Information Technology Service Management (ITSM)
| Location: |
Michigan |
| Posted: |
Oct 22, 2024 |
| Due: |
Nov 22, 2024 |
| Agency: |
City of Detroit |
| Type of Government: |
State & Local |
| Category: |
- D - Automatic Data Processing and Telecommunication Services
- J - Maintenance, Repair, and Rebuilding of Equipment
|
| Solicitation No: |
184942 |
| Publication URL: |
To access bid details, please log in. |
|
|
|
|
Title
|
Information Technology Service Management (ITSM)
|
|
Negotiation Type
|
REQUEST FOR PROPOSAL
|
|
Status
|
Active
|
|
Buyer
|
Richard Gold
|
|
Email
|
richard.gold@detroitmi.gov
|
|
Synopsis
|
Information Technology Service Management (ITSM) solution that will be deployed by the Department of Innovation and Technology (DoIT) with the intent of instilling process standardization and uniformity of IT Service delivery and operations.
|
|
Attachments
|
|
|
.RFP FINAL -- IT Service Managment 184942.docx
(150.47 KB)
|
|
|
|
Attachment A - Introduction and Solution Approach 184942.docx
(51.25 KB)
|
|
|
|
Attachment B - Respondent Questionnaire 184942.docx
(59.06 KB)
|
|
|
|
Attachment C - Pricing Proposal 184942.docx
(50.61 KB)
|
|
|
|
Attachment D- Technology Contract Template.docx
(107.12 KB)
|
|
|
|
|
|
|
Open Date
|
10/22/24 2:18 PM
|
|
Close Date
|
11/22/24 1:00 PM
|
|
Posting Date
|
10/22/24
|
|
|
|
|
Conference Type
|
Pre-Bid Conference
|
|
Participation Type
|
Mandatory
|
|
Address
|
Teams - See cover page for details
|
|
Conference Date (EST)
|
11/1/24 9:00 PM
|
|
|
|
|
Deadline for Questions (EST) (No Questions entertained past the deadline)
|
11/14/24 1:59 PM
|
|
Additional Notes
|
|
|
Pre-bid Walk Through
|
|
Daily notification on new contract opportunities
With GovernmentContracts, you can:
- Find more opportunities and win more business
- Receive daily alerts for all new bid opportunities
- Get contract opportunities matched to your business
ONE WEEK FREE TRIAL
See also
...will replace its current IT Service Management (ITSM) system (Cireson/SCSM) with a modern ...
City of Ann Arbor
Bid Due: 7/29/2026
* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.