Application Maintenance Service Dynamics 365 Solutions

Location: Alberta
Posted: Sep 4, 2026
Due: Sep 28, 2026
Agency: Government of Alberta
Type of Government: State & Local
Category:
  • D - Automatic Data Processing and Telecommunication Services
  • J - Maintenance, Repair, and Rebuilding of Equipment
  • S - Utilities and Training Services
Solicitation No: AB-2026-04639
Publication URL: To access bid details, please log in.
Basic Information
APC Reference # AB-2026-04639
Internal Reference # 2026-IMT-AMS-D365
Title Application Maintenance Service Dynamics 365 Solutions
Status OPEN
Posting Type OPEN-COMPETITIVE
Solicitation Type RFP
Category Services
Contracting Organization Office of the Child and Youth Advocate
Posting Date & Time (MT) 09/04/2026 10:46 AM
Closing Date & Time (MT) 09/28/2026 02:00 PM
Region(s) of Delivery Alberta,Edmonton
Estimated Contract Start Date 10/19/2026
Estimated Contract End Date 10/18/2028
Contact Person Eric Cheung
Contact Title Manager, IMT Services
Contact Email eric.cheung@gov.ab.ca
Contact Phone (780) 644-7229
Organization Address 600 - 9925 109 Street NW, Edmonton, Alberta, T5K 2J8, Canada

The OCYA seeks to establish a contract with a qualified Vendor to provide ongoing application maintenance and support services for three existing business applications hosted on the Microsoft Dynamics 365 Online platform. The initial contract term will be two (2) years, with an option for the OCYA to extend the agreement for one (1) additional year under the same terms and conditions.
The key objectives of this service request are to:
a) Optimize the cost-effectiveness and value of application maintenance and support services.
b) Ensure business requirements are consistently met through effective maintenance, support, and enhancement of the Dynamics 365 applications.
c) Minimize business risk by obtaining high-quality services and ensuring reliable service delivery.
d) Promote the continuous improvement of OCYA's IT processes, operational benefits, and innovative capabilities.
e) Establish and maintain a strong collaborative working relationship between the Vendor, OCYA, and other third-party service providers.

UNSPSC Commodity Codes
Code Description Code Level
43232400 Development software Class
81112200 Software maintenance and support Class
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