FC-193-26-RFP - Client Services (aka) Service Desk/Client Services

Location:	Maryland
Posted:	Aug 5, 2026
Due:	Aug 18, 2026
Agency:	State Government of Maryland
Type of Government:	State & Local
Category:	70 - General Purpose Information Technology Equipment (including software). D - Automatic Data Processing and Telecommunication Services Q - Medical Services R - Professional, Administrative and Management Support Services
Solicitation No:	BPM055927
Publication URL:	To access bid details, please log in.

ID:	BPM055927
Title:	FC-193-26-RFP - Client Services (aka) Service Desk/Client Services
Status:	Open
Due / Close Date:	8/18/2026
Publish Date:	8/5/2026 1:59:49 PM
Main Category:	System management software
Solicitation Type:	RFP: Double Envelope Proposal
Issuing Agency:	DoIT - Dept Of Information Technology - Administration

Solicitation Summary

Title

BPM055927

Alternate ID

Functional Area #

Round #

Status

Open

Due / Close Date (EST)

Aug 18 2026 12:00PM

Solicitation Type

RFP: Double Envelope Proposal

Main Category

System management software

Issuing Agency

DoIT - Dept Of Information Technology - Administration

Procurement Officer / Buyer

Keisha CLARKE

keisha.clarke@maryland.gov

Solicitation Summary

FC-193-26-RFP - Client Services (aka) Service Desk/Client Services

Additional Instructions

Project Cost Class

Pre-Bid Conference Information

Pre-Bid Conference Date (EST)	Pre-Bid Conference Details

Small Business Reserve Designation

Procurement Program Participation Goals

VSBE Participation (%)

2.0

MBE Participation (%)

20.00

African American MBE Participation (%)

Asian American MBE Participation (%)

Hispanic American MBE Participation (%)

Women-Owned MBE Participation (%)

DBE Participation (%)

SBE Participation (%)

Socio Economic Participation Criteria

Procurement Officer / Buyer Keisha CLARKE
Alternate Link

Attachments

Selected

Title	Type	Att.	Last Modified on UTC-4	Creation Date UTC-4	Validity End Date
Q&A - Client Services	Specification Document (Approved)	Q&A-CLIENT SERVICES .pdf	8/5/2026 1:45:28 PM	8/5/2026 1:45:28 PM
Financial Attachment B	Attachments & Appendixes (Approved)	Final(REVISED)-Attachment B - DoIT Client Services RFP Pricing Sheet final (2).xlsx	8/5/2026 1:34:42 PM	8/5/2026 1:34:42 PM
Amendment 3- RFP	Amendment (Approved)	Procurement Amendment 3-FC-193-26-RFP - Client Services -aka- Service Desk-Client Services.pdf	8/5/2026 1:32:44 PM	8/5/2026 1:32:21 PM
Amendment 2- Proposal Due Date Extension	Amendment (Approved)	Procurement Amendment 2 -FC-193-26-RFP - Client Services -aka- Service Desk-Client Services.pdf		7/21/2026 3:48:40 PM
Amendment- Proposal Due Date Extension	Amendment (Approved)	Procurement Amendment-FC-193-26-RFP - Client Services -aka- Service Desk-Client Services.pdf		7/7/2026 6:11:36 PM
Pre-Proposal Conference Attendee List	Attachments & Appendixes (Approved)	Pre-Proposal Conference Attendee List-Client Services (aka) Service Desk-Client Services.pdf		6/8/2026 2:34:44 PM
Pre-Proposal Conference Summary	Attachments & Appendixes (Approved)	PRE-PROPOSAL CONFERENCE SUMMARY.pdf		6/8/2026 2:31:37 PM
Financial Attachment B	Specification Document (Approved)	Final-Attachment B - DoIT Client Services RFP Pricing Sheet final.xlsx		6/1/2026 1:07:27 PM
RFP-DOIT CLIENT SERVICES	Technical Documents (Approved)	RFP- DoIT Client Services RFP-FINAL.pdf		6/1/2026 1:04:12 PM

9 Record(s)

See also