USFK TMC Services Sources Sought

Active

Contract Opportunity

THIS IS A SOURCES SOUGHT NOTICE ONLY. THIS IS NOT A REQUEST FOR QUOTE. THERE WILL NOT BE A SOLICITATION OR REQUEST FOR QUOTE AT THIS TIME. NO CONTRACT WILL BE AWARDED FROM THIS ANNOUNCEMENT, AND NO REIMBURSEMENT WILL BE MADE FOR ANY COSTS ASSOCIATED WITH PROVIDING INFORMATION IN RESPONSE TO THIS NOTICE. THIS NOTICE IS A MARKET RESEARCH TOOL USED TO OBTAIN INFORMATION ONLY AND TO IDENTIFY CONTRACTORS WHO POSSESS THE CAPABILITIES, EXPERIENCE, AND INTEREST TO PROVIDE SERVICES AS SPECIFIED BELOW. RESPONDENTS WILL NOT BE NOTIFIED OF THE RESULTS OF THE EVALUATION.

This market research tool is being issued for information and planning purposes only and is not to be construed as a commitment, implied or otherwise, to issue a solicitation or ultimately award a contract. The General Services Administration (GSA) in partnership with the Defense Travel Management Office (DTMO), on behalf of the Department of Defense (DoD), is performing this market research to aid in the development of its acquisition approach. Upon review of industry response to this sources-sought synopsis, the Government will determine its acquisition approach in consideration of and in compliance with the United States – Republic of Korea (US-ROK) Status of Forces Agreement (SOFA).

DTMO, on behalf of DoD, requires Travel Management support services from contractors knowledgeable in the areas of travel authorizations, reservations, ticketing fulfillment, reporting and travel management to support official travel activities of authorized DoD travelers. The intent of this sources sought synopsis is to identify ALL companies with the capacity, experience, and interest in competing for proposed procurement for Travel Management Company (TMC) services. DTMO will function as the single customer representative for all designated United States Forces Korea (USFK) services, activities and facilities sites requiring support to include Department of Defense Agencies located on the USFK bases/facilities. The DTMO has overall responsibility for procuring TMC services on behalf of DoD. TMC services managed by the DTMO are currently provided to DoD locations worldwide by multiple TMC service providers, comprised of both large and small businesses. The USFK staffed locations include: United States Army Garrison, Camp Casey Dongducheon, Korea; United States Army Garrison, Camp Humphreys Pyeongteak, Korea; United States Army Garrison, Camp Henry/Walker Daegu, Korea; United States Army Garrison, Yongsan Seoul, Korea; United States Air Base (A) Kunsan, Korea; and, United States Air Base (AB) Osan, Korea.

Should a solicitation develop upon completion of market research, a Federal Supply Schedule (FSS), Category L – Travel, Special Item Number (SIN) 561510 Travel Agent Services solicitation for TMC services is anticipated. The intended contract term will be for a 12-month base period with a potential of four (4), one-year option periods, which cumulatively will not exceed sixty (60) months. The anticipated North American Industry Classification Standard (NAICS) code to be used for this procurement is NAICS 561510, Travel Agencies / Travel Management Services, with a small business size standard classification of $25.0M. The planned solicitation is anticipated to utilize FAR 8.4 procedures.

The DTMO maintains central oversight for commercial travel management, travel policy and implementation, customer support and training, DoD travel card program management and functional oversight for the DoD Online Booking Tool (OBT). Contractors must have the ability, knowledge, and skills in the areas of information technology, call center services, Global Distribution Systems (GDS), U.S. Government travel suppliers, U.S. Government travel policy (Joint Travel Regulation [JTR]), and the Defense Travel Regulations [DTR]). Contractors shall ensure that travel management services performed are within policy guidelines; use Government preferred suppliers, unless a valid exception applies; and travel management services shall provide the Government with an overall best value.

The USFK require TMC services be provided for DoD travelers to conduct official travel to include travel by civilians on invitational travel authorizations in connection with official business of the U.S. Government and performed under orders at the expense of Federal appropriated and non-appropriated funds, with the exclusion of Leave in Conjunction with Official (LICWO) travel. TMC services provide support to DoD travelers by making reservations and issuing tickets for commercial modes of transportation; making reservations for car rental and lodging; and performing related services, such as reporting and maintenance of records. TMC services shall include, but are not limited to, the following services:

• TMC Assist Travel Arrangements


• DoD OBT Travel Arrangements


• Centrally Billed Account (CBA) Reconciliation


• Movement of Human Remains


• Delivery of Reports


• Providing Global Distribution System (GDS) Terminals / GDS Web Account Access Credentials


• Maintaining security of personnel Data/Privacy Act Enforcement IAW Department of Defense Instruction 5400.11, “DoD Privacy and Civil Liberties Programs” and Office of Management and Budget Memorandum M-06-15, “Safeguarding Personally Identifiable Information.”


• Leave in Conjunction with Official Travel (LICWO)


• Pet Travel


• Military Working Dog Travel


• Air Mobility Command/Patriot Express (AMC/PE) Arrangements
  
  

The potential procurement for TMC services requires compatibility with the existing DoD OBT platform and any revised versions and/or future systems/programs. Further, there are multiple reporting requirements for TMC service providers via DoD OBT and any next generation systems/programs. Based on the current level of performance under the current contract, as well as the TMC service requirements to be incorporated in the solicitation, DoD anticipates that vendors will propose robust Information Technology (IT) solutions, sufficiently flexible to take into account existing DoD systems (e.g., DoD OBT) and ensure compatibility with it and any next generation system(s). All IT solutions must conform to U.S. Government standards under National Institute of Standards and Technology NIST SP 800-171 and 800-171A, Department of Defense Instruction (DODI) 8510.01, and Federal Information Security Management Act (FISMA) National Institute of Standards and Technology (NIST) SP 800-53, and NIST Federal Information Processing Standards Publication (FIPS) 200.

In addition to schedule constraints, there are capability and performance requirements that must be met by the Contractor. The Contractor shall, at a minimum:

• Provide all personnel, equipment, facilities, licenses, materials, resources, supplies, and services, and perform all the tasks necessary to meet all requirements.

• Provide travel services support for authorized travelers on official travel for designated USFK facilities located in Korea to include DoD Agencies located on these USFK facilities.. All tasks shall be performed in accordance with travel management services and reservations made using DoD OBT and TMC Assist/Non-DoD OBT. In the event that local business rules conflict with the requirements, the requirements of this action shall take precedence.

• Be capable of demonstrating the ability to process, receive, and send DoD OBT reservations, as well as demonstrate customer service to ensure DoD traveler needs are met. NOTE: The only two GDS that are compatible with the DoD OBT system is SABRE and WORLDSPAN. Offeror proposals will not be considered unless they have passed PNR Validation.

SUBMITTAL REQUIREMENTS: As permitted by FAR Part 10, it is requested that interested parties submit a brief capabilities statement package demonstrating the ability to perform the services listed above. Additionally, the package needs to indicate the GDS system that the interested party will use. The capability package must be complete and sufficiently detailed to allow the Government to determine the firm’s qualifications to perform the defined work. Please note that your submittal shall not exceed ten (10) single-sided pages. PAGES IN EXCESS OF THE TEN (10) PAGE LIMIT WILL NOT BE CONSIDERED. Submit your completed responses no later than 2:00 P.M. Eastern on 1 May 2025 to the Contract Specialist, Amber Forehand-Hughes, via email to amber.forehand-hughes@gsa.gov. Identify in the subject line of your response: "USFK Sources Sought.” The Government is not obligated to and will not pay for any information received from the potential sources as a result of this synopsis. Information received as a result of this sources sought will become part of our market research to determine interest and capability of potential sources. The documentation shall address, at a minimum, the following:

A. COMPANY PROFILE to include: (1) Company’s full name and address; (2) Year the firm was established, its nationality, and number of employees; (3) names of two principals to contact (including title, telephone and email addresses); (4) copy of any certifications (if 8(a) or HUBZone certified, provide the SBA Business Opportunity Specialist name and phone number assigned); identify the size status of your firm and identify any sub-categories of small business for which you qualify (i.e., WOSB, EDWOSB, SDB, VOSB, SDVOSB); (5) indicate if the firm is registered in the System for Award Management (SAM) database

(https://www.sam.gov/), including Unique Entity ID (UEI) and CAGE Code; and (6) the company’s compliance with and understanding of the US-ROK SOFA in relation to this requirement.

1. RELEVANT EXPERIENCE.

Include information on recent past projects that best illustrate your qualifications to perform the various services listed above. List up to three (3) projects performed within the last five years that best illustrate your qualifications to perform the various services listed above. Provide the following information for each project listed:

1. 
   
   
   
   1. Contract Number and Project Title;
   
   
   2. Name of Contracting Activity;
   
   
   3. Administrative Contract Officer’s Name, current telephone number and email address;
   
   
   4. Contracting Officer’s Technical Representative or Primary Point of Contact, current telephone and email address;
   
   
   5. Contract type (stand alone, MAS task order, fixed price, etc.);
   
   
   6. Contract Period of Performance (start and completion date);
   
   
   7. Basic contract award amount and final contract value;
   
   
   8. Summary of contract work;
      
      
      
      1. Provide information and experience of the company and key personnel demonstrating the ability to provide the types of services listed in the primary tasks above;
      
      
      2. Provide a brief written statement as to your understanding and ability to relate the services as described in (1) to those of the requirement as delineated above, including adherence to the US-ROK SOFA, associated security requirements, and how they pertain, if at all, to the submitted project; and
      
      
      
      
   
   
   
   

The Relevant Experience (B) must be complete and sufficiently detailed to allow for a determination of the firm's qualifications to perform the defined work. The Relevant Experience must be on 8 by 11-inch standard paper, single spaced, 12 point font minimum and limited to 10 single sided pages. The Government reserves the right to request additional information as needed, from any and all respondents.

1. Additional Information. If any, that the responders believe is relevant.

Answers to questions about this sources sought announcement will be made available to all responders.

Questions or comments regarding this notice may be addressed in writing to Amber Forehand-Hughes via e-mail to amber.forehand-hughes@gsa.gov.

As this is for market research purposes, only a draft PWS is available at this time, without additional attachments. A full package would be provided should any future requirement be solicited.

RESPONSES ARE DUE NLT DAY, 1 MAY 2025 NO LATER THAN 2:00 PM EASTERN. LATE RESPONSES WILL NOT BE ACCEPTED.

NOTE: THE GOVERNMENT RESERVES THE RIGHT TO CANCEL THIS SOURCES SOUGHT AT ANY TIME. THE GOVERNMENT IS NOT RESPONSIBLE FOR ANY COSTS INCURRED IN ORDER TO PARTICIPATE IN THIS PROCESS. ALL INFORMATION SUBMITTED IS AT THE OFFEROR’S OWN EXPENSE. ANY RECOMMENDATIONS OR SUGGESTIONS PROVIDED IN RESPONSE TO THIS NOTICE MAY BE UTILIZED WITHOUT ANY RESTRICTIONS WHATSOEVER OR COST TO THE GOVERNMENT AND MAY BE INCLUDED IN ANY RESULTANT SOLICITATION.

We appreciate your interest and thank you in advance for responding to this notice.

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