Offender Management System (OMS)

Location:	North Carolina
Posted:	Aug 12, 2026
Due:	Sep 30, 2026
Agency:	State Government of North Carolina
Type of Government:	State & Local
Category:	65 - Medical, Dental, and Veterinary Equipment and Supplies
Solicitation No:	Doc2293035767
Publication URL:	To access bid details, please log in.

Solicitation Number:	Doc2293035767
Project Title:	Offender Management System (OMS)
Description:	The State of North Carolina, Department of Adult Correction (DAC), is in the process of developing plans toevaluate and procure a modern Offender Management System (OMS) solution — whether a commerciallyavailable product, a fully custom-developed solution, or a modernization of the existing platform — to replace orsubstantially modernize its existing enterprise platform, the Offender Population Unified System (OPUS).OPUS has been in continuous operation since 1994 and has evolved from a traditional offender managementplatform into a comprehensive, mission-critical enterprise system serving the full breadth of DAC operations.While OPUS continues to perform essential functions, the Department recognizes that its long-running dualarchitecture — combining a legacy mainframe with incrementally developed web-based modules — presentschallenges in maintainability, modernization, mobile
Opening Date:	9/30/2026 2:00 PM
Posted Date:	8/13/2026
Status:	Open
Department:	DEPARTMENT OF ADULT CORRECTION


Solicitation Number * Doc2293035767	Department DEPARTMENT OF ADULT CORRECTION	Status Reason Open
Opening Date 2026-09-30T14:00:00.0000000	Posted Date * 2026-08-12T21:42:24.0000000Z	Primary Commodity Code Software maintenance and support
Mandatory Conference/Site Visit — —	Special Instructions —	Solicitation Type * RFI
Owner Maria Lopez
Description The State of North Carolina, Department of Adult Correction (DAC), is in the process of developing plans toevaluate and procure a modern Offender Management System (OMS) solution — whether a commerciallyavailable product, a fully custom-developed solution, or a modernization of the existing platform — to replace orsubstantially modernize its existing enterprise platform, the Offender Population Unified System (OPUS).OPUS has been in continuous operation since 1994 and has evolved from a traditional offender managementplatform into a comprehensive, mission-critical enterprise system serving the full breadth of DAC operations.While OPUS continues to perform essential functions, the Department recognizes that its long-running dualarchitecture — combining a legacy mainframe with incrementally developed web-based modules — presentschallenges in maintainability, modernization, mobile

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STATE OF NORTH CAROLINA

Department of Adult Correction

Purchasing

Refer ALL Inquiries to:

Maria Lopez

Telephone No. 919-866-3664

E-Mail: maria.lopez@dac.nc.gov

REQUEST FOR INFORMATION NO.

RFI-Q2293035757-LMS

Due Date: September 30, 2026, by 2:00:00 pm

Issue Date: August 12, 2026

Commodity: 811122

Using Agency Name: NC DAC- Information Technology

ELECTRONIC INSTRUCTIONS: IMPORTANT NOTE: It is the vendor's sole responsibility to upload their offer

to the Ariba Sourcing Module by the specified time and date of opening. Vendor shall bear the risk for late

electronic submission due to unintended or unanticipated delay including but not limited to internet issues,

network issues, local power outages, or application issues. Vendor must include all the pages of this

solicitation in their response.

Sealed offers, subject to the conditions made a part hereof, will be received until 2:00pm Eastern Time on the

day of opening and then opened for furnishing and delivering the commodity as described herein. Offers must

be submitted via the Ariba Sourcing Module with the Execution page signed and dated by an official

authorized to bind the Vendor’s firm. Failure to return a signed offer shall result in disqualification.

Attempts to submit a proposal via facsimile (FAX) machine, telephone, email, email attachments, or in any

hardcopy format in response to this Bid will not be accepted.

For Vendor training on how to use the Ariba Sourcing Tool to view solicitations, submit questions, develop

responses, upload documents, and submit offers to the State, Vendors should go to the following site:

https://eprocurement.nc.gov/training/vendor-training

Questions or issues related to using the Ariba Sourcing Tool itself can be directed to the North Carolina

eProcurement Help Desk at 888-211-7440, Option 2. Help Desk representatives are available Monday through

Friday from 7:30 AM EST to 5:00 PM EST.

Request for Information (RFI) proposals will be received via electronic submission in the Ariba Sourcing Tool in

the Vendor Portal (eVP) by September 30, 2026, by 2:00:00 pm on the day of opening and then opened.

EXECUTION

VENDOR NAME:

STREET ADDRESS:

CITY & STATE:

TYPE OR PRINT NAME & TITLE OF PERSON SIGNING:

AUTHORIZED SIGNATURE:

E-MAIL:

P.O. BOX:

ZIP:

TELEPHONE NUMBER: TOLL FREE TEL. NO:

FAX NUMBER:

DATE:

1.0 EXECUTIVE SUMMARY

The State of North Carolina, Department of Adult Correction (DAC), is in the process of developing plans to

evaluate and procure a modern Offender Management System (OMS) solution — whether a commercially

available product, a fully custom-developed solution, or a modernization of the existing platform — to replace or

substantially modernize its existing enterprise platform, the Offender Population Unified System (OPUS).

OPUS has been in continuous operation since 1994 and has evolved from a traditional offender management

platform into a comprehensive, mission-critical enterprise system serving the full breadth of DAC operations.

While OPUS continues to perform essential functions, the Department recognizes that its long-running dual

architecture — combining a legacy mainframe with incrementally developed web-based modules — presents

challenges in maintainability, modernization, mobile enablement, and alignment with evolving correctional best

practices and North Carolina technology standards.

This Request for Information (RFI) is intended to collect information and recommendations regarding:

• Commercially available, proven OMS solutions capable of replacing or modernizing OPUS core

functionality

• Software-as-a-Service (SaaS) and cloud-hosted OMS platforms

• Hybrid approaches combining commercial off-the-shelf (COTS) solutions with targeted custom

development

• Fully custom-developed OMS solutions designed and built specifically to meet DAC’s requirements

• Complete modernization of the current OMS solution, including migration or conversion of OPUS’s

existing COBOL mainframe and Java web-based code to a modern technology stack

• Implementation and data migration strategies suited to OPUS’s system scale and complexity

• Estimated costs, timelines, and risk mitigation approaches for a large-scale OMS transition

The State requests detailed point-by-point responses showing how your firm would address the items in the

following sections of this RFI:

• Section 3.0 – Current Environment and Background

• Section 4.0 – Scope of Services

• Section 5.0 – Functional Requirements

• Section 6.0 – Technical Requirements

• Section 7.0 – Vendor Qualifications and Experience

• Section 8.0 – Vendor Response Questions

Important Notice: This is a Request for Information ONLY. It does not constitute a solicitation for offers, a

commitment to issue a future solicitation, or a contract award. The State of North Carolina will not pay for

information submitted in response to this RFI. Responses to this RFI will not be returned. Respondents are

advised that the State is under no obligation to notify participants of the outcome of this RFI.

2.0 RFI PROCEDURES

A. Schedule

Milestone

Date

RFI Issue Date

August 12, 2026

Questions Due

August 21, 2026, by 2:00pm est

Answers /

August 28, 2026

Addendum Issued

RFI Responses

Due

September 30, 2026, by 2:00 pm

Vendor

Presentations (if

applicable)

TBD — approx. 4-6 weeks after RFI close

Respondents will have six weeks to prepare their submissions. Responses must be received by the date, time,

and location specified on the cover sheet. Selected respondents may be required to travel to Raleigh, North

Carolina to present and discuss their submissions. Respondents will be notified of the specific date and time at

least two weeks in advance of their scheduled presentation.

B. Clarification Questions

Clarification questions will be accepted as specified on the cover sheet of this RFI. All questions must be

submitted in writing via the Ariba Sourcing Tool in the Vendor Portal (eVP) by 2:00pm on August 21, 2026. A

summary of all general clarification questions and their answers will be posted to the Sourcing Tool in the

electronic Vendor Portal (eVP), https://evp.nc.gov), as an addendum to this RFI on or about August 28, 2026.

Please insert WS2293035757 in the title of your submission.

C. Response Requirements

The State recognizes that considerable effort will be required in preparing a response to this RFI. However,

please note this is a request for information only, and not a request for services. The Vendor shall bear

all costs for preparing and delivering this response.

1. Content and Format

The State expects concise, detailed, point-by-point responses to each item identified in Sections 4.0 through 8.0

of this RFI. The State is not interested in brochures or generic "boilerplate" responses. Responses should clearly

define how the vendor's proposed solution would meet the State's business requirements. Any issues or

exceptions to the State's requirements should be identified and explained.

Each response should also include:

• The vendor's understanding of the project scope and scale

• A description of how the proposed solution addresses OPUS functional coverage

• An estimated total cost of ownership for the solution, including ongoing compliance with emerging

industry standards

• The proposed solution's ability to scale across a large, multi-facility, multi-division statewide

corrections agency

• Experience with similar-scale implementations at state correctional agencies

2. Response Format

• Submit one (1) signed, original electronic offer through the Ariba Sourcing Module

• The Ariba Sourcing Module document number is: WS2293035757

• All File names should start with the Vendor name first, in order to easily determine all the files to be

included as part of the vendor’s response. For example, files should be named as follows:

Vendor Name.document number.your file name

• File content SHALL NOT be password protected, the file formats must be in .PDF, .JPEG, .DOC, or

.XLS format, and shall be capable of being copied to other sources. Inability by the State to open

the Vendor’s files may result in the Vendor’s offer(s) being rejected as non-responsive.

• If the vendor’s proposal contains any confidential information, then the vendor must provide one (1)

signed, original electronic offer and one (1) redacted electronic copy.

• Responses should be organized by section number and clearly labeled

• Maximum response length: 75 pages (excluding appendices and product literature)

3. Multiple Responses

Multiple responses will be accepted from a single vendor provided that each response is comprehensive, meets

all of the State's requirements, and is truly unique (e.g., a COTS/SaaS option, a custom-developed solution,

and/or a legacy code migration/modernization approach). Each response must be submitted separately and

clearly marked as "Response #1," "Response #2," etc.

3.0 BACKGROUND AND CURRENT ENVIRONMENT

3.1 AGENCY OVERVIEW

The North Carolina Department of Adult Correction (DAC) is responsible for the incarceration, supervision, and

rehabilitation of individuals convicted of felony crimes in the State of North Carolina. DAC operates a statewide

network of correctional facilities and supervises individuals on probation, parole, and post-release supervision

across all 100 North Carolina counties. The Department includes the following major operational divisions:

• Division of Operations — Operates state institutions; manages offender intake, housing,

programs, Correction Enterprise and release.

• Division of Community Supervision — Manages probation, parole, and post-release supervision

caseloads statewide.

• Division of Health Services — Provides medical, dental, mental health, and substance use

treatment to incarcerated individuals.

• Division of Rehabilitation and Reentry Services — oversees programs and services supporting

people in prison or under community supervision, with a mission to promote evidence-based

practices, reduce recidivism, and build collaborative reentry partnerships statewide.

• Division of Organizational Performance — Manages policy, internal audits, information

technology, innovation, quality assurance, and strategic management.

• Special Operations and Investigations (SOI) — Conducts internal investigations and security

intelligence operations.

• Post Release Supervision and Parole Commission — Reviews eligibility, makes release

recommendations, and establishes conditions of supervision.

3.2 CURRENT SYSTEM — OPUS OVERVIEW

The Offender Population Unified System (OPUS), established in 1994, serves as DAC's comprehensive

offender record management platform. OPUS operates from a shared, centralized database used by all divisions

and modules, ensuring consistency and data integrity across the entire agency. All modules — spanning

Institutions, Community Supervision, Health Services, Human Resources, Finance, Engineering, and public-

facing services — share common data structures and business logic, making OPUS a deeply integrated,

mission-critical enterprise system.

OPUS encompasses both a legacy IBM mainframe environment and a growing portfolio of modern web-based

applications. The mainframe hosts core transactional systems for offender records, sentence computation, and

supervision tracking. The web-based portfolio has expanded significantly over the past decade to add mobile

access, dashboards, and specialized operational modules. The mainframe environment is developed in COBOL,

while the web-based application portfolio is developed primarily in Java; approximately one-third of the total

OPUS codebase is COBOL, with the remaining two-thirds written in Java.

The breadth and depth of integration within OPUS means that replacing individual components requires careful

planning to avoid unintended impacts across multiple operational areas.

3.3 OPUS MODULE INVENTORY

The following tables enumerate the current OPUS modules by functional area and platform:

Web-Based Modules — Offender Management

Module (Acronym)

Description

Community Service

Application System (CSAS)

Tracks community service programs — offender interviews, agency

assignments, hours worked, and case activity for both supervised and

unsupervised offenders. Supports court and legislative reporting.

Dashboard (DSH)

Role-based operational dashboards for Institutions, Community Supervision,

Health Services, Personnel, Combined Records, Correction Enterprises, SOI

and the Parole Commission.

DCC Mobile

Smartphone application for Probation/Parole Officers: visit scheduling, case

notes, photo capture, offender search, real-time alerts, route mapping and

planning.

DCC Risk/Needs

Assessment (RNA)

Validated risk-of-re-arrest assessments, case plans, supervision agreements,

violation documentation, and interstate compact sharing.

Electronic Rounds

Electronic offender observation recording for restrictive housing units via

workstations and tablets; auto time-stamped, location-linked.

Food Management System

(FMS)

Menu planning, nutritional standards, medical diet management, bulk

purchasing, and food cost analysis. Integrated with HERO EHR and the state

financial system NCFS.

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

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Offender Management System (OMS)

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