Inmate Telephone System & Services - Jail (Addendum 1)

Request for Qualifications with Cost Proposals

ADDENDUM #1

RFQ/P #46-009

April 30, 2025

For the provision of

INMATE TELEPHONE SYSTEM & SERVICES - JAIL

Hall County, Georgia, (herein “County” or “Owner”) a municipal entity of the State of Georgia, Public Works and Utilities Department, located at 2875 Browns Bridge Road, Gainesville, GA 30504, hereby gives this Addendum #1 on the project known as Inmate Telephone System & Services for the Hall County Jail (herein “Services”) located at 1700 Barber Road, Gainesville, GA 30507.

The following questions were submitted by various vendors.  The answers are provided in bold lettering.

May we have a copy of your current menu with pricing?  Attached

What were annual gross commissary sales for 2024?   Attached

What are your annual commissary sales excluding postage, phone time, care packages and sales tax?  #2 does not include phone or care package.

What is your current commissary commission rate?   20%

May we have copies of the last three months’ commissary sales invoices?  Attached

May we have a product sales report for one (1) month? We do not have access to this side of commissary reports

What were gross sales made via the Care Package (Secure Pak) website in 2024?  $96,777.22  (Total sales)

What is the current commission rate on care package (Secure Pak) website sales?  20%

May we have copies of the last three months’ care pack sales invoices?  Attached

How many vending machines are required?  24

What were gross sales made via the vending machines in 2024?  $519,250.50

What are sales made via the vending machine YTD?  $134,030.42 (Jan-Mar 2025)

What is the commission on vending sales?   20%

Can you please provide a vending menu with pricing? Attached

May we have copies of the last three months of vending sales invoices?  Attached

What are the weekly spending limits for commissary, web and vending?  Commissary $120.00 ($60 food / $60 non-food).  One SecurePak per week. $30 in a 24 hour period for vending.

What is the current commissary delivery schedule at the jail?  Commissary and SecurePaks are delivered on Wednesday afternoon.

How do inmates currently place commissary orders?  Kiosks.

Please provide a list of all equipment (computers, printers, kiosks, inmate vending machines, servers, etc.) provided by the current commissary vendor.  Inmate Arm bands, internet for their software, vending machines, kiosk, see scope of work.

What is the average number of commissary orders placed per week?   Approximately 200 per week.

Does the current vendor provide your indigent kits? If yes what products (please include size) are in the indigent kit?  No

What is the cost of the indigent kit? N/A indigent kits are not provided by Commissary provider. $1.65 is cost by contracted supplier.

Does the current vendor empty the booking kiosk and the lobby kiosk?  Lobby Kiosks only.

Regarding vendor labor on-site:

1. How many employees (or officers) does the vendor employ?  17 total that work on a rotating basis.
2. What is their current rate of pay? $160 per person per week for vending(must vend 2x per week). 6 people at $160 per week for commissary delivery.
3. How many hours per week do they work? 4 hours
4. What days a week do they deliver commissary? Commissary is delivered on Wednesdays; vending machines are filled on Tuesday and Thursdays.

Does the current vendor utilize any inmate workers? The current vendor does not utilize any inmate workers.

May we have a copy of your current commissary agreement? Attached

Please provide commissary sales history for the last 6 to 12 months, including online sales and vending sales, if applicable. Attached 2024 sales

What is your current commissary commission rate(s) for fulfillment, vending, and online products?  20%

How many vending machines do you want for your facility? 24

Do you know where you want these machines placed within your facility? Yes

Please provide your current commissary menu and pricing Attached

Can the county provide the current ITS call rates, video visitation rates, email rates, tablet rates, video messaging rates etc.? Available in contract

Please outline the fees that are being charged to end-users: Available in contract

1. Bill Statement Fee,
2. Prepaid Account Funding Fee via Web,
3. Prepaid Account Funding Fee via IVR,
4. Prepaid Account Funding Fee via Live Operator,
5. Fees for Instant Pay Calls

Section 3. Inmate Commissary and Vending Services, C. i states “Contractor Shall offer transcription and/or translation of calls, as an option.” This requirement appears to apply to inmate telephone service but is located in the Commissary and Vending section. Will the County please confirm that this requirement is for inmate telephone calls? Inmate Telephones

Section 4. Inmate Mail System, 3 states “ To ensure the best level of support, Contractor must be the prime contractor of the DPMS proposed. DPMS provided by a subcontractor, third party or affiliate will not be accepted.” We are concerned that that aspect of RFP requirement is specific to a single vendor's solution and, as the requirements are written, cannot be met by any other solution provider without custom development. We are concerned that the requirement as written does not provide a level playing field and gives one vendor an advantage in advance of the evaluation. To establish a level playing field would the County be open to receiving bids that accomplish the required functionality and include the use of a subcontractor? Specifically in this case, a subcontractor could be used to provide a solution where the receipt and scanning of the mail is the part of solution where a third party is utilized, but the storage, tracking, investigative and inmate delivery via the tablet and tablet application is developed and managed by the prime contractor. Some vendors have chosen to partner with a third party to ensure that customers receive the best possible solution in that both the prime contractor and vendor are performing the functions that are within their core expertise and in the best interest of the customer. Would the County consider this a compliant response? We don’t see where this would cause an issue.

Section J Hardware, as Described Herein, 8, Attorney Visitation phones states, “6 sets of 8 phones (on inmate side, one public side).” Are these phones currently installed? If so, are they currently recorded by the inmate telephone system? Yes, currently installed by current contractor and are recorded with the exception of 12 designated private phones.

Will the County provide 6-12 months of call data/minutes of use (MOU)? Commission statements are the best source for this information. This will allow us the ability to place a value on this solicitation, therefore identifying all services that we can provide to the County with our offer. We do not need to see the commission amount returned to the County just the data within each monthly report. See Hall Co. Commissions 2024

Can the County provide a complete breakdown on the housing locations for the main facility, and the work release and house arrest and hardware per housing unit at each facility to include bed count, phones, commissary kiosk and visitation kiosks? See attached “Hardware List by Pod”

In the Bidder Response Section of the RFP it states, “Technical Qualifications Each bidder must provide three (3) hard paper copies, with one (1) marked “Original” and two (2) marked “Copy” of their Technical Qualifications response. Submit all three (3) hard paper copies in a sealed envelope(s) separate from the Cost Proposal. Cost Proposal Bidders are to also submit three (3) hard paper copies with one (1) marked “Original” and three (3) marked “Copy” of their Exhibit C – Mandatory Cost Proposal. However, in Section 6.0 Submission of Proposals, 6.1 the requirement states “The County requests that Bidders submit proposals addressing all items listed below. Failure to include any of these mandatory documents may result in disqualification. All responses must be in writing. Bidders should submit one (1) copy of marked “Original” and Three (3) marked “Copy” and all documents loaded onto one (1) USB flash drive in MS Word, Excel and PDF formats depending on the document with the technical response and cost proposal separated into two different file folders on the USB flash Drive. Will the County please confirm that the technical and cost proposal submitted should be an original and 3 copies of each? Yes, that is correct.

Section 8.0 Selection Process, 8.5 states “Respondents are encouraged to submit clear and concise responses and excessive length, or extraneous information is discouraged. In an effort to ensure our ability to evaluate and choose a successful Firm, respondents are encouraged to organize their proposal as follows: Section 1 – Cover Letter and Executive Summary Section 2 – Answer all Mandatory Scored Questions Section 3 – Cost Proposals Submitted in a separate sealed envelope.” Does the County want responses to Section 4.0 Scope of Work? If so, where should this information be placed in the response? In the technical response envelope.

Will the County accept additional sections to accommodate attachments and signed addenda? For example, would the County accept a proposal that is assembled as follows: Yes, that will be fine as long as all required questions are answered and required documents are signed.

| Table of Contents

1.         | Cover Letter & Executive Summary

2.         | Mandatory Scored Questions

3.         | Cost Proposal

4.         | Mandatory Exhibits

5.         | Attachments

Is it acceptable for vendors to provide material deemed confidential in a separate envelope marked confidential with our response? Should this information be provided as a separate file in the USB drive? There is no confidentiality when doing business with the government.   Everything is subject to open records request.

Exhibit G, Mandatory Scored Questions, line item number 20 states “provide a detailed description of how the firm proposes to approach this project. Include IT system to be used, the requirements for the system, implementation and service / support from the customer service department.” Can you confirm vendors can provide a timeline based on business days as this is the industry standard? Yes

On page 9, Evaluation criteria will include, but are not limited to a)Number of Years in Business – The length of time the firm has been operating and its experience in the industry. b. Firm’s Organization & Management Structure – Overview of company leadership, key personnel, and internal management approach. c. Firm’s Facilities & Equipment – Description of physical resources, technology, and infrastructure available to support service delivery. d. Experience with Similar Contracts – Demonstrated experience in providing inmate communication and/or commissary services to similar entities. e. References – Testimonials or contact information for past and current clients who can verify the firm’s reliability and performance. f. Current Contracts of Similar Scope – Details of ongoing contracts comparable to the County’s requirements. g. Professional Staff Availability – The number of dedicated professionals assigned to support this contract. h. Standby or Temporary Staff for Emergencies – Availability of backup personnel to address unforeseen needs or service interruptions during the contract term. Where should these items be included in our response to the County? In the technical response envelope.

Can we provide multiple offers by duplicating Exhibit C, Cost Proposal form? No, only one bid per company is allowed.

Exhibit G, Mandatory Scored Questions, line item number 5 states “This RFQ/P has a total potential of 1,000 points for a perfect score. The bidder with the closest score to 1,000 will be the apparent contract award winner. Of the 1,000 points, we use an 80/20 score ratio, with 80% (800) available points for your technical qualifications response, and 20% (200) available points for your cost proposal response. Bidders must respond to all questions below or receive a 0% score. Each question is weighted and scored for completeness, technical abilities and qualifications. Provide enough detail to answer the questions. Apparent winner(s) may be invited to interview, perform demonstrations, or asked to enter into further negotiations. Answer in the cells provided or use additional pages and attach as needed.”

On Page 9 Evaluation criteria will include but are not limited to a)Number of Years in Business – The length of time the firm has been operating and its experience in the industry. b. Firm’s Organization & Management Structure – Overview of company leadership, key personnel, and internal management approach. c. Firm’s Facilities & Equipment – Description of physical resources, technology, and infrastructure available to support service delivery. d. Experience with Similar Contracts – Demonstrated experience in providing inmate communication and/or commissary services to similar entities. e. References – Testimonials or contact information for past and current clients who can verify the firm’s reliability and performance. f. Current Contracts of Similar Scope – Details of ongoing contracts comparable to the County’s requirements. g. Professional Staff Availability – The number of dedicated professionals assigned to support this contract. h. Standby or Temporary Staff for Emergencies – Availability of backup personnel to address unforeseen needs or service interruptions during the contract term.

How will the County evaluate the items outlined on page number 9 a-h if each question in Exhibit G, Mandatory Scored Questions is required and weighted at 80%? The 80% weighted answers are only from the answers provided in Exhibit G.

Does the County expect vendors to provide the law library license or does the County just need access to the law library? Vendor to provide Law Library

Can the County provide the distance between the main facility and work release and the house arrest location? Work Release and the Main facility are located at the same location. Offenders assigned to House Arrest are not on site but report to the facility.

We respectfully request that County, extend the bid submission date by two weeks from the date when final Addenda and Questions/Answers to Proposer questions are provided. This would allow vendors to have an adequate opportunity to review answers to questions that are currently only known to the incumbent provider. The current schedule accepts questions until April 24, 2025, which is only (7) seven business day(s) prior to when vendors will need to ship their proposals. The bid opening will remain on May 8, 2025, at 2:00 pm EST.

How many TTY/TDD telephones are required? 1 in admission

Can County, provide a firm date on when all answers will be provided to vendor questions and a firm date on when a final addendum would be released? As all addenda must be signed, this will allow vendors to plan for document execution in time for shipping. This addendum will be issued by May 1, 2025.

Where are the IPRO telephones located? All phones are located in the pods, admissions and a rolling cart for medical.

Section 5, Inmate Banking Software, letter I, Recoverable Transactions and Inmate Debts, sub bullet #4 states “Collection at Time of Reinstatement – Remaining uncollected recoverable amounts may be collected during reinstatement should the inmate return to the facility at a future date o”. Will the County please provide the complete requirement for this bullet point? If an inmate owes money (like for damage, fees, or other charges) and hasn't paid it all before leaving the facility (for example, if they are released), the unpaid portion is still considered collectible.
If that same person comes back to the facility later (like if they are re-incarcerated), the facility can try to collect the remaining unpaid amount at that time. So basically: just because the inmate leaves doesn't mean the debt is erased—if they come back, the facility can pick up where they left off in collecting what’s owed.

Can the County confirm whether there is existing Cat5 or Cat6 fiber for video visitation available to the new provider? Cat 5

Section 6.4 provides the following list of items to include with our response:

Exhibit A –Bid Response Sheet (Signed)

Exhibit B – Contract for Services (Signed) Exhibit D –Completed W-9 Form (Signed) Exhibit E -

E-Verify Affidavit (Signed) Exhibit F –Ethics Affidavit (Signed)

Exhibit G –Scored Questions Any Addenda (Signed)

Copy of your Business License Certificate of Insurance

Copy of Professional Licenses or Certifications

Will the County accept a Sample Insurance Certificate with the understanding that the selected vendor will provide an insurance certificate upon notification of award? Yes

Will the County allow vendors to conduct a facility walkthrough prior to RFQ/P submissions? Yes, please contact 1 ^st Jeff Ashley for scheduling

RFQ/P documents state “Indigent Tablets will be at least 10 % of Average Daily Population (650)”. Can the County clarify what is requested to be available on an indigent tablet? Books, education, religious, apps to occupy idle minds, legal resources

How many tablets does the County currently have at the facility? 748 on site, 84 additional in transit for repair.

Who is the County’s current Inmate Telephone Provider? Securus

Is the County still receiving a commission on inmate telephone and/or video visitation services? If so, what are those commission rate(s)? We are no longer receiving commission

Can the County clarify what is meant by “Officer Tablets for inventory and behavior modifications (14) unless web-based”. Tablets used by facility staff to control inmate tablets, such as turning off a tablet while in use. If web based behavior modifications are available, the tablets are not needed.

What is the County’s current commission rate for commissary? 20%

How many vending machines does the County wish to have installed and is there existing infrastructure for the machines? 30, infrastructure in place for 24.

Does the facility have a loading dock? Yes

Can the County provide a breakdown of dorm locations and number of inmates in each dorm location? Attached

Can the County provide previous 12 months commissionable commissary sales? Attached

Can the County provide previous 12 months inmate phone sales data? Attached

Can the County provide the current commissary menu? Attached

Who currently distributes commissary to the inmates? Jail staff, employed by contractor

How many full-time employees does the current commissary vendor provide the County? 17 total employees

How many part-time employees does the current commissary vendor provide the County? ?  17 total that work on a rotating basis

When does the County expect to award the contract? It depends on how  long the evaluations will take to complete.  June 6, 2025, is the latest we can put this before the Board of Commissioners for their approval and to have the new contract in place by July 1, 2025.

How long after contract award does the County wish to have the new system installed? Everything needs to be in place and ready by July 1, 2025.

Would Hall County please provide a copy of the revenue and commission reports for all revenue generating services (phones, video visitation, e-messaging, etc.), covering the last 6-month period? Attached

Would Hall County please provide us with a copy of the current inmate communications agreement, along with any amendments available? Attached

Would Hall County please provide the current rates for all revenue generating services currently installed (i.e. phone calling, video visits, e-messaging, streaming services, entertainment, etc.)? In contract

Can you please confirm whether the Male and Female Work Release and House Arrest facilities are two separate locations? Male and Female work release are located at the jail. House Arrest inmates report to jail. No services are needed for this location.

1. If so, what JMS system is used for each facility? Central Square One Solution JMS

We would like to respectfully inquire if Hall County would consider granting a two-week extension to the RFP submission deadline, if possible? The bid opening will remain on May 8, 2025, at 2:00 pm EST.

Please provide the average daily population for the last three months, broken down by month, if possible. 675

Please provide a copy of each agreement/contract and all amendments (if applicable) the County has executed with its incumbent inmate Telephone System (ITS), Video Visitation System (VVS), Tablet, Commissary and Banking/Trust Fund provider(s). Attached

How many inmate multi-function/video visitation kiosks are currently installed? Attached

How many public user video visitation kiosks are currently installed? We do not offer on-site visit

Please provide a breakdown by housing unit of the inmate capacity in each. The inmate capacity for each cell block is necessary for determining network requirements. Attached

Who is the County's current commissary service provider? Keefe

How is commissary ordered today? Kiosk in pods

Who is the County's current inmate banking/trust fund services provider? Keefe

Is the inmate banking/trust account managed through the commissary system or the Jail Management System (JMS) or other system? If other, please specify. Commissary

Please provide the current service and commission rates associated with each of the following inmate services: a). ITS, b). VVS, c). Electronic Messaging (aka Email) and d). Entertainment/Media. NOTE: If any inmate service is not currently utilized by the County or is not relevant to the RFP, please mark the appropriate service item response as "not applicable." Attached

To allow a vendor to present their best possible offer, it is very important to have historical information regarding revenue data for current inmate services. Will the County please provide copies of Service Usage/Revenue/Commission reports for the past three months for the following County services: a). ITS, b). VVS, c). Electronic Messaging (aka Email) and d). Entertainment/Media? NOTE: If any inmate service is not currently utilized by the County or is not relevant to the RFP, please mark the appropriate service item response as "not applicable." Attached

What limits does the County place, if any, on use of the services in this RFP such as maximum number of ITS calls, onsite visits allowed per week (or other interval), remote visits per week, calls per week, minutes per call/visit, etc.? Must comply with Marth Wright-Reed Act

The RFP indicates that the County currently has an inmate tablet rental program in place. Will the County please provide the following details regarding its current inmate tablet rental program:

a.) Who is the current tablet manufacturer/provider? SECURUS

b.) How many tablets does the County have today?   748 tablets at facility with 84 in transit.

c.) Do inmates share the tablets? Inmates are assigned a tablet at the moment

d.) How do they check them out? Inmates request tablets on kiosk and are distributed and collected daily by jail staff.

e.) What services are currently available on the tablets (i.e., education, electronic messaging, entertainment, video visitation, etc.), Tablets offer streaming services, e-messaging, educational, phones and religious material.

f.) How many tablet charging stations are currently installed? 12

g.) What are the costs/fees associated with renting an inmate table? $15 subscription

h.) Will the County please provide monthly revenue/commission reports regarding inmate tablet device rentals for the past three months? Attached

How many officer tablet devices are currently available in the facility? 10

Do you currently have an inmate tablets program? Yes If so:

a.) Who is the current tablet manufacturer/provider? Securus

b.) How many tablets does the County have today? 748 tablets at facility with 84 in transit.

c.) Do inmates share the tablets? Inmates are assigned a tablet at the moment

d.) How do they check them out? e.) Inmates request tablets on kiosk and are distributed and collected daily by jail staff.

e.) What services are currently available on the tablets (i.e., education, electronic messaging, entertainment, video visitation, etc.) and f.) Tablets offer streaming services, e-messaging, educational, phones and religious material. How many tablet charging stations are currently installed? 12

6.0 SUBMISSION OF PROPOSALS, #6.4, (pg 26) lists the exhibits and other documentation to be included in the Technical Qualifications packet and the Cost Proposal packet. 8.0 SELECTION PROCESS, #8.5, (pg 27) provides the following suggested organization for the proposal: ? Section 1 – Cover Letter and Executive Summary, ? Section 2 – Answer all Mandatory Scored Questions (Exhibit G), ? Section 3 – Cost Proposals Submitted in a separate sealed envelope. Please confirm the following to clarify the preferred proposal organization:

a). • “Section 1 – Cover Letter and Executive Summary” AND  “Section 2 – Answer all Mandatory Scored Questions” should both be included in the Technical Qualifications packet.; Yes

b). The required exhibits and documentation that are to be included in the Technical Qualifications packet (in addition to Exhibit G) can be included in “Section 2,” as outlined in #8.5; Yes

c). Please confirm if you require individual responses to the requirements on pages 10-22. These are not included in 6.0 SUBMISSION OF PROPOSALS or 8.0 SELECTION PROCESS. Yes

After the first round of questions is answered, will the County accept additional questions if clarification is needed for any of the County’s responses? No

Regarding the required four (4) hour guaranteed service response time, 24/7/365 for Vending Machines:

• Can you confirm whether the current vendor consistently meets this response time requirement? Machines have only had any issues that required a technician, the technician arrived next day. The machines are usually maintained by Hall County Maintenance Staff.
• Does the current vendor employ a dedicated technician or maintain on-site personnel at the jail to fulfill this service commitment? Vendor Supplied for more technical issues that cannot be locally repaired.

Regarding the “Hardware” section:

• The section does not specify vending machines as required hardware. Can you confirm the number of vending machines, if any, that are expected to be installed at the facility? See attached
• Additionally, would Hall County be open to considering a commissary solution that does not rely on traditional vending machines, but instead utilizes alternative on-site sales methods (snack packs, pre-order, and delivery systems), especially if it offers a higher commission rate than the current vending machine program? The preferred on-site sales method is vending machines, but the Jail would be open to seeing proposals that could offer alternative on-site sales methods.

Regarding the stated inventory of “up to 1:1” for inmate tablets:

• Would Hall County consider an alternative ratio, such as 2:1 or 3:1 (inmates per tablet), if supported by data demonstrating improved program efficiency, higher utilization, or a better financial return compared to a 1:1 ratio? We would like to remain at a 1:1 ratio.

In order to provide our best possible offer, it is very important to have historical usage data for all revenue streams. This data is necessary to estimate costs as well as potential revenues. The current vendor has access to this information, so distributing the information to other vendors in a timely fashion will ensure a level playing field for all bidders. Please provide as much data as possible from the following table:  Phone rates are regulated by Marth Wright-Reed Act.

See Call Detail Report attached

Please provide several recent revenue or usage reports for the Jail, showing calls, minutes and revenue (or at minimum paid minutes). See Call detail report attached

In order to help us evaluate usage data and recognize additional revenue potential, it is very helpful to have the rates currently being charged to end-users under the current contract. Please provide the following information: Phone rates are regulated by Martha Wright-Reed Act.

Data Below is from 3/26/2025-04/25/2025-See attached call detail report

Please provide a copy of all current contracts and amendments pertaining to all services under this RFP. See attached

Please provide details about any commission, cost reimbursement, technology grants, signing bonuses, or any other compensation the County receive from the current vendor. Commissions are no longer permitted, per the Martha Wright-Reed Act.

Are you being invoiced for any services provided by the current vendor. Yes

Will the County allow for a proposal to present multiple pricing options for the County’s consideration? No

Please provide a breakdown by housing unit of the inmate capacity in each. The inmate capacity for each cell block is necessary for determining network requirements and charging stations needed to support the tablets. Hardware list by Pod-Attached

Please provide a breakdown of the inmate population, in percentages or actual numbers, by local, DOC, or other agency. Total count on 4/25/25 is 664, 566M, 98F

In order to ensure a level playing field for all bidders, please confirm that the successful vendor must provide new equipment. Also, please verify that this applies to both new potential bidders and the incumbent provider. Depends upon award. If current phone provider were to be awarded bid, there would be no need to install new equipment, if current commissary provider were to be awarded, the infrastructure could remain.

Please provide the schedule in which the inmates have access to the inmate phones. Inmates are allowed to use the phone from 0700-2300, times may vary due to institutional needs.

What limits does the County place, if any, on use of the services in this RFP –maximum number of onsite visits allowed per week (or other interval), remote visits per week, calls per week, minutes per call/visit, etc.? 15 minutes per call, 30 minutes per visitation.

The Inmate Tablet System section on page 11 requires a “Tablet Subscription program with optional premium content.” Would the County consider alternate tablet models to meet the County’s tablet needs? For example, with a per-minute pricing structure, inmates only pay a low rate for the minutes they use, resulting in better value to inmates. Yes

Section J.2 on RFP p. 21 states that there are 46 inmate video visitation kiosks, but there are no public kiosks listed. How many video visitation kiosks do you have for public users to support onsite visitations? Onsite visitation is not offered.

Mail scanning is a required service listed under #4.3 on page 13. What is the average number of inmate mail pieces received daily? Of these, what percentage are legal mail? Legal mail is still presented physically to the facility and to the inmates.

Section 7 on RFP p. 19 states that the County would like to have law library access through the tablets and kiosks. Do you have a subscription to a law library service today, or is the vendor expected to provide the law library subscription? Vendor to provide.

On page 25, #B.1 requires a “complete, signed copy of the Request for Proposals.” In lieu of returning a signed copy of the entire RFP, will it be acceptable to return signed copies of just the forms and addenda that require signature, along with direct responses to the RFP sections that require information? Yes

What is the anticipated start date for this contract? July 1, 2025

Can the County consider an initial contract term longer than one year? The contracted services require a large upfront capital investment and installation effort. Guaranteeing an initial term of three to five years will ensure that vendors can amortize their investment over a longer period, resulting in substantially more attractive financial terms for the County. In the unlikely event of a vendor’s poor performance, the County would always have the option to cancel the contract early under its Termination for Default contract section. This is for an initial one (1) year term, followed by four (4) additional renewal options.

After the first round of questions is answered, will the County accept additional questions if clarification is needed for any of the County’s responses? No