New Hanover County
Request for Proposal
Request for Proposal for Print and Mail Services
COUNTY COMMISSIONERS
LEANN PIERCE, CHAIRMAN
DANE SCALISE, VICE-CHAIRMAN
BILL RIVENBARK
STEPHANIE WALKER
ROB ZAPPLE
CHRIS COUDRIET, COUNTY MANAGER
SECTION 1 – ADVERTISEMENT
New Hanover County is requesting proposals from qualified Vendors to provide print and mail services for the
New Hanover County Tax Department.
Submit proposals by email to Lena Butler at lbutler@nhcgov.com. Please include “RFP – Print and Mail Services”
in the subject line of the email.
Proposals will be accepted until 4:00 PM EST on Tuesday, June 30, 2026.
Complete proposal information and submission requirements are available at:
https://www.nhcgov.com/Bids.aspx
New Hanover County reserves the right to accept or reject any or all proposals and to award the contract
deemed most advantageous to the County.
Advertised: Friday, May 29, 2026
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SECTION 2 – INSTRUCTIONS AND GENERAL CONDITIONS
2.1 Schedule
Action
Date
Release of RFP
Friday, May 29, 2026
Deadline for Questions Thursday, June 11, 2026 at 3:00 PM
Response to Questions No later than Friday, June 19, 2026
Proposal Due Date Tuesday, June 30, 2026 at 4:00 PM
2.2 Proposal Submission
Submit your proposal by email to lbutler@nhcgov.com. Please be sure to include “RFP – Print and Mail Services”
in the subject line of the email.
The deadline for Proposal submission is Tuesday, June 30, 2026, at 4:00 PM EST.
Unsigned proposals will be deemed nonresponsive.
2.3 Exceptions
Any exceptions to the requirements of this RFP must be clearly identified and include an explanation of the
operational impact, advantages, or disadvantages to the County.
2.4 Questions
Questions regarding this RFP must be submitted by email to: lbutler@nhcgov.com
Questions must reference the applicable section number and be received no later than 3:00 PM EST on
Thursday, June 11, 2026.
2.5 Communication
Unauthorized communication regarding this RFP with County personnel other than the designated contact may
result in disqualification.
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2.6 Proposal Contact
Vendors intending to submit a proposal should email contact information to lbutler@nhcgov.com to ensure
receipt of addenda.
2.7 Cost of Proposal Preparation
All costs associated with proposal preparation are the responsibility of the Vendor.
2.8 Execution of Agreement
The successful Vendor shall execute all required agreement documents within fifteen (15) days of notice of
award.
2.9 Trade Secret Confidentiality
Upon receipt of your proposal by New Hanover County, your proposal is considered a public record except for
material which qualifies as "trade secret" under N.C. General Statute 132-1.2. After opening, your proposal
will be provided to County staff and others who participate in the evaluation process, and to members of the
general public who submit public records requests.
Trade secret materials must:
• be submitted in a separate file or document;
• be clearly marked confidential
Pricing information may not be designated confidential.
In submitting a Proposal, each Vendor agrees that the County may reveal any trade secret materials contained
in such response, to all County staff and County officials involved in the selection process, and to any outside
consultant or other third parties who assist the County in the selection process. Furthermore, each Vendor
agrees to indemnify and hold harmless the County and each of its officers, employees, and agents from all
costs, damages, and expenses incurred in connection with refusing to disclose any material, which the Vendor
has designated as a trade secret.
2.10 Criteria for Award
The County may negotiate with any Vendor to obtain services that best meet the County’s operational needs.
Proposals shall not be subject to public inspection until after contract award, except as required by North
Carolina public records laws.
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2.11 Withdrawal of Proposals
Proposals may be withdrawn prior to the submission deadline. Proposals may not be withdrawn for ninety (90)
days after the submission deadline.
2.12 Equal Opportunity
The non-discrimination clause contained in Section 202 (Federal) Executive Order 11246, as amended by
Executive Order 11375, relative to Equal Employment Opportunity for all persons without regard to race, color,
religion, sex or national origin, and the implementing rules and regulations prescribed by the Secretary of Labor,
are incorporated herein.
The Vendor agrees not to discriminate against any employees or applicant for employment because of physical
or mental handicap in regard to any position for which the employees or applicant is qualified. The Vendor
agrees to take affirmative action to employ, advance in employment and otherwise treat qualified handicapped
individuals without discrimination based upon their physical or mental handicap in all employment practices.
New Hanover County encourages participation by small, minority-owned, woman-owned, and disadvantaged
businesses.
2.13 Indemnification
The successful Vendor shall indemnify and hold the County, its agents and employees, harmless against any and
all claims, demands, causes of action, or other liability, including attorney fees, on account of personal injuries
or death or on account of property damages arising out of or relating to the work to be performed by the
Successful Vendor hereunder, resulting from the negligence of or the willful act or omission of the Vendor, his
agents, employees and subcontractors.
2.14 E-Verify
Pursuant to Session Law 2013-418, Contractor shall fully comply with the U.S. Department of Homeland Security
employee legal status E-Verify requirements for itself and all its subcontractors. County requires an affidavit
attesting to Vendor’s compliance. Violation of the provision, unless timely cured, shall constitute a breach of
contract.
2.15 Insurance Requirements
Prior to commencing work, the Vendor shall maintain the following minimum insurance coverage:
Coverage
Minimum Limits
Commercial General Liability $1,000,000 per occurrence
Technical Errors & Omissions $1,000,000 per occurrence / $2,000,000 aggregate
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This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.