End to End Systems Management Center (E2E SMC)
| Location: | Illinois |
|---|---|
| Posted: | Oct 15, 2025 |
| Due: | Sep 15, 2025 |
| Agency: | DEPT OF DEFENSE |
| Type of Government: | Federal |
| Category: |
|
| Solicitation No: | TRANSCOM24D001 |
| Publication URL: | To access bid details, please log in. |
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- Contract Opportunity Type: Sources Sought (Updated)
- Updated Published Date: Oct 15, 2025 07:36 am CDT
- Original Published Date: Oct 11, 2023 12:24 pm CDT
- Updated Response Date: Sep 15, 2025 12:00 pm CDT
- Original Response Date: Oct 25, 2023 12:00 pm CDT
- Inactive Policy: Manual
- Updated Inactive Date: Oct 31, 2025
- Original Inactive Date: Oct 01, 2024
-
Initiative:
- None
- Original Set Aside:
- Updated Set Aside: Total Small Business Set-Aside (FAR 19.5)
- Product Service Code: DA01 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR)
-
NAICS Code:
- 541519 - Other Computer Related Services
-
Place of Performance:
Scott AFB , IL 62225USA
10 October 2025: Posted to Encore III
E2E SMC Tier I/II call resolution, development, sustainment, and maintenance of the ITSM software (presently ServiceNow) and operational support (G3 Ops) to include reoccurring systems checks. All tasks shall be performed in accordance with (IAW) regulations and guidelines addressed in the PWS. SDDC presently utilizes ServiceNow ITSM as ticketing software and is focused on integrating and streamlining end to end workflows and to utilize more of the ServiceNow capabilities such as DevOps Change Velocity integrations for development tools (i.e., GitLab), Information Technology Operations Management (ITOM) for real time health monitoring and firewall tracking, Information Technology Asset Management (ITAM) for centralized tracking of assets to include Hardware and Software, and Strategic Portfolio Management (SPM) for project management, routing and tracking; all of which will require contractor support to implement and maintain the new services and workflows.
- 508 SCOTT DR
- SCOTT AFB , IL 62225-5357
- USA
- Kari Welker
- kari.l.welker.civ@mail.mil
- Matthew J. Hellmann
- matthew.j.hellmann.civ@mail.mil
- Oct 15, 2025 07:36 am CDTSources Sought (Updated)
- Sep 10, 2025 06:00 am CDT Sources Sought (Updated)
- Sep 10, 2025 05:46 am CDT Sources Sought (Updated)
- Sep 10, 2025 05:44 am CDT Sources Sought (Updated)
- Oct 01, 2024 11:00 pm CDT Sources Sought (Updated)
- Oct 11, 2023 12:24 pm CDT Sources Sought (Original)
Related Document
| Sep 10, 2025 | [Sources Sought (Updated)] End to End Systems Management Center (E2E SMC) |
| Nov 4, 2025 | [Sources Sought (Updated)] End to End Systems Management Center (E2E SMC) |
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