Health Center Resource Clearinghouse Development & Management Services

Request for Proposal (RFP)
Health Center Resource Clearinghouse Development & Management Services
RFP Released: September 11, 2026
Proposals Due: October 7, 2026
Points of Contact
Subject Matter Content Inquiries: Edward Schelb, eschelb@nachc.org
Margaret Davis, mdavis@nachc.org
Submission Inquiries: NACHC Trainings Team, trainings@nachc.org
Organization Overview
The National Association of Community Health Centers (NACHC) is a national organization supporting
federally qualified health centers and federally qualified health center look-alike organizations and
expanding health care services for the medically underserved and uninsured. Founded in 1971, NACHC
advances access to high-quality, community-driven health care through advocacy, education, training
and technical assistance, leadership development, and strategic partnerships that strengthen health
center performance and improve health outcomes in medically underserved communities nationwide.
Background
The Health Resources and Services Administration (HRSA) Bureau of Primary Health Care (BPHC)
provides funding to three National Technical Assistance Programs (NTAPs) to support health centers in
delivering comprehensive, high-quality primary care while strengthening, for example, chronic disease
management, nutrition, preventive services, and quality. Technical Assistance (TA) also supports health
centers in addressing emerging public health priorities, enhancing financial and operational
effectiveness and efficiency, meeting and exceeding Health Center Program compliance requirements,
and developing effective leadership among health center executives and boards.
NACHC serves as the National Technical Assistance & Coordination Center, one of three NTAPs funded
through a cooperative agreement by HRSA/BPHC. As part of this cooperative agreement, NACHC is
required to maintain and enhance the Health Center Resource Clearinghouse and collaborate with
Main Office Alexandria, VA Office
7501 Wisconsin Ave 211 N. Union Street
Suite 1100W Suite 200
Bethesda, MD 20814 Alexandria, VA 22314
301.347.0400 TEL 703.739.7300 TEL
301.347.0459 FAX 703.684.3629 FAX
www.nachc.com

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BPHC-funded TA programs (i.e. NTAPs, Primary Care Associations, and Health Center Controlled
Networks) to ensure it remains "a central place for high-quality, accessible TA resources." NACHC has
served as the coordinating center and resource curator for the Health Center Resource Clearinghouse
since its launch in 2018, growing it through a multi-organization collaboration to over 1,000 TA
resources tailored for CHCs in its first year. In 2025, a BPHC-driven realignment streamlined the
repository and in 2026 NACHC was awarded a new cooperative agreement to coordinate and co-design
the Clearinghouse's next iteration in alignment with BPHC's strategic priorities for the Health Center
Program.
Time Period
NACHC will identify the selected vendor by November 2, 2026, with a targeted kickoff date of November
10, 2026. This will be an 8-month contract with the initial period of performance between November 10,
2026 - July 31, 2027. The vendor may be retained for a multi-year period of service through July 31,
2030, based on successful performance during the period of initial service (contract year ending July 31,
2027), and on-going availability of funds.
RFP Services
NACHC seeks a vendor with expertise in assessing, enhancing, and implementing content management
solutions, library technologies, and information systems rooted in modern adult learning concepts and
evolving instructional design methodologies.
NACHC seeks a qualified vendor to:
* Manage the current Health Center Resource Clearinghouse,
* Support the coordination and collaboration with HRSA TA programs,
* Develop a refreshed strategic design and plan for the next iteration of the Clearinghouse.
NACHC intends to procure a qualified vendor to develop and manage a robust, accessible, web-based
clearinghouse that centralizes resources, enhances the user experience, supports engagement across
the health center field, is content-relevant based on current and emerging TA needs and is scalable to
meet programmatic growth objectives for the next four years. The vendor must also be knowledgeable
and experienced with Clearinghouse concept innovation and emerging technologies that reflect the
multiple ways in which adults learn and engage to advance their skills and understanding in a health
center setting. The Health Center Resource Clearinghouse is funded through a cooperative agreement
and the selected vendor will be expected to operate within the applicable federal regulatory and
compliance landscape.
The Clearinghouse will host the materials from current and former BPHC-funded TA programs and may
also host additional content submitted by other organizations and approved through a defined review
and governance process. NOTE: Clearinghouse submission review and governance processes may be
developed under a separate scope of work. The selected vendor for this scope of work will be expected
to provide technical consultation for the review and governance process as needed to inform a
compatible workflow for timely and consistent resource updates.
The evolution of the Clearinghouse is expected to include more precisely curated content, improved and
intuitive user experience, enhanced user data and analytics to customize the user experience and to

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identify resource gaps. In addition, the Clearinghouse is expected to provide an option for users to more
easily access materials with limited barriers and improved access to TA resources. NACHC expects the
Health Center Resource Clearinghouse and its contracted manager to maintain the highest standards of
innovation and demonstrated impact.
NACHC is seeking proposals from qualified vendors or vendor teams to complete a single comprehensive
scope of work spanning three connected and concurrent tasks:
Task 1: Project Management: Activities include, but are not limited to:
* Maintaining a shared, detailed project workplan with all project activities and due dates.
Assigning responsibilities for project tasks and reviewing/updating on a recurring basis.
* Providing regular communication of progress or problems with NACHC staff, including
acknowledgement/response to emails within 2 business days unless otherwise discussed.
* Facilitating bi-weekly 1-hour meetings with NACHC staff project lead(s) to review status and
address questions or issues.
* Participating in clearinghouse-related meetings with TA partners by video conference or in-
person if/as determined by NACHC (e.g., NTAP workgroup meetings).
* Conducting ad hoc meetings and email communication as necessary with the NACHC project
team and TA partners as appropriate.
* Working closely with NACHC staff to refine the scope of work and deliverables as needed as the
project evolves.
Task 2: Ongoing curation and maintenance of the Health Center Resource Clearinghouse
The vendor will provide ongoing hosting, maintenance, content management support, user support, and
reporting for the Clearinghouse for the duration of the period of performance.
Activities include, but are not limited to:
* Providing ongoing hosting, maintenance, security updates, and technical support for the
Clearinghouse.
* Providing knowledge and content management support, including posting new materials,
maintaining metadata and taxonomy, managing the submission workflow, and coordinating
content updates.
* Providing timely responses to urgent revision requests stemming from mandatory federal policy
updates or requests.
* Producing regular analytics and usage reports based (users and events) for NACHC and TA
partners (quarterly and annually), and for the funder (HRSA) (monthly).
* Maintaining marketing efforts including social media and newsletters to promote partner
resources and events featured on the Clearinghouse, in accordance with NACHC's
Communications Policies and Protocols.
* Ensuring the work aligns with NACHC's timeline and organizational needs.
Task 3: Planning, design and ongoing development of the Clearinghouse
The vendor will plan and implement a strategic and feasible redesign for the Clearinghouse, including
the Clearinghouse architecture, user experience design, content migration, technology innovation and
integration and required compliance features.
Activities include:

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* Facilitating coordination among BPHC-funded TA programs, supporting TA coordination
meetings, and leading planning sessions for the next iteration of the Clearinghouse.
* Developing a prototype of an accessible, professional clearinghouse that clearly organizes and
presents the materials of TA partners and additional approved content and guides users through
curated experiences.
* Delivering enhanced user experience, including intuitive navigation, robust search and filtering,
and mobile-responsive design.
* Implementing modern user tracking and analytics to measure reach, engagement, and resource
use, with the ability to report on metrics required by the funder.
* Providing an access model that allows participants to use the Clearinghouse with limited access
barriers, while preserving the ability to capture meaningful usage data and offer optional
accounts for enhanced features.
* Providing technical consultation to support work on governance and vetting processes to inform
a compatible workflow for timely and consistent resource updates.
* Implement marketing strategy as determined by NACHC to promote the Clearinghouse, NTAP
resources and TA events. This includes social media posts, newsletters, and an events.
* Migrating existing Clearinghouse content (https://www.healthcenterinfo.org/) to a new
platform if needed based on redesign plans, which includes the database of resources, current
navigation and taxonomy, backend coding, submission portal, and existing page content, as well
as functionality used for creating advanced notations for entries such as health center promising
practices.
* Ensuring the platform meets applicable federal requirements, including Section 508/WCAG
accessibility.
Qualifications
The selected vendor or vendor team must have experience in assessing and curating information
resources, evaluating the usability of existing technologies and benchmarking clearinghouse industry
practices with preference for vendors familiar in Clearinghouse use in the public health and health care
delivery sector. NACHC seeks an experienced vendor with the capacity to provide information
technology professionals who have a demonstrated record of assessing and responding to usability for
adult learners, enhancing existing architecture, and formulating innovations to advance content
management systems.
Vendor or vendor team with experience and/or understanding of the Health Resources and Services
Administration (HRSA) programs, including the Health Center Program and the provision of technical
assistance and support to health centers are strongly encouraged to apply.
Required qualifications are:
* Demonstrated experience developing and managing digital clearinghouses, resource libraries,
user experience platforms, or similar large-scale content platforms.
* Experience working on federally funded projects and knowledge of the associated regulatory
landscape, including accessibility (e.g., Section 508/WCAG), data privacy and security, and
approved language, acknowledgement, and reporting requirements.
* Familiarity with public health and health care delivery sector and the provision of TA that is
responsive to adult learners.

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* Demonstrated expertise and innovation in user experience design, including curated content,
navigation, user tracking and analytics, and low-barrier access models (e.g., allowing participants
to skip a login process).
* Expertise in constructing rich text-based search functionality.
* Technical capabilities to maintain content, including materials from multiple partner
organizations.
* Experience with agile development methodology and practice to ensure continued innovation
and responsiveness.
* Ability to deliver high-quality work within a defined timeline.
* Proven track record of successful management of learning networks and ability to work with
partners, including collaboration in which multiple perspectives and inputs are encouraged and
considered.
* Knowledge of marketing strategies to promote the Clearinghouse and increase engagement.
* Skilled in using AI for content curation, semantic search, resource recommendations,
summarization and accessibility in public-facing repositories, with human review and
responsible AI governance built in.
Vendors must demonstrate the capability to complete both the ongoing maintenance and redesign
components of this scope of work. Vendors proposing a team or subcontractor arrangement to cover the
full scope should clearly outline and describe this structure in their proposal.
Information Requested
Proposals must be submitted using the NACHC RFP submission portal by October 7, 2026, at 11:59pm
ET. Incomplete proposals will not be considered. NACHC will notify all applicants on or around
November 2, 2026.
Online Submission Portal:
Health Center Resource Clearinghouse Development & Management Services
Interested vendors should submit a proposal including:
* Point of Contact Information (Name, Role, Organization, Email, Phone, Resume)
* Name/Description of Organization
* Strategy and Project Management Approach + Timeline
* Evidence of Work & References
* Capability Statement
* Budget Narrative: Budget range $155,000 - $180,000. Vendors may submit an additional budget
and proposal above this range with complementary justification of enhanced functionality or
capability.
* Signed Statement (see below)

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Upon submission of a complete application, NACHC's review team will evaluate the applicant's
qualifications in response to this RFP. Determining "qualified" enables a vendor(s) to engage in this and
additional procurement opportunities.
Attestation
By my electronic signature, I certify that this Proposal reflects my best estimate of the organization's
capability and the true and necessary costs for the project, and the information provided herein is
accurate, complete, and current as of the date of my signature below.
I agree that my electronic signature is the legal equivalent of my manual signature on this application.
All parts of these projects are supported by the Health Resources and Services Administration (HRSA) of
the U.S. Department of Health and Human Services (HHS). The contents are those of the author(s) and
do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S.
Government. For more information, please visit HRSA.gov.

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Evaluation Criteria
Rating Domain Application Selection Criteria Points
To earn full points in each domain, the applicant must demonstrate:
Strategy and Project The vendor should fully explain their approach to completing the 35
Management Approach deliverables as outlined in this Request for Proposals, including, but
including Timeline not limited to:
* A process for maintenance and enhancement followed for current
clearinghouse and the re-design Activities, outputs, measurable
results/outcomes, and timeline.
* Additional details that outline how the vendor approaches their
project work.
* Vendors may use a project example or sample project
management dashboard to show their approach.
Page Limit: 5 pages
Evidence of Work and Evidence of work must align with the project described in this Request 25
References for Proposals.
Work samples required in this RFP include:
* One sample case study or narrative describing similar scope of
activities undertaken in the last two years. Include description of
process and relevant outcome measures.
* Provide sample PowerPoint or link to video presentation that
demonstrates presentation and communication to
* stakeholders.
Page Limit for work samples: 15 pages
References required in this RFP include the following:
* Past client evaluations, reference letters, and/or testimonials
demonstrating quantitative and/or qualitative feedback from
client engagements occurring within the past two years of the RFP
application date.
* Provide links to projects, a brief description, name, organization,
role, phone number, and email address.
Page limit: 8 pages
Capability Statement Provide a brief document highlighting your company's ability to deliver 20
technical skills and/or subject matter expertise. This includes
demonstrated technical capability to manage and develop a digital
clearinghouse; experience with federally funded projects and the
associated regulatory and compliance landscape; familiarity with public
health and healthcare delivery; and experience designing user
experience platforms, including curated learning experiences, user
tracking and analytics, and low-barrier (login-optional) access.

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Rating Domain Application Selection Criteria Points
To earn full points in each domain, the applicant must demonstrate:
Please ensure the statement addresses your ability to work with others
and collaborate.
Page Limit: 2 pages
Budget Narrative The budget proposal should include the hourly rates of the vendor or 20
vendor team to complete the requested scope of work and
deliverables included for all tasks.
(See Appendix A)
Vendors may submit an additional budget and proposal above this
range with complementary justification of enhanced functionality or
capability.
Further, indirect costs should be included in hourly rates for all
expert(s) and staff engaged in work. Rates should reflect the overall
cost rate, including any fringe, overhead, and/or general &
administrative expense (G&A) if required.
Total: 100
Scoring Matrix
a. Review team members will assign scores on a scale of zero (0) to five (5) where the end and
midpoints are defined as follows:
Score Description Discussion
0 No Value The Response does not
address any component of
the requirement, or no
information was provided.
1-2 Below Average The Response only minimally
addresses the requirement
and the Bidders
ability to comply with the
requirement or simply has
restated the
requirement.
3 Average The Response shows an
acceptable understanding or

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experience with the
requirement. Sufficient detail
to be considered "as meeting
minimum
requirements".
4-5 Above Average The Response is thorough
and complete and
demonstrates firm
understanding of concepts
and requirements.
b. A score of zero (0) on any scored requirement may cause the entire application to be
eliminated from further consideration.
c. Application scores will be calculated by multiplying the average (mean) score assigned by
the review committee members by the weight assigned to each scored element: Average
Score x Weight = Points Awarded

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Appendix A
Applicants must submit an hourly rate schedule and proposed budget. The proposed budget should
reflect the vendor's standard hourly pricing approach and include all anticipated costs associated with
the project.
Sample Hourly Rate Schedule (Categories listed are examples only and vendor modifications are
allowable.)
Title or Labor Category Name of Employee Hourly Rate Estimated Total Hours*
Principal Investigator
Web/Technical Developer
Professor/Evaluator
Senior Librarian
UI Developer
UX Developer
Average Loaded Hourly Rate =
Total = Total Hours * Average Loaded Hourly Rate
Sample Budget Narrative Template (Categories listed are examples only and vendor modifications are
allowable.)
Budget Description Estimated Proposed
Category Hours/Week Cost
Planning & Planning meetings, project $
Coordination coordination, preparation
Content Development or $
Development refinement of Clearinghouse content
Content Management of Clearinghouse content $
Management
Software Fees Fees associated with the technology Not applicable
needed to host the Clearinghouse
Administrative Administrative support, overhead, and $
& Indirect Costs indirect expenses (if not included in
hourly rate)
Total Proposed Budget $