IT Service Management Platform
| Location: | Florida |
|---|---|
| Posted: | Jul 31, 2025 |
| Due: | Aug 26, 2025 |
| Agency: | City of Casselberry |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | RFI 2026-15 |
| Publication URL: | To access bid details, please log in. |
Main
Agency
Valencia College
Valencia College
Status
Active
Active
Fiscal Year
2026
2026
Type
Request for Information
Request for Information
Department
Online Submissions
Yes
Yes
Project Estimate
Piggyback Solicitation
No
No
Insurance Required
No
No
Bid Bond Required
No
No
Bid Bond Amount
Performance Bond Required
No
No
Performance Bond Amount
Construction Bond Required
No
No
Construction Bond Amount
Scope of Services
THIS IS A REQUEST FOR INFORMATION (RFI) AS DEFINED IN SECTION 287.012 (22), FLORIDA STATUTES. This RFI is issued solely for information and planning purposes. It does not constitute or promise to issue a formal solicitation (Request for Proposal (RFP) or Invitation to Negotiate (ITN)) in the future. Valencia College is requesting information and industry insight on a new IT Service Management (ITSM) and Customer Service Management (CSM) platform which may support the objectives and requirements listed herein.
THIS IS A REQUEST FOR INFORMATION (RFI) AS DEFINED IN SECTION 287.012 (22), FLORIDA STATUTES. This RFI is issued solely for information and planning purposes. It does not constitute or promise to issue a formal solicitation (Request for Proposal (RFP) or Invitation to Negotiate (ITN)) in the future. Valencia College is requesting information and industry insight on a new IT Service Management (ITSM) and Customer Service Management (CSM) platform which may support the objectives and requirements listed herein.
Dates(All times are listed as
EST
)
Broadcast Date
7/31/2025 8:00 AM EST
7/31/2025 8:00 AM EST
Question End Date
8/14/2025 10:00 AM EST
8/14/2025 10:00 AM EST
Due Date
8/26/2025 10:00 AM EST
8/26/2025 10:00 AM EST
Bid Opening Date
Pre-Bid Conferences
Total: 0
(All times are listed as
EST
)
| Date | Time | Mandatory | Location |
Documents
Quote/Bid
Quote/Bid Items
Additional Quote/Bid Items Fields
Quote/Bid Items
Total: 0
| # | Required | Group | Make | Model | Description | Quantity | Unit of Measure | Price/ Percent | Type |
Delivery Date
None
None
Required Files to be Uploaded by the Vendor
None
None
Shipping
None
None
Terms and Conditions
None
None
Include Shipping in Price of Items
No
No
Display Bid Tabulation to Vendors
No
No
Display Vendor Submissions to Vendors
No
No
View Vendor Submissions while Bid Solicitation is Active
No
No
Allow Options File to be Updated after Due Date
No
No
Allow Post Due Date Submission
No
No
Questions & Answers
Total: 0
| Question | Date Asked | Answer | Date Answered |
Commodity Codes
Total: 33
| Code | Description |
| [918-90] | Strategic Technology Planning and Consulting Services |
| [208-32] | Customer Relationship Management Software (CRM) |
| [918-71] | IT Consulting |
| [208-80] | Software, Microcomputer (Not Otherwise Classified) |
| [208-81] | Software For Computer Software Training |
| [208-88] | Software, Monitoring |
| [209-83] | Software, Mini/Mainframe Computer (Not Otherwise Classified) |
| [209-87] | Software, Mini/Mainframe Computer (Not Otherwise Classified) |
| [920-45] | Software Maintenance/Support |
| [920-46] | Software Updating Services |
| [204-29] | Data/File Security Hardware/Software, to Include Encryption |
| [204-47] | Integrated Hardware-Software I.T. Solution (Microcomputer) |
| [205-29] | Data/File Security Hardware/Software, to Include Encryption, Environmentally Certified Products |
| [205-47] | Integrated Hardware-Software I.T. Solution (Microcomputer), Environmentally Certified Products |
| [206-55] | Integrated Hardware-Software I.T. Solution (Mini/Mainframe Computer) |
| [208-11] | Application Software, Microcomputer |
| [208-20] | Business Software, Misc.: Agenda, Labels, Mail List, Planning, Scheduling, etc. |
| [208-21] | Business Intelligence Software |
| [208-45] | Expert System Software |
| [208-67] | Programming: Basic, Assembler, Computer Assisted Software Engineering Tools (CASE), Libraries, etc. |
| [209-12] | Application Software, Mainframe Computer (Incl. Cobal) |
| [209-13] | Application Software, Minicomputer |
| [209-37] | Data Processing Software, Mini/Mainframe Computer |
| [209-38] | Database Software |
| [209-46] | Expert System Software |
| [918-29] | Computer Software Consulting |
| [920-14] | Applications Software (For Minicomputer Systems) |
| [920-15] | Assessment and Profiling Services of Software |
| [920-4] | Applications Software (For Main Frame Systems) |
| [920-49] | Systems/Executive Software, Main Frame |
| [920-56] | Systems/Executive Software, Microcomputer |
| [920-63] | Systems/Executive Software, Minicomputer |
| [920-7] | Applications Software for Microcomputer Systems: Business, Mathematical/Statistical, Medical, Scientific, etc. |
Publications
Total: 0
| Publication | Date |
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