Enterprise Service Desk Artificial Intelligence Enhancement

Location:	District of Columbia
Posted:	Jun 11, 2025
Due:	Jun 23, 2025
Agency:	HOMELAND SECURITY, DEPARTMENT OF
Type of Government:	Federal
Category:	D - Automatic Data Processing and Telecommunication Services
Solicitation No:	70FA3125R00000009
Publication URL:	To access bid details, please log in.

Active

Contract Opportunity

Notice ID

70FA3125R00000009

Related Notice

Department/Ind. Agency

HOMELAND SECURITY, DEPARTMENT OF

Sub-tier

FEDERAL EMERGENCY MANAGEMENT AGENCY

Office

INFORMATION TECHNOLOGY DEVELOPMENT AND SUSTAINMENT

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General Information

Contract Opportunity Type: Sources Sought (Original)
Original Published Date: Jun 11, 2025 09:04 am EDT
Original Response Date: Jun 23, 2025 02:00 pm EDT
Inactive Policy: 15 days after response date
Original Inactive Date: Jul 08, 2025
Initiative:
- None

Classification

Original Set Aside: No Set aside used
Product Service Code: DE01 - IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)
NAICS Code:
- 541990 - All Other Professional, Scientific, and Technical Services
Place of Performance:
Washington , DC 20472

USA

Description

The Federal Emergency Management Agency’s (FEMA) Office of the Chief Information Officer (OCIO) Enterprise Service Desk (ESD) is a Human Centered Tier 1 Information Technology (IT) Service Desk which serves at the entry point for all FEMA Employees experiencing IT related issues or submitting IT related requests. The ESD is looking to utilize artificial intelligence (AI) to enhance FEMA’s toolset in continuing to provide an excellent customer experience through automation and AI learning capabilities.

Attachments/Links

Contact Information

Contracting Office Address

500 C STREET SW, 3RD FLOOR
Washington , DC 20472
USA

Primary Point of Contact

Ross Wakeman
ross.wakeman@fema.dhs.gov

Secondary Point of Contact

History

Jun 11, 2025 09:04 am EDTSources Sought (Original)

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