Outsourced Contact Center - Temporary Surge Support

Location: Federal
Posted: Jan 7, 2026
Due: Jan 28, 2026
Agency: HOMELAND SECURITY, DEPARTMENT OF
Type of Government: Federal
Category:
  • R - Professional, Administrative and Management Support Services
Solicitation No: 70FBTX26I00000001
Publication URL: To access bid details, please log in.
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Outsourced Contact Center - Temporary Surge Support
Active
Contract Opportunity
Notice ID
70FBTX26I00000001
Related Notice
Department/Ind. Agency
HOMELAND SECURITY, DEPARTMENT OF
Sub-tier
FEDERAL EMERGENCY MANAGEMENT AGENCY
Office
REGION 9: EMERGENCY PREPAREDNESS AN
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General Information
  • Contract Opportunity Type: Sources Sought (Original)
  • Original Published Date: Jan 06, 2026 10:49 pm EST
  • Original Response Date: Jan 28, 2026 03:00 pm EST
  • Inactive Policy: 15 days after response date
  • Original Inactive Date: Feb 12, 2026
  • Initiative:
    • None
Classification
  • Original Set Aside:
  • Product Service Code: R702 - SUPPORT- MANAGEMENT: DATA COLLECTION
  • NAICS Code:
    • 561422 - Telemarketing Bureaus and Other Contact Centers
  • Place of Performance:
    USA
Description

The Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), Individual Assistance Division’s Service Delivery Branch, requires a fully managed and scalable Contact Center that is responsible for the accurate and efficient routing and processing of fluctuating applicant call volume during periods of surge disaster activity including (but not restricted to) performance of data entry for individuals in direct support of disaster effort.



Interested contractors shall submit their RFI responses electronically to Felicia Castillo, Contracting Officer, and Demetria Carter, Contracting Officer, at demetria.carter@fema.dhs.gov no later than 3:00PM Eastern Time (ET), January 28, 2026. Questions regarding this RFI are due no later than 3:00PM ET January 14, 2026.



Attachment 1 - Performance Work Statement (draft)



Attachment 2 - Request For Information


Attachments/Links
Contact Information
Contracting Office Address
  • N/A SAN FRANCISCO CA 94607
  • SAN FRANCISCO , CA 94107
  • USA
Primary Point of Contact
Secondary Point of Contact
History
  • Jan 06, 2026 10:49 pm ESTSources Sought (Original)

Related Document

Jan 12, 2026[Sources Sought (Updated)] Outsourced Contact Center - Temporary Surge Support
Jan 17, 2026[Sources Sought (Updated)] Outsourced Contact Center - Temporary Surge Support
Jan 20, 2026[Sources Sought (Updated)] Outsourced Contact Center - Temporary Surge Support
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