30-26058-ITD Atlassian JIRA Software Subscriptions Renewal

Location:	North Carolina
Posted:	Nov 7, 2025
Due:	Nov 24, 2025
Agency:	State Government of North Carolina
Type of Government:	State & Local
Category:	D - Automatic Data Processing and Telecommunication Services
Solicitation No:	Doc1746182451
Publication URL:	To access bid details, please log in.

Solicitation Number:	Doc1746182451
Project Title:	30-26058-ITD Atlassian JIRA Software Subscriptions Renewal
Description:	Atlassian JIRA Software Subscriptions Renewal
Opening Date:	11/24/2025 2:00 PM
Posted Date:	11/8/2025
Status:	Open
Department:	DEPARTMENT OF HEALTH AND HUMAN SERVICES - DHHS


Solicitation Number * Doc1746182451	Department DEPARTMENT OF HEALTH AND HUMAN SERVICES - DHHS	Status Reason Open
Opening Date 2025-11-24T14:00:00.0000000	Posted Date * 2025-11-07T17:54:48.0000000Z	Commodity Code Software maintenance and support
Mandatory Conference/Site Visit — —	Special Instructions —	Solicitation Type * Select RFP IFB RFI
Owner Katrina Smith
Description Atlassian JIRA Software Subscriptions Renewal
Description Atlassian JIRA Software Subscriptions Renewal
Attachments 30-26058-ITD Atlassian JIRA SW Subscriptions Renewal for ITD DHHS 11.06.25.pdf (410.36 KB) 30-26058-ITD Vendor Question Submission Template.xlsx (11.62 KB)

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STATE OF NORTH CAROLINA

NC DEPT OF HEALTH AND HUMAN SERVICES

Department of Health and Human Services

INVITATION FOR BIDS NO. 30-26058-ITD

Offers will be publicly opened: November 24, 2025

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Join the meeting now

Meeting ID: 222 606 418 908 3

Passcode: jk6ep79H

Refer ALL inquiries regarding this IFB to:

Katrina Smith

Katrina.Smith@dhhs.nc.gov

919-855-4085

See page 2 for mailing instructions.

Dial in by phone

+1 984-204-1487,,163209570# United States, Raleigh

Find a local number

Phone conference ID: 163 209 570#

Join on a video conferencing device

Tenant key: ncgov@m.webex.com

Video ID: 112 741 459 3

Issue Date: November 7, 2025

Commodity Number: 811122

Description of Solicitation: Renewal of Atlassian

Software Subscriptions for NC DHHS

Using Agency: NC Dept of Health and Human

Services, Information Technology Division

Requisition No.: RQ224576

OFFER AND ACCEPTANCE

The State seeks offers for the Software, Services and/or goods described in this solicitation. The State’s

acceptance of any offer must be demonstrated by execution of the acceptance found below and any subsequent

Request for Best and Final Offer, if issued. Acceptance shall create a contract having an order of precedence

as follows: In cases of conflict between documents comprising the contract, the order of precedence shall be (1)

Best and Final Offers, if any, (2) special terms and conditions specific to this IFB, (3) specifications, (4)

Department of Information Technology Terms and Conditions of this IFB, and (5) the agreed portions of the

awarded Vendor’s offer. No contract shall be binding on the State until an encumbrance of funds has been

made for payment of the sums due under the contract.

EXECUTION

In compliance with this IFB and subject to all the conditions herein, the undersigned offers and agrees to furnish

any or all Services or goods upon which prices are offered, at the price(s) offered herein, within the time specified

herein. By executing this offer, I certify that this offer is submitted competitively and without collusion.

Failure to execute/sign offer prior to submittal shall render offer invalid. Late offers are not acceptable.

OFFEROR:

STREET ADDRESS:

P.O. BOX:

ZIP:

CITY, STATE & ZIP:

PRINT NAME & TITLE OF PERSON SIGNING:

TELEPHONE NUMBER: TOLL FREE TEL.

FAX NUMBER:

AUTHORIZED SIGNATURE:

DATE:

E-MAIL:

IFB Number: 30-26058-ITD

Offer valid for sixty (60) days from date of offer opening unless otherwise stated here: ____ days

ACCEPTANCE OF OFFER

If any or all parts of this IFB are accepted, an authorized representative of Department of Health and Human

Services shall affix their signature hereto. A copy of this acceptance will be forwarded to the successful vendor(s).

FOR STATE USE ONLY

Offer accepted and contract awarded _____________________________________, as indicated on attached certification,

by _____________________________________________ (Authorized representative of NC DHHS ).

TABLE OF CONTENTS

1.0 INTENT, USE, DURATION AND SCOPE ................................................................................................... 4

2.0 GENERAL INFORMATION ........................................................................................................................ 4

2.1. VENDOR QUESTIONS...........................................................................................................................4

2.2. ADDENDA ..............................................................................................................................................4

2.3. OFFER SUBMITTAL ............................................................................................................................... 4

2.4. BASIS FOR REJECTION........................................................................................................................5

2.5. LATE OFFERS .......................................................................................................................................5

2.6. NON-RESPONSIVE OFFERS ................................................................................................................ 5

2.7. NOTICE TO VENDOR(S)........................................................................................................................5

2.8. E-PROCUREMENT SOLICITATION ....................................................................................................... 6

2.9. DISTRIBUTORS AND RESELLERS ....................................................................................................... 6

2.10. POSSESSION AND REVIEW ............................................................................................................... 6

2.11. BEST AND FINAL OFFERS (BAFO).....................................................................................................6

2.12. AWARD ................................................................................................................................................7

2.13. POINTS OF CONTACT.........................................................................................................................7

3.0 SPECIFICATIONS......................................................................................................................................7

3.1. VENDOR STANDARD AGREEMENT(S) ................................................................................................ 7

3.2. VENDOR UTILIZATION OF WORKERS OUTSIDE U.S. – DISCLOSURE STATEMENT ....................... 8

3.3. E-VERIFY ............................................................................................................................................. 10

3.4 BRAND SPECIFIC PRODUCT...............................................................................................................10

3.5. SECURITY SPECIFICATIONS ............................................................................................................. 10

3.6 ENTERPRISE ARCHITECTURE SPECIFICATIONS ............................................................................. 11

3.7 SPECIFICATIONS ................................................................................................................................. 11

3.8. DELIVERY ............................................................................................................................................ 12

3.9. CONTRACT TERM ............................................................................................................................... 12

4.0FURNISH AND DELIVER ........................................................................................................................... 12

5.0 HISTORICALLY UNDERUTILIZED BUSINESSES ................................................................................... 17

Page 2 of 33

May 13, 2024

IFB Number: 30-26058-ITD

6.0DEPARTMENT OF INFORMATION TECHNOLOGY INSTRUCTIONS TO VENDORS .............................. 18

7.0DEPARTMENT OF INFORMATION TECHNOLOGY SaaS TERMS AND CONDITIONS ........................... 20

Page 3 of 33

May 13, 2024

IFB Number: 30-26058-ITD

1.0 INTENT, USE, DURATION AND SCOPE

The purpose of this IFB is to obtain pricing for and procure the renewal of Atlassian software subscriptions

for NC Department of Health and Human Services (NC DHHS). Products and Services will be provided

in accordance to the terms and conditions of this IFB and the Atlassian-NC DIT Master agreement (ATL-

001498147).

2.0 GENERAL INFORMATION

2.1. VENDOR QUESTIONS

All inquiries regarding the solicitation specifications or requirements are to be addressed to the

contact person listed on Page One of this solicitation. Vendor contact regarding this Solicitation with

anyone other than the contact person listed on Page One of this Solicitation may be grounds for

rejection of said Vendor’s offer.

Written questions concerning this Solicitation will be received until November 14, 2025 at 2:00 pm

Eastern Time. They must be submitted to the contact person listed on Page One of this Solicitation

via Katrina.Smith@dhhs.nc.gov. Please enter “Questions Solicitation 30-26058-ITD” as the subject

for the message. Questions should be submitted in the following format:

REFERENCE

IFB Section,

Page Number

VENDOR QUESTION

2.2. ADDENDA

The State may issue addenda if Vendor questions are permitted as described below, or if additional

terms, specifications, or other changes are necessary for this procurement. All addenda shall

become an Addendum to this IFB.

2.3. OFFER SUBMITTAL

Due Date:

Time:

November 24, 2025

2:00 PM Eastern Time

IMPORTANT NOTE: It is the Vendor’s sole responsibility to upload their offer to the Ariba Sourcing

Module by the specified time and date of opening. Vendor shall bear the risk for late electronic

submission due to unintended or unanticipated delay, including but not limited to internet issues,

network issues, local power outages, or application issues. Vendor must include all the pages of

this solicitation in their response.

Sealed offers, subject to the conditions made a part hereof, will be received until 2:00pm Eastern

Time on the day of opening and then opened, for furnishing and delivering the commodity as

described herein. Offers must be submitted via the Ariba Sourcing Module with the Execution page

signed and dated by an official authorized to bind the Vendor’s firm. Failure to return a signed offer

shall result in disqualification.

Attempts to submit a proposal via facsimile (FAX) machine, telephone, email, email

attachments, or in any hardcopy format in response to this Bid SHALL NOT be accepted

and will automatically be deemed Non-Responsive.

a) Submit one (1) signed, original electronic offer through the Ariba Sourcing Module.

b) The Ariba Sourcing Module document number is: WS1746182418

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May 13, 2024

IFB Number: 30-26058-ITD

c) All File names should start with the Vendor name first, in order to easily determine all the files

to be included as part of the vendor’s response. For example, files should be named as follows:

Vendor Name-your file name.

d) File contents SHALL NOT be password protected, the file formats must be in .PDF, .JPEG,

.DOC or .XLS format, and shall be capable of being copied to other sources. Inability by the

State to open the Vendor’s files may result in the Vendor’s offer(s) being rejected as Non-

Responsive.

e) If the vendor’s proposal contains any confidential information (as defined in Attachment B,

Section 2, Paragraph #17), then the vendor must provide one (1) signed, original electronic

offer and one (1) redacted electronic copy.

For Vendor training on how to use the Ariba Sourcing Tool to view solicitations, submit questions,

develop responses, upload documents, and submit offers to the State, Vendors should go to the

following site: https://eprocurement.nc.gov/training/vendor-training

Questions or issues related to using the Ariba Sourcing Tool itself can be directed to the North

Carolina eProcurement Help Desk at 888-211-7440, Option 2. Help Desk representatives are

available Monday through Friday from 7:30 AM EST to 5:00 PM EST.

2.4. BASIS FOR REJECTION

Pursuant to 9 NCAC 06B.0401, the State reserves the right to reject any and all offers, in whole or

in part; by deeming the offer unsatisfactory as to quality or quantity, delivery, price or service offered;

non-compliance with the specifications or intent of this solicitation; lack of competitiveness; error(s)

in specifications or indications that revision would be advantageous to the State; cancellation or

other changes in the intended project, or other determination that the proposed requirement is no

longer needed; limitation or lack of available funds; circumstances that prevent determination of the

best offer; or any other determination that rejection would be in the best interest of the State. Vendor

contact regarding this IFB with anyone other than Katrina Smith may be grounds for rejection of said

Vendor’s offer.

2.5. LATE OFFERS

Regardless of cause, late offers will not be accepted and will automatically be disqualified from

further consideration. It shall be the Vendor’s sole risk to ensure delivery at the designated office by

the designated time. Late offers will not be opened and may be returned to the Vendor at the expense

of the Vendor or destroyed if requested.

2.6. NON-RESPONSIVE OFFERS

Vendor offers will be deemed non-responsive by the State and will be rejected without further

consideration or evaluation if statements such as the following are included:

• “This offer does not constitute a binding offer”,

• “This offer will be valid only if this offer is selected as a finalist or in the competitive range”,

• “Vendor does not commit or bind itself to any terms and conditions by this submission”,

• “This document and all associated documents are non-binding and shall be used for discussion

purposes only”,

• “This offer will not be binding on either party until incorporated in a definitive agreement signed

by authorized representatives of both parties”, or

• A statement of similar intent.

2.7. NOTICE TO VENDOR(S)

The State objects to and will not be required to evaluate or consider any additional terms and

conditions not previously agreed to by the State and submitted with an Offeror’s response.

This applies to any language appearing in or attached to the document as part of the Offeror’s

Page 5 of 33

May 13, 2024

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

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30-26058-ITD Atlassian JIRA Software Subscriptions Renewal

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