Enterprise Service Desk Artificial Intelligence Enhancement
| Location: | District of Columbia |
|---|---|
| Posted: | Jun 11, 2025 |
| Due: | Jun 23, 2025 |
| Agency: | HOMELAND SECURITY, DEPARTMENT OF |
| Type of Government: | Federal |
| Category: |
|
| Solicitation No: | 70FA3125R00000009 |
| Publication URL: | To access bid details, please log in. |
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- Contract Opportunity Type: Sources Sought (Original)
- Original Published Date: Jun 11, 2025 09:04 am EDT
- Original Response Date: Jun 23, 2025 02:00 pm EDT
- Inactive Policy: 15 days after response date
- Original Inactive Date: Jul 08, 2025
-
Initiative:
- None
- Original Set Aside: No Set aside used
- Product Service Code: DE01 - IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)
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NAICS Code:
- 541990 - All Other Professional, Scientific, and Technical Services
-
Place of Performance:
Washington , DC 20472USA
The Federal Emergency Management Agency’s (FEMA) Office of the Chief Information Officer (OCIO) Enterprise Service Desk (ESD) is a Human Centered Tier 1 Information Technology (IT) Service Desk which serves at the entry point for all FEMA Employees experiencing IT related issues or submitting IT related requests. The ESD is looking to utilize artificial intelligence (AI) to enhance FEMA’s toolset in continuing to provide an excellent customer experience through automation and AI learning capabilities.
- 500 C STREET SW, 3RD FLOOR
- Washington , DC 20472
- USA
- Ross Wakeman
- ross.wakeman@fema.dhs.gov
- Jun 11, 2025 09:04 am EDTSources Sought (Original)
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See also
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STATE, DEPARTMENT OF
Bid Due: 6/12/2026