SOURCES SOUGHT - SBA - Office of Capital Access (OCA), Genesys Cloud CX (SaaS)
| Location: | New York |
|---|---|
| Posted: | Jan 8, 2025 |
| Due: | Jan 15, 2025 |
| Agency: | SMALL BUSINESS ADMINISTRATION |
| Type of Government: | Federal |
| Category: |
|
| Solicitation No: | 5501020EQ07853 |
| Publication URL: | To access bid details, please log in. |
APEX Accelerators are an official government contracting resource for small businesses. Find your local APEX Accelerator (opens in new window) for free government expertise related to contract opportunities.
APEX Accelerators are funded in part through a cooperative agreement with the Department of Defense.
The APEX Accelerators program was formerly known as the Procurement Technical Assistance Program (opens in new window) (PTAP).
- Contract Opportunity Type: Sources Sought (Original)
- Original Published Date: Jan 08, 2025 03:57 pm EST
- Original Response Date: Jan 15, 2025 03:00 pm EST
- Inactive Policy: Manual
- Original Inactive Date: Jan 16, 2025
-
Initiative:
- None
- Original Set Aside: 8(a) Set-Aside (FAR 19.8)
- Product Service Code: DG01 - IT AND TELECOM - NETWORK SUPPORT SERVICES (LABOR)
-
NAICS Code:
-
Place of Performance:
Buffalo , NYUSA
The purpose of this notice is to perform market research to determine if there are 8a Certified small businesses that are capable of providing Genesys Cloud CX and support.
The U.S. Small Business Administration, Office of Disaster Assistance, has a requirement for Licensing, Professional Services and Support on all existing Genesys Cloud CX and support will allow the SBA OCA to maintain the highest level of continuous operation of the Genesys Cloud CX SaaS system. The requirements will include all software, programming, engineering, and support remotely to ensure all telecommunication activities meet the agencies needs and are in accordance with the agency’s specifications. See attached Draft SOW for a description of the requirement.
- SMALL BUSINESS ADMINISTRATION 409 3RD STREET SW
- WASHINGTON , DC 20416
- USA
- Pedro Arritola-Vazquez
- pedro.arritola-vazquez@sba.gov
- Phone Number 3038447993
- Jan 08, 2025 03:57 pm ESTSources Sought (Original)
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DEPT OF DEFENSE
Bid Due: 6/12/2026