplement, amend, substitute or otherwise modify this RFP at any time
To cancel this RFP with or without the substitution of another RFP
Issuance of this RFP does not guarantee a contract will be awarded to any proposer
To take any action affecting this RFP, this RFP process, or the services subject to this RFP that would be
in the best interests of the City
To issue additional requests for information
To require one or more service providers to supplement, clarify, or provide additional information in order
for the City to evaluate the responses submitted
To negotiate a contract with a service provider based on the information provided in response to this RFP
Public Records
Any material submitted in response to this RFP will become a "public record" once the proposer's document(s)
is opened and the proposer is determined to be a participant in the solicitation process and shall be subject to
public disclosure consistent with Chapter 132, North Carolina General Statutes. Proposals submitted under this
section shall not be subject to public inspection until a contract is awarded N.C.G.S 143-129.8(d).
Trade Secrets/Confidentiality/Proprietary
Proposers must claim any material that qualifies as "trade secret, proprietary, or confidential" information under
N.C.G.S. 66152(3) in their response to this RFP and must state the reasons why such exclusion from public
disclosure is necessary and legal.
To properly designate material as trade secret under these circumstances, each Proposer must take the
following precautions: (a) submit any trade secrets in a separate attachment marked "Trade Secret -
Confidential and Proprietary Information - Do Not Disclose Except for the Purpose of Evaluating this
Proposal," and (b) stamp each page of the trade secret materials contained in the email attachment.
Do not attempt to designate your entire proposal as a trade secret, and do not attempt to designate
pricing information as a trade secret. Doing so may result in your bid being disqualified.
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In submitting a proposal, each Proposer agrees that the City may reveal any trade secret materials contained in
such response to all City staff and City officials involved in the selection process, and to any outside consultant
or other third parties who assist City in the selection process. Furthermore, each Proposer agrees to indemnify
and hold harmless the City and each of its officers, employees, and agents from all costs, damages, and
expenses incurred in connection with disclosing any material, which the Proposer has designated as a trade
secret.
The City reserves the right to make all final determination(s) of the applicability of North Carolina General Statutes
132-1.2, Confidential Information.
Familiarity with Laws and Ordinances
The submission of a proposal on the services requested herein shall be considered as a representation that the
Proposer is familiar with all federal, state, and local laws, ordinances, rules, and regulations which affect those
engaged or employed in the provision of such services, or which in any way affects the conduct of the provision
of such services; and no plea of misunderstanding will be considered on account of ignorance thereof. If the
Proposer discovers any provisions in the RFP documents that are contrary to or inconsistent with any law,
ordinance, or regulation, it shall be reported to the City in writing without delay.
The Proposer agrees that in carrying out this contract, compliance will be maintained with all applicable federal,
state, and local laws, specifically including, without limitations, the Occupational Safety and Health Act of
1970 and Section 1324A, the Immigration Reform and Control Act.
The Proposer certifies that the proposal is made in good faith and without collusion with any person making a
proposal or with any officer or employee of the City.
The undersigned further agrees, in connection with the performance of this contract, not to discriminate against
any employee or applicant for employment because of race, religion, color, gender, age, handicap, political
affiliation, or national origin.
Proposals are to be signed by an officer of the company authorized to bind the submitter to its provisions.
Failure to manually sign the appropriate proposal form will disqualify the proposer and the proposal will not
be considered.
Ethics Policy Code of Conduct
The City has established guidelines for ethical standards of conduct for City representatives and to provide
guidance in determining what conduct is appropriate in particular cases. City representatives should maintain
high standards of personal integrity, truthfulness, honesty, and fairness in carrying out public duties; avoid any
improprieties in their roles as public servants including the appearance of impropriety; and never use their
position or power for improper personal gain. In establishing an ethics policy, the City desires to protect the
public against decisions that are affected by undue influence, conflicts of interest, or any other violation of these
policies as well as promote and strengthen the confidence of the public in their governing body. For a complete
review of the City Policy go to the following link: https://www.cityofws.org/820/Procurement-Guidelines
Stimulation of the Local Economy
In an effort to stimulate the local economy, foster development and promote efficiency in the provision of city
services and the completion of various city projects, the City of Winston-Salem has undertaken an initiative to
strongly encourage all parties contracting with the City of Winston-Salem to evaluate their internal operations
and hiring practices and, where appropriate, to initiate efforts to stimulate the local economy by hiring
applicants and contractors from the Winston-Salem/Forsyth County Area and by utilizing minority and women
contractors and service providers. Such efforts to stimulate the local economy may be accomplished by posting
job vacancies with the North Carolina Employment Security Commission, the Piedmont Triad Regional
Council of Governments, and the Winston-Salem Urban League; and utilizing the State of North Carolina
IF26250 Ivanti Maintenance and Support Page 3 of 8

Office for Historically Underutilized Business database https://ncadmin.nc.gov/businesses/hub or other local
resources such as the City of Winston-Salem M/WBE Program to identify Winston-Salem/Forsyth County
based contractors and subcontractors. Stimulation of the local economy requires a collaborative effort of both
the public and private sector. The city is committed to taking reasonable steps to achieve said goal.
E-Verify Compliance
Per N.C.G.S. 143-133.3, CONTRACTOR shall comply with the requirements of Article 2 of Chapter 64 of the
North Carolina General Statutes. Further, if the CONTRACTOR utilizes a subcontractor, the CONTRACTOR
shall require the subcontractor to comply with the requirements of Article 2 of Chapter 64 of the North Carolina
General Statutes.
Iran Divestment Act
Provider hereby certifies that it is not on the North Carolina State Treasurer's list of persons engaging in
business activities in Iran, prepared pursuant to NCGS 147-86.58, nor will Provider utilize on this agreement
any subcontractor on such list.
Divestment from Companies that Boycott Israel
Proposer hereby certifies that it is not on the North Carolina State Treasurer's list of companies engaged in a
boycott of Israel in violation of NCGS 147-86.80 et. seq. and that it will not utilize on this agreement any
subcontractor on said list.
Termination
Unless otherwise agreed upon in writing by the parties, this Agreement may be terminated by either party for
convenience with no less than ten (10) calendar days' notice. In the event of termination, the Contractor will
be paid for all Services properly rendered to the date of termination and shall promptly discontinue all Services
affected (unless a termination notice from the City directs otherwise). In the event of any termination, the
Contractor will be paid for all Services properly rendered to the date of termination and shall (i) promptly
discontinue all Services affected (unless a termination notice from the City directs otherwise); and (ii) deliver
to the City all documents, data, reports, estimates, summaries, and such other information and materials as may
have been accumulated by the Contractor in performing the Services herein. Other than being paid for Services
properly rendered to the date of termination, Contractor hereby waives any and all other claims for lost profits,
lost opportunity, and for any and all other direct, indirect, special, and consequential damages. In the event that
the City terminates this Agreement due to the Contractor's poor workmanship, failure to perform the Service
set out herein or, otherwise, for breach of this Agreement, or in the event that the Contractor terminates this
Agreement for convenience or otherwise, the City may pursue and recover all remedies available at law or in
equity, as these remedies are cumulative and do not exclude each other.
IMPORTANT: Winston-Salem City Code (Chapter 2, Article 1, Sec. 2-3) provides that the City may
disqualify any business from bidding on contracts of the City if a business fails to perform satisfactorily
on past or current projects.
Workforce Demographics
The successful proposer may be asked to complete Exhibit A (included in this document) and submit to the
City. This exhibit, which identifies the workforce demographics for the business location providing the product
or services to the City, is for information only to reflect generally the company's efforts to achieve diversity in
the workplace in compliance with the applicable equal employment opportunity laws; however, this
information is not dispositive of such and may not be used as the basis for awarding or rejecting a bid contract.
IF26250 Ivanti Maintenance and Support Page 4 of 8

Right to Audit
To confirm compliance with the terms of this Agreement, the City's MWBE program, local, state, and federal
laws and regulations, the City may, at all reasonable times upon reasonable prior notice during usual business
hours, inspect, audit and examine for a period up to five (5) years after completion of the service or project
detailed in this Agreement, all accounts and books of Contractor and, where necessary, make copies of the
Contractor's documents necessary to determine compliance. Such right may be exercised through any agent or
employee of City or by independent certified public accountants designated by the City. The Contractor shall
permit the aforementioned inspection, audit and examination, and where necessary, the City to make copies
of documents verifying compliance as indicated herein.
Nondiscrimination Ordinance
As a condition of entering into this contact, the Contractor represents and warrants that it will fully comply
with the City's Non-Discrimination Policy, as set forth in Chapter 2, Section 2-8 Entitled
"Policy of Nondiscrimination" of the Winston-Salem City Code. As part of such compliance, the
Contractor shall not discriminate on the basis of race, ethnicity, color, creed, religion, sex, sexual orientation,
gender identity, gender expression, pregnancy, veteran status, disability, age, marital status, familial status,
protected hairstyle, political affiliation or national origin in the screening of applicants, the hiring and
treatment of its employees, the provision of the goods and/or services set forth herein, or the solicitation,
selection, hiring, or treatment of its subcontractors, vendors or suppliers, (hereinafter collectively
"subcontractors"), if any, in connection with this contract or the contract solicitation process if applicable, nor
shall the Contractor retaliate against any person or entity for reporting instances of such discrimination. The
Contractor shall enact employment policies consistent with this obligation to refrain from such discrimination
and shall provide evidence of such to the City within 90 calendar days of the first receipt of City funds. The
Contractor shall provide equal opportunity for subcontractors to participate in all of its subcontracting and
supply opportunities, if any, under this contract, provided that nothing contained in this clause shall
prohibit or limit otherwise lawful efforts to remedy the effects of marketplace discrimination that has
occurred or is occurring in the marketplace. The Contractor understands and agrees that a violation of this
clause shall be considered a material breach of this contract and may result in termination of this contract,
disqualification of the Contractor from participating in future City contracts pursuant to Winston-Salem City
Code Section 2-3 or other sanctions. Furthermore, as a condition of entering into this contract, the
Contractor agrees to: (a) promptly provide to the City in a format specified by the City all information
and documentation that may be requested by the City from time to time regarding the screening of applicants,
the hiring and treatment of its employees particularly if City funds were used in connection with hiring and
compensation process, and the solicitation, selection, treatment and payment of subcontractors, if any, in
connection with this Agreement; and (b) if requested, provide to the City within sixty days after the request a
truthful and complete list of the names of all subcontractors that the Grantee has used under this contract,
including the total dollar amount paid by the Contractor on each subcontract or supply contract. The Contractor
further agrees to fully cooperate in any investigation conducted by the City pursuant to the City's
Nondiscrimination Policy, to provide any documents, relevant to such investigation, that are requested by the
City. The Contractor agrees to provide to the City from time to time on the City's request, payment affidavits
detailing the amounts paid by the Contractor to subcontractors and suppliers in connection with this contract
within a certain period of time. Such affidavits shall be in the format specified by the City from time to time.
Nothing in this contract shall negate or diminish the requirements of the City's MWBE program. Nothing in
this contract shall infringe upon any rights afforded to the Contractor by state or federal law.
IF26250 Ivanti Maintenance and Support Page 5 of 8

INSTRUCTIONS TO PROPOSERS
This document constitutes the RFP. The proposer must return the RFP with all information necessary to properly
analyze the proposer's response. Proposer's notes, exceptions, and comments may be rendered on an attachment,
provided the same format of this RFP text is followed.
PROPOSER QUESTIONS AND INQUIRIES
The City will provide written responses to all inquiries received by the date noted on page 1, and responses will
be made available to all recipients of this RFP. Any oral responses made by any representative of the City may
not be relied upon. Any supplements or amendments to this RFP will be in writing and furnished to potential
bidders.
RFP RESPONSE SUBMISSION
Bidders are to submit a proposal electronically. Electronic bids should be submitted as noted on page 1 and
received no later than the deadline noted on page 1. Such submissions will not be opened until the time for
receiving bids has come. Do not wait until the last minute to send your Bid to avoid any possible delay that may
occur during the transmittal of files. A screen print of the email receipt will be used as verification of the time
received. Late proposals will not be considered.
Proposals must be made in the official name of the individual, firm, or corporation under which the business is
conducted (showing official business address) and must be signed in ink by a person duly authorized to legally
bind the business entity submitting the proposal.
The City will not be obligated for the expenses of any provider arising out of preparation and/or submittal of
responses to this RFP. Any and all proposals to this RFP are to be prepared at the cost and expense of the
respondents, with the express understanding that there may be no claims whatsoever for the reimbursement of
any costs, damages, or expenses relating to this procurement from the City or any other party for any reason
(including the cancellation of this RFP).
Proposers are expressly forbidden from contacting any City of Winston-Salem elected official or any city
employee - other than who advertised this RFP - regarding this Request for Proposals. Any such outside contact
may result in disqualification from the request for proposal process.
This RFP will in no manner be construed as a commitment on the part of the City to award a contract. The City
reserves the right to reject any or all applications; to waive minor irregularities in the RFP process or in the
applications; to re-advertise this RFP; to postpone or cancel this process; select and procure parts of services;
and to change or modify the RFP schedule at any time.
IF26250 Ivanti Maintenance and Support Page 6 of 8

PROPOSAL FORM
The purpose of this RFP is to solicit price quotes for Ivanti Service Manager annual licensing maintenance and
support.
CONTRACT COVERAGE DATES
The contract period shall be from 8/31/2025 to 8/30/2026.
REQUIREMENTS
Each vendor MUST provide proof of being an authorized Ivanti Channel Partner in good standing.
Each vendor MUST fill in all pricing sections of the Bill of Materials requested below.
BILL OF MATERIALS
The following provides the current specifications for the Ivanti maintenance and support renewal.
ITEM 1-
Line No. Description Qty Unit Cost Subtotal
SaaS BI Reporting Server Cloud SUB,
1 1 $
Powered by HEAT (Valid 8/31/26 - 08/30/27)
SaaS VPN Cloud SUB, Powered by
2 1 $
HEAT (Valid 8/31/26 - 08/30/27)
Service Desk SaaS Concurrent Analyst Cloud
3 Subscription, Powered by HEAT (Valid 40 $ $
8/31/26 - 08/30/27)
Item 1 Total Price: $
ITEM 2-
Line No. Description Qty Subtotal
Advantage Learning Subscription for ESM Ivanti,
1 Inc. - TRNG-AL-ESM-S (user #1) from (Valid 8/31/26 1 $
-08/30/27)
Advantage Learning Subscription for ESM Ivanti,
2 Inc. - TRNG-AL-ESM-S (user #2) from (Valid 8/31/26 1 $
-08/30/27)
Item 2 Total Price: $
TOTAL ANNUAL COST, Item 1 + 2 = $
The City intends to award this contract to the lowest responsible, responsive bidder based on the total annual
cost. The City will issue a purchase order ASAP for the current year.
BILLING ADDRESS
City of Winston-Salem, Information Systems, 100 E. First Street, Suite 520, Winston-Salem, NC 27101. The
City's payment terms are Net30 from an approved invoice.
IF26250 Ivanti Maintenance and Support Page 7 of 8

Ivanti Maintenance and Support
PROPOSAL AUTHORIZATION AND SIGNATURE
An authorized agent of the company is to either manually sign this proposal OR bidder is
to include a company letter that is signed or stamped by an agent authorized to submit bids.
____________________________________ ____________________________________
Date Company (SEAL)
____________________________________ ____________________________________
Authorized Signature (required) Street Mailing Address
____________________________________ ____________________________________
Printed Name and Title City, State, Zip Code
____________________________________ ____________________________________
Email Address Telephone Number
On this_____day of ______________, 20____, before me __________________________________
(name)
being personally known to me and being duly sworn, did execute the foregoing proposal, and did so state
that he/she was properly authorized by _________________________
(Company name)
to execute the proposal and did so on his/her free act and deed.
Notary Public_______________________ My commission expires _____________ (SEAL)
The following information is requested for statistical purposes only. The provision or omission of this information
will neither affect nor influence the award of this contract. Bidder further certifies that:
We ( ) are a Historically Underutilized Business (HUB) certified by the State of North Carolina
We ( ) are a minority business enterprise
( ) are not a minority business enterprise
If yes, please identify in the appropriate box below:
( ) Black
( ) Hispanic
( ) Asian American including Indian Subcontinent and Pacific Islands
( ) Native American Indian including Eskimos and Aleuts
We ( ) are a woman-owned business enterprise
( ) are not a woman-owned business enterprise
IF26250 Ivanti Maintenance and Support Page 8 of 8