Customer Care Contact Center Services
| Location: | Texas |
|---|---|
| Posted: | Mar 28, 2025 |
| Due: | May 16, 2025 |
| Agency: | State Government of Texas |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | 3202500130 |
| Publication URL: | To access bid details, please log in. |
3202500130
Posted
Kelly Hall
(737) 667-5150
kelly.hall@twc.texas.gov
5/16/2025
10:00 AM
320
21+ Days for Solicitation Notice
3/28/2025
3/28/2025 3:18 pm
91520-Call Center Services;
96269-*Personnel Services, Temporary;
The Texas Workforce Commission (TWC) seeks to solicit Responses from qualified Respondents to provide auxiliary Customer Care ContactCenter (CCCC) Services, hereinafter referred to as “Services”, to enhance TWC’s existing contact center operations during periods of heightened call volumes or for specific initiatives requiring dedicated Services on short notice.
Respondents interested in learning more about this opportunity are encouraged to attend the optional Zoom Pre-Proposal Conference on Friday April 04, 2025, at 2:00 pm CT. Instructions for registering are in the solicitation document.
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