RFP-9511 - Information Technology Service Management Solution
| Location: | Pennsylvania |
|---|---|
| Posted: | May 28, 2026 |
| Due: | Jul 8, 2026 |
| Agency: | County of Allegheny |
| Type of Government: | State & Local |
| Category: |
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| Solicitation No: | 9511 |
| Publication URL: | To access bid details, please log in. |
Project Description: Allegheny County’s Department of Information & Technology (DIT) seek proposals for a modern, maintainable, and scalable IT Service Management (ITSM) platform to replace the current EasyVista system. The County requires a solution that supports operational efficiency, automation, multi-team collaboration, integration with enterprise systems, and improved service delivery across departments. The County prefers practical, maintainable solutions over highly customized or operationally complex implementations. Solutions should be straightforward to configure and maintain internally, minimize unnecessary complexity, and support incremental enhancements without vendor dependence.
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