P-25-012 Mobility on Demand & Paratransit Software Platform

The JTA (Jacksonville Transportation Authority) wishes to improve upon the inherent operational inefficiencies of an on-demand service by commingling paratransit and micro-transit using a single, expanded fleet of vehicles. The JTA is seeking a qualified vendor to provide a comprehensive software solution to meet this need. The platform should have the ability for intake and eligibility, scheduling, dispatching, mobile applications and integration to the JTA's current front-end solution to satisfy both internal and external JTA stakeholders.

The JTA is looking for a modern, scalable, creative, and highly functional software solution with the capacity of reserving trips, dispatching trips, managing passenger eligibility and optimizing trips for improved efficiency and customer satisfaction. While previous industry software has been specialized to one type of transportation, the JTA requires a software that can comingle various types of trips, passengers, fare types and services.