On-Call Behavioral Health Outreach Program

Location:	Washington
Posted:	Sep 3, 2026
Due:	Oct 1, 2026
Agency:	Seattle Housing Authority
Type of Government:	State & Local
Category:	Q - Medical Services R - Professional, Administrative and Management Support Services
Solicitation No:	6238
Publication URL:	To access bid details, please log in.

Solicitation #

6238

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VENDOR REGISTRATION FORM

If you plan on submitting a Proposal for this project, please complete this registration

form and e-mail it to Seth Ryan, Sr. Contract Administrator at

seth.ryan@seattlehousing.org so that you can be contacted directly if necessary.

SEATTLE HOUSING AUTHORITY

RFP No: 6238

ON-CALL BEHAVIORAL HEALTH OUTREACH PROGRAM

Name of Firm:

Business Address:

Contact Information:

Name:

Title:

Telephone No.:

E-Mail:

REQUEST FOR PROPOSALS

SOLICITATION NO. 6238

For

ON-CALL BEHAVIORAL HEALTH OUTREACH PROGRAM

TABLE OF CONTENTS

A. INTRODUCTION...................................................................................................... 1

B. SUBMITTAL REQUIREMENTS............................................................................... 7

C. SCOPE OF WORK .................................................................................................. 9

D. INFORMATION TO BE PROVIDED IN YOUR PROPOSAL ................................. 14

E. CONSULTANT EVALUATION CRITERIA ............................................................ 18

F. SELECTION PROCESS ........................................................................................ 19

G. CONTRACT NEGOTIATIONS............................................................................... 19

H. ADMINISTRATIVE INFORMATION ...................................................................... 20

ATTACHMENTS:

A. FORMS:

• Vendor Fact Sheet

• Suspension and Debarment Compliance Certificate

B. INFORMATIONAL EXHIBITS:

• HUD Section 3 Information and Section 3 Forms

RFP Issued On:

Thursday

09/03/2026

(Day)

(Date)

Proposal Due:

12:00pm Thursday 10/01/2026

(Time)

(Day)

(Date)

Seattle Housing Authority

Request for Proposals Solicitation No. 6238

ON-CALL BEHAVIORAL HEALTH OUTREACH PROGRAM

A. INTRODUCTION

1) General:

Seattle Housing Authority (SHA) is seeking WA State licensed behavioral health and

substance use service provider(s) to develop and implement a model that is responsive

to the needs of SHA residents that experience behavioral health issues. The service

provider(s) will perform outreach, engagement and appropriate interventions and referrals

for SHA residents who have untreated or inadequately treated behavioral health and

substance use conditions that contribute to poor health outcomes and make it difficult for

these individuals to maintain housing at SHA. The selected service provider(s) will also

provide rapid response and crisis support to situations in which resident behaviors

suggest that a potential mental health crisis is developing and needs to be addressed.

The Behavioral Health Outreach Program (BHOP) provides culturally-competent

outreach, engagement and behavioral health services to respond to the needs of

residents of Seattle Housing Authority (SHA) buildings who may be at risk of

housing instability due to behavioral health concerns.

SHA houses a diverse population of extremely low-income adults and families

(approximately 10,000 adults & 5,000 children), many of whom may struggle with

behavioral health conditions such as substance use, severe depression and other mood

disorders, and other serious mental illnesses. Around 85% of adult SHA residents are

enrolled in Medicaid or are dually eligible for Medicaid and Medicare services, but some

eligible residents are not successfully engaged in available services and supports.

Purpose of Program and Target Population

Adult residents with behavioral health conditions who are not adequately engaged in

treatment services sometimes have behaviors that are disruptive and/or unsafe to their

housing community. Disruptive behaviors can make it difficult for some residents to

maintain housing at SHA as they negatively impact the quality of life for neighbors. The

purpose of BHOP is to connect SHA residents whose behaviors put them at risk of

housing instability with appropriate behavioral health services and supports to help them

maintain their participation.

The BHOP is a short-term intervention, crisis intervention program that will need to be

coordinated with other on-site service providers who have on-going responsibilities in

working with SHA residents. The BHOP provider will not be working in isolation in SHA

communities. SHA currently contracts with three agencies to provide a range of social

services and resource navigation: Aging & Disability Services (ADS), Full Life Care, and

Neighborhood House. The presence of one or more other providers in an SHA housing

SHA Solicitation No. 6238

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Last Revised 06-27-25

portfolio has led to a collaborative approach to serving our residents, and requires good

multilateral communications and service coordination.

SHA expects that as part of the model, the provider(s) will include Nursing services to

be delivered at a minimum of one day per week to be placed at one of SHA’s building –

Jefferson Terrace.

Residents are referred to BHOP by SHA property staff, Resident Coordinators and other

service providers. Examples of typical behavioral challenges that the successful applicant

may encounter among at risk residents referred to BHOP include:

· Substance use issues and substance use disorders;

· Distress related to mood disorders and unsafe behaviors;

· Psychosocial dysfunction including impaired self-care or poor social integration (e.g.,

excessive noise, repeated requests or complaints, numerous or unauthorized guests,

inadequate control of pets/service animals, verbal/physical conflicts or exploitation,

damaging property); and

· Poor life skills and self-care (e.g., hoarding, poor apartment hygiene, isolation,

smoking violations, self-harm, financial instability).

Target Populations:

Target Population 1 – Pre-Crisis: This target population is residents whose disruptive

behaviors put them at high risk of housing instability and/or need help to avoid escalation

or to prevent a need for crisis interventions as feasible. In addition to standard services,

this population requires rapid-response and , assistance with stabilization.

Target Population 2 – Other Referrals: A secondary but important target population is

other SHA residents who display similar symptoms and needs, but fortunately have not

escalated to pre-crisis levels.

SHA will work with the provider to establish strategies for prioritizing referrals. It is

anticipated that this will evolve and continuous improvement of the program.

When any resident is referred to BHOP the goal is to ensure that their behavioral health

care needs are addressed. BHOP staff will assist referred residents to enroll in available

services and establish or re-establish care with health care providers as needed and to

engage in other services that will increase the likely success in their treatment plan, such

as case management. Some residents may have comorbidities and may best obtain their

behavioral health services through their primary care provider. However, the target

populations for BHOP is often not well connected to their health care providers and may

also not be engaged in behavioral health services.

SHA will work with the BHOP contractor to find the most effective approaches for

identifying and serving the target population.

The BHOP contractor will also collaborate with SHA in developing a long-term financial

sustainability plan that will increase access to health care services for the target

population of residents. The program’s long-term sustainability can be supported by

increasing residents’ enrollment in available Medicaid programs, programs for those

dually eligible for Medicaid and Medicare, and through locally funded behavioral health

services. SHA intends to work closely with the successful applicant over time to plan to

expand BHOP services to serve residents at all SHA properties in a sustainable way.

SHA Solicitation No. 6238

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Last Revised 06-27-25

The Service Provider shall serve SHA buildings and communities within Seattle as

prioritized by SHA. The primary initial focus for outreach & engagement to residents at

risk of behavioral health concerns shall be SHA’s Low-Income Public Housing Hi-rises.

Other communities, may be added, depending on community need and funding

availability.

The focus populations for BHOP services in order of priority are residents of SHA

buildings with the following characteristics:

1.The priority population and focus of work is interventions for residents whose

behaviors have escalated in such a way to suggest serious mental illness may be

present and/or risky substance use or substance use disorders may be present that

requires de-escalation and may require crisis intervention. Their behaviors may create

safety risks to themselves and others but may not receive intervention or transport via

the 911 system, and SHA staff may benefit from support when interacting with CRISIS

systems (e.g. KING COUNTY CRISIS & COMMITMENT or CRISIS CONNECTIONS) or

211 systems and the regional Designated Crisis Responders (CDRs).

2. The secondary priority population and focus of work is brief (3–9-month services)

supporting residents whose behaviors suggest that moderate mental health concerns

and/or substance use are present that require on-going supports and behavioral health

interventions in order to stay safely in public housing. This population frequently needs

assistance to successfully engage with providers in community health centers or

behavioral health systems of care and may need support in re-engaging with providers

at a new, higher, level of care, and/or with additional treatment and psychosocial needs

identified.

Residents at risk of behavioral health concerns may be identified by:

A. Service Provider consultation with SHA property management,

B. Referral to service provider by other SHA contractors, and

C. Independent outreach and engagement efforts by the Service Provider.

The goal for the BHOP is to address the behavioral health needs of the populations

described above in a timely way, improving functioning, increasing housing stability, and

doing this equitably. Ancillary effects of the BHOP project will be decreased associated

building problems and lost occupancy.

The BHOP strategy requires outreach to these populations in order to engage or re-

engage residents in culturally-competent behavioral health services, facilitating

meaningful connections to other needed health care or social services.

Timeline

SHA aims to have a BHOP contract signed by January 15, 2027, with services to begin

no later than February 1, 2027.

Target Properties and Population Description

SHA housing consists of several housing portfolios with distinct demographic

characteristics. SHA intends to work closely with the successful applicant over time to

plan to expand BHOP services to serve residents at all SHA properties in a sustainable

SHA Solicitation No. 6238

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Last Revised 06-27-25

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

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On-Call Behavioral Health Outreach Program

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