Customer Care Contact Center Services

Location:	Texas
Posted:	Mar 28, 2025
Due:	May 16, 2025
Agency:	State Government of Texas
Type of Government:	State & Local
Category:	R - Professional, Administrative and Management Support Services
Solicitation No:	3202500130
Publication URL:	To access bid details, please log in.

Solicitation ID:

3202500130

Status:

Posted

Contact Name:

Kelly Hall

Contact Number:

(737) 667-5150

Contact Email:

kelly.hall@twc.texas.gov

Response Due Date:

5/16/2025

Response Due Time:

10:00 AM

Agency/Texas SmartBuy Member Number:

320

Posting Requirement:

21+ Days for Solicitation Notice

Solicitation Posting Date:

3/28/2025

Last Modified:

3/28/2025 3:18 pm

Class/Item Code:

91520-Call Center Services;
96269-*Personnel Services, Temporary;

Solicitation Description:

The Texas Workforce Commission (TWC) seeks to solicit Responses from qualified Respondents to provide auxiliary Customer Care ContactCenter (CCCC) Services, hereinafter referred to as “Services”, to enhance TWC’s existing contact center operations during periods of heightened call volumes or for specific initiatives requiring dedicated Services on short notice.

Respondents interested in learning more about this opportunity are encouraged to attend the optional Zoom Pre-Proposal Conference on Friday April 04, 2025, at 2:00 pm CT. Instructions for registering are in the solicitation document.

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Customer Care Contact Center Services

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