Maintenance/Service Agreement for NovoCyte Quanteon
| Location: | Maryland |
|---|---|
| Posted: | Aug 20, 2025 |
| Due: | Aug 29, 2025 |
| Agency: | HEALTH AND HUMAN SERVICES, DEPARTMENT OF |
| Type of Government: | Federal |
| Category: |
|
| Solicitation No: | 25-003844 |
| Publication URL: | To access bid details, please log in. |
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- Contract Opportunity Type: Combined Synopsis/Solicitation (Original)
- Original Published Date: Aug 20, 2025 08:16 am EDT
- Original Date Offers Due: Aug 29, 2025 10:30 am EDT
- Inactive Policy: 15 days after date offers due
- Original Inactive Date: Sep 13, 2025
-
Initiative:
- None
- Original Set Aside: No Set aside used
- Product Service Code: J066 - MAINT/REPAIR/REBUILD OF EQUIPMENT- INSTRUMENTS AND LABORATORY EQUIPMENT
-
NAICS Code:
- 811210 - Electronic and Precision Equipment Repair and Maintenance
-
Place of Performance:
Rockville , MD 20852USA
Maintenance contract\repair for the following:
Flow Cytometer
Manufacturer: Agilent
Model: NovoCyte Quanteon
Service Plan: CrossLab Silver (or equivalent)
Salient Characteristics:
- Service agreement with a 12-month period of performance
- Minimum of 1 preventative maintenance visit (PM) by certified Agilent service technicians
- Performance verification: During preventative maintenance, the technician should verify and document the system's performance to ensure it meets manufacturer specifications.
- Calibration of all detectors and lasers to ensure accurate and reproducible results
- Provision for on-site repair services by certified Agilent technicians in the event of a system malfunction.
- Priority response time for service calls, ideally within 24-48 hours, to minimize downtime.
- Inclusion of genuine Agilent replacement parts as needed for repairs.
- Access to 24/7 technical support via phone and e-mail for troubleshooting and assistance with operational issues.
- Regular updates/upgrades to software to ensure compatibility with new features and enhancements.
- Detailed service reports for each maintenance and repair visit, including work performed, parts replaced, and system performance verification.
- Parts, labor, and travel included at no additional cost to the Government
Period of Performance: The base period of performance shall be for twelve (12) months from 06/06/2025 - 06/05/2026 or upon award of the contract.
- 9800 Medical Center Drive Bldg. B, Room #303
- Rockville , MD 20850
- USA
- Brian Lind
- brian.lind@nih.gov
- Phone Number 3015498939
- Aug 20, 2025 08:16 am EDTCombined Synopsis/Solicitation (Original)
Related Document
| Sep 16, 2025 | [Combined Synopsis/Solicitation (Updated)] Maintenance/Service Agreement for NovoCyte Quanteon |
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