06926Y0407-Subscription to 1 Atlassian Confluence Standard License for 2-Years - AR227630/SO7672R

This solicitation is being made pursuant to the M/WBE Noncompetitive Small Purchase Method, Section 3-08 of the New York City Procurement Policy (PBB) Rules, this procurement is exclusively for the City Certified Minority and Woman Owned Business (M/WBEs).

The Department of Social Services (DSS)/New York City Human Resources Administration (HRA) is a governmental agency dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as cash assistance, food assistance, public health insurance, emergency rental assistance, and other aid and services. As the largest local social services agency in the country, HRA helps over 3 million New Yorkers annually through the administration of more than 12 major public assistance programs, with more than 14,000 employees and an operating budget of $9.7 billion.

DSS/ITS is prcocuring a Confluence Standard (Cloud Annual) 300 Users, off-the-shelf subscription license.

The Mayor's Public Engagement Unit requires a Knowledge Base tool, that will be used to support the various programmatic teams, which consist of GetCovered NYC, Home Support Unit, Tenant Helpline, Tenant Support Unit, IGA & Policy and Rent Freeze. The tool would greatly assist these teams having an organized repository of information that supports quick access to key knowledge, streamlines communication, and enhances productivity across PEU.

Improved Efficiency and Productivity:
A centralized Knowledge Base would significantly reduce the time our programmatic teams are spent searching for information, especially when they are on the phone with New Yorkers that require pertinent information. This enables faster decision-making, problem-solving, and task completion, ultimately increasing overall efficiency.

Consistent and Accurate Information:
By providing a single source of truth, a Knowledge Base ensures consistency in the information being shared across the teams and with New Yorkers. This would most certainly minimize any errors, miscommunication, and duplicated efforts.

Scalability and Self-Service:
A Knowledge Base would support organizational growth by allowing information to be reused and scaled across the various PEU teams. In addition, it enables self-service for each programmatic PEU team which would greatly reduce the workload on support staff.

Onboarding and Training Support:
New employees can ramp up faster by accessing proper structured documentation, FAQs, as well as best practices. This reduces training time spent and reliance on experienced staff for repetitive guidance.

Institutional Knowledge Retention:
As employees leave or transition roles, a Knowledge Base preserves their institutional knowledge which includes their insights, procedures, and expertise. This prevents knowledge from being lost and ensures continuity as well as consistency in operations and the workflow of PEU.

Data-Driven Insights:
Modern Knowledge Bases often include metrics and analytics that reveal what users are searching for, what is working well, and where the gaps exist. This assists with refined content and informs strategic decisions.

The bid closes on March 5, 2026 3:00 PM. Please submit your proposals by both acknowledging the receipt of the RFx in the Acknowledgement tab and completing your response in the Manage Responses tab. Vendor resources and materials can be found at the link below under the Finding and Responding to RFx heading. If you need additional assistance with PASSPort, please contact the MOCS Service Desk .
Link: https://www.nyc.gov/site/mocs/passport/getting-started-with-passport.page