| Location: | Alberta |
|---|---|
| Posted: | Sep 4, 2026 |
| Due: | Sep 28, 2026 |
| Agency: | Government of Alberta |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | AB-2026-04639 |
| Publication URL: | To access bid details, please log in. |
| Basic Information | |
| APC Reference # | AB-2026-04639 |
| Internal Reference # | 2026-IMT-AMS-D365 |
| Title | Application Maintenance Service Dynamics 365 Solutions |
| Status | OPEN |
| Posting Type | OPEN-COMPETITIVE |
| Solicitation Type | RFP |
| Category | Services |
| Contracting Organization | Office of the Child and Youth Advocate |
| Posting Date & Time (MT) | 09/04/2026 10:46 AM |
| Closing Date & Time (MT) | 09/28/2026 02:00 PM |
| Region(s) of Delivery | Alberta,Edmonton |
| Estimated Contract Start Date | 10/19/2026 |
| Estimated Contract End Date | 10/18/2028 |
| Contact Person | Eric Cheung |
| Contact Title | Manager, IMT Services |
| Contact Email | eric.cheung@gov.ab.ca |
| Contact Phone | (780) 644-7229 |
| Organization Address | 600 - 9925 109 Street NW, Edmonton, Alberta, T5K 2J8, Canada |
The OCYA seeks to establish a contract with a qualified Vendor to provide ongoing application maintenance and support services for three existing business applications hosted on the Microsoft Dynamics 365 Online platform. The initial contract term will be two (2) years, with an option for the OCYA to extend the agreement for one (1) additional year under the same terms and conditions.
The key objectives of this service request are to:
a) Optimize the cost-effectiveness and value of application maintenance and support services.
b) Ensure business requirements are consistently met through effective maintenance, support, and enhancement of the Dynamics 365 applications.
c) Minimize business risk by obtaining high-quality services and ensuring reliable service delivery.
d) Promote the continuous improvement of OCYA's IT processes, operational benefits, and innovative capabilities.
e) Establish and maintain a strong collaborative working relationship between the Vendor, OCYA, and other third-party service providers.
| UNSPSC Commodity Codes | ||
| Code | Description | Code Level |
| 43232400 | Development software | Class |
| 81112200 | Software maintenance and support | Class |

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