Information Technology Service Management (ITSM)

Location: Michigan
Posted: Oct 22, 2024
Due: Nov 22, 2024
Agency: City of Detroit
Type of Government: State & Local
Category:
  • D - Automatic Data Processing and Telecommunication Services
  • J - Maintenance, Repair, and Rebuilding of Equipment
Solicitation No: 184942
Publication URL: To access bid details, please log in.
Title Information Technology Service Management (ITSM)
Negotiation Type REQUEST FOR PROPOSAL
Status Active
Buyer Richard Gold
Email richard.gold@detroitmi.gov
Synopsis Information Technology Service Management (ITSM) solution that will be deployed by the Department of Innovation and Technology (DoIT) with the intent of instilling process standardization and uniformity of IT Service delivery and operations.

Attachments
.RFP FINAL -- IT Service Managment 184942.docx (150.47 KB)
Attachment A - Introduction and Solution Approach 184942.docx (51.25 KB)
Attachment B - Respondent Questionnaire 184942.docx (59.06 KB)
Attachment C - Pricing Proposal 184942.docx (50.61 KB)
Attachment D- Technology Contract Template.docx (107.12 KB)
Open Date 10/22/24 2:18 PM
Close Date 11/22/24 1:00 PM
Posting Date 10/22/24
Conference Type Pre-Bid Conference
Participation Type Mandatory
Address Teams - See cover page for details
Conference Date (EST) 11/1/24 9:00 PM
Deadline for Questions (EST) (No Questions entertained past the deadline) 11/14/24 1:59 PM
Additional Notes
Pre-bid Walk Through
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