Network Evolution, Security Integration and Managed Services

1. Official Languages

The Proponent must provide fluent written and verbal support for the MSP solution in both official Canadian languages (English and French), according to the language of choice of VIA’s requester.


Proponent must have an established and functioning NOC at one or more facilities in Canada that it owns or leases for monitoring and assessing services for active clients 24 X 7 X 365.

1. Proponent Response to RFP

The Proponent’s response to RFP #202501007 must be attached to the Contract / Managed Services Agreement.

1. Security Professional Services

Operate a credible Professional services practice that includes security operations strategy & planning.


Proponent must provide responses in the Vendor Assessment document.

1. Ownership of Goods

Any products, licenses, software, accessories and any other material needed to be purchased must solely belong to VIA exclusively.
Service plans, subscriptions, portal services and any other services must but be issued or registered under the name of VIA Rail Canada Inc.

1. Service Management and Ticketing

Proponent must use (or integrate with) VIA’s IT service management and ticketing solution (ServiceNow) for incident management and response activities, before end of transition period of Phase 1.

The estimated contract period will be 60 month(s).

• Canada-European Union Comprehensive Economic and Trade Agreement (CETA)