IVR Configuration Review and Improvement Services
| Location: | Pennsylvania |
|---|---|
| Posted: | Sep 9, 2025 |
| Due: | Sep 29, 2025 |
| Agency: | Philadelphia Gas Works (PGW) |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | 35743 |
| Publication URL: | To access bid details, please log in. |
9/9/2025 4:00 PM
9/15/2025 2:00 PM
9/29/2025 12:00 AM
LI.DENG@PGWORKS.COM;
PROCUREMENT@PGWORKS.COM
800 W. Montgomery Ave - Attn: Accounting,
Philadelphia , Philadelphia PA 19122 US
5000 Summerdale Avenue,
Philadelphia, PA 19124 US
Notice is hereby given that Philadelphia Gas Works (“PGW”) will receive sealed proposals on or before September 29, 2:00 p.m. Eastern Time, via pgw.procureware.com, for a vendor to provide IVR configuration review and improvement services.
This document outlines PGW’s objectives, describes the general characteristics of the services to be provided, and (without being exhaustive) outlines the principal obligations of PGW and the selected Proposer.
Questions concerning this Request for Proposals shall be directed in writing to PGW via pgw.procureware.com. Proposers may not contact PGW personnel regarding this RFP other than through pgw.procureware.com.
1.1 Schedule of Events
The projectedschedule of events for this Request for Proposals is as follows:
Issue Date of the RFP .................................................................. September 9, 2025
Questions and requests for clarification or information
must be received, via pgw.procureware.com, by 2 p.m.
..............
September 15, 2025
Mandatory Telephone Conference, 11:00 a.m. ............................ September 18, 2025
days before Proposal Submission Due Date
Proposal Submission Due Date - Proposal
must be received, via pgw.procureware.com
as required by Section 3.1.2,
by 2:00 p.m. .................................................................................. September 29, 2025
Contract Start Date ....................................................................... As soon as possible after
the proposer selection and
contract negotiation
The Mandatory Telephone Conference is scheduled for 11:00 a.m. on September 18, 2025, to answer questions and requests for clarification. Proposers should dial as follows:
Call In Number: +1 267-857-3813, Conference ID: 120 564 623#
These dates are estimates only and PGW reserves the right to alter this schedule as it deems necessary or appropriate.
9/15/2025 2:00 PM
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