After-Hours Emergency (AHE) Call Answering and Message Processing Service
| Location: |
Massachusetts |
| Posted: |
May 4, 2026 |
| Due: |
May 26, 2026 |
| Agency: |
Commonwealth of Massachusetts |
| Type of Government: |
State & Local |
| Category: |
- V - Transportation, Travel and Relocation Services
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| Solicitation No: |
BD-26-1067-MCD01-MCD01-128935 |
| Publication URL: |
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Header Information
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Bid Number:
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BD-26-1067-MCD01-MCD01-128935
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Description:
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After-Hours Emergency (AHE) Call Answering and Message Processing Service
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Bid Opening Date:
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05/26/2026 02:00:00 PM
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Purchaser:
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Jane Sokol Shulman
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Organization:
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Commission for the Deaf and Hard of Hearing
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Department:
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MCD01 - Commission for the Deaf and Hard of Hearing
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Location:
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MCD01 - Main Address
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Fiscal Year:
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26
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Type Code:
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NS - Non-Statewide Solicitation
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Allow Electronic Quote:
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Yes
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Alternate Id:
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RFR 26-15-MCD
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Required Date:
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Available Date
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05/04/2026 12:12:24 PM
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Info Contact:
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Jane Sokol Shulman; jane.sokol.shulman@mass.gov; 617-740-1600
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Bid Type:
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OPEN
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Informal Bid Flag:
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No
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Purchase Method:
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Blanket
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Begin Date:
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07/01/2026
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End Date:
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06/30/2027
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Pre Bid Conference:
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N/A. However, Q&A Forum is offered. Responses will be posted online no later than Wednesday, May 20, 2026, at 3:00pm Eastern.
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Bulletin Desc:
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MCDHH seeks a Call Answering and Message Processing Service to accept and process calls for its After-Hours Emergency Service primarily but not exclusively outside of Commonwealth business hours to connect individuals (Deaf, oral deaf, deafblind, hard of hearing) experiencing emergencies with individuals providing language access services. Contract has one year and 5 one-year renewal options.
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Ship-to Address:
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Commission for the Deaf and Hard of Hearing
40 Broad Street, 4th Floor
Boston, MA 02109
US
Email: Jane.Sokol.Shulman@mass.gov
Phone: (617) 740-1600
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Bill-to Address:
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Commission for the Deaf and Hard of Hearing
40 Broad Street, 4th Floor
Boston, MA 02109
US
Email: Jane.Sokol.Shulman@mass.gov
Phone: (617) 740-1600
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Print Format:
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File Attachments:
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RFR 26-15-MCD After-Hours Call Answering and Message Processing Service.docx
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Form Attachments:
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Required Quote Attachments
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Desired Attachment Name
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Description
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SBPP (Small Business Purchasing Program) Eligible?:
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YES
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See SBPP requirements and exceptions at www.mass.gov/sbpp :
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