Information Technology Service Management (ITSM) Platform
| Location: | Florida |
|---|---|
| Posted: | Dec 3, 2025 |
| Due: | Jan 15, 2026 |
| Agency: | Orlando Utilities Commission |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | PR8655 |
| Publication URL: | To access bid details, please log in. |
Main
Agency
Orlando Utilities Commission
Orlando Utilities Commission
Status
Active
Active
Fiscal Year
2026
2026
Type
Request for Proposal
Request for Proposal
Department
Purchasing
Purchasing
Online Submissions
Yes
Yes
Project Estimate
Piggyback Solicitation
No
No
Insurance Required
Yes
Yes
Bid Bond Required
No
No
Bid Bond Amount
Performance Bond Required
No
No
Performance Bond Amount
Construction Bond Required
No
No
Construction Bond Amount
Scope of Services
The purpose of this RFP is to invite qualified suppliers to prepare and submit proposals to identify an Information Technology Service Management (ITSM) Platform* solution that includes implementation, project management, organizational change management, training, post implementation support, and professional services. *Gartner defines IT service management (ITSM) platforms as software that offers cohesive workflow management and automation for organizations to plan, deliver, support and improve integrated IT services. ITSM platforms provide a system of record for ITSM practices, including request, incident, problem, change, knowledge, service level and configuration management.
The purpose of this RFP is to invite qualified suppliers to prepare and submit proposals to identify an Information Technology Service Management (ITSM) Platform* solution that includes implementation, project management, organizational change management, training, post implementation support, and professional services. *Gartner defines IT service management (ITSM) platforms as software that offers cohesive workflow management and automation for organizations to plan, deliver, support and improve integrated IT services. ITSM platforms provide a system of record for ITSM practices, including request, incident, problem, change, knowledge, service level and configuration management.
Dates(All times are listed as
EST
)
Broadcast Date
10/22/2025 12:00 PM EST
10/22/2025 12:00 PM EST
Question End Date
11/7/2025 5:00 PM EST
11/7/2025 5:00 PM EST
Due Date
1/15/2026 12:00 PM EST
1/15/2026 12:00 PM EST
Bid Opening Date
Pre-Bid Meetings
Total: 1
(All times are listed as
EST
)
| Date | Time | Mandatory | Location |
| 11/3/2025 | 2:00 PM | No | Please email Marcel Martinez @ mmartinez2@ouc.com to confirm your participation and the MS Teams link will be provided the day before the meeting. |
Shortlist Meeting
Total: 0
(All times are listed as
EST
)
| Date | Time | Location |
Documents
Total: 8
Quote/Bid
Quote/Bid Items
Additional Quote/Bid Items Fields
Quote/Bid Items
Total: 0
| # | Required | Group | Make | Model | Description | Quantity | Unit of Measure | Price/ Percent | Type |
Delivery Date
None
None
Required Files to be Uploaded by the Vendor
Quote
Proposal
Quote
Proposal
Shipping
None
None
Terms and Conditions
See OUC`s Terms and Conditions
Provide Supplier`s Terms and Conditions
See OUC`s Terms and Conditions
Provide Supplier`s Terms and Conditions
Include Shipping in Price of Items
No
No
Display Bid Tabulation to Vendors
No
No
Display Vendor Submissions to Vendors
No
No
View Vendor Submissions while Bid Solicitation is Active
No
No
Allow Options File to be Updated after Due Date
No
No
Allow Post Due Date Submission
No
No
Commodity Codes
Total: 12
| Code | Description |
| [208-80] | Software, Microcomputer (Not Otherwise Classified) |
| [208-88] | Software, Monitoring |
| [208-11] | Application Software, Microcomputer |
| [208-21] | Business Intelligence Software |
| [208-36] | Data Processing Software, Microcomputer |
| [208-37] | Database Software |
| [208-53] | Integrated Software |
| [209-13] | Application Software, Minicomputer |
| [209-37] | Data Processing Software, Mini/Mainframe Computer |
| [920-14] | Applications Software (For Minicomputer Systems) |
| [920-56] | Systems/Executive Software, Microcomputer |
| [920-63] | Systems/Executive Software, Minicomputer |
Publications
Total: 0
| Publication | Date |
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See also
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Manatee County
Bid Due: 12/17/2026
* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.