06825P0008-In-Person & VRI interpretation Services RFP

11/5/2025 10:00:00 AM (Your Local Time)

In-Person and Video Remote Interpretation Services Request for Proposals (RFP)

The New York City Administration for Children’s Services (ACS) seeks a professional language service provider with significant capacity and experience offering effective project management, interpretation, and technical support. The provider will meet or exceed industry standards for language services and for quality management.

The intent of this Request for Proposals (RFP) is to obtain firm, fixed-price proposals to provide the uninterrupted high capacity of In-Person and Video Remote Interpretation Services from qualified proposers. Specifically, ACS is seeking a vendor to perform ALL of the following services:  Consecutive In-Person Interpretation Services, On-Site Interpretation Staffing, Video Remote Interpretation (VRI), On-Demand Video Interpretation Technology, Language Certification Exams, Simultaneous Interpretation for Events, and Child Welfare Interpreter Training.

ACS must be compliant with Local Law 73 (2003), Local Law 30 (2017), the Americans with Disabilities Act (ADA) Title II, and Title VI of the Civil Rights Act of 1964, which require ACS and its network of providers to provide interpretation and translation services for all limited-English proficient and deaf/hard-of-hearing families to enable equal access to ACS services, as well as ensure best practice for casework with limited-English proficient and deaf/hard of hearing families.

Anticipated Contract Terms

• July 1, 2026 to June 30, 2029, with options to renew for two (2) additional three (3) year terms.

Anticipated Funding and Payment Structure

• Anticipated total maximum available funding is $10,597,320 for the three-year contract term.
• Estimated number of contracts: One (1).
• Contractor will be reimbursed using a rate structure based on proposed rates.

Minimum Proposer Qualifications

• A proposer who fails to meet the minimum qualification requirements listed on Page 19 of the RFP document may be found non-responsive and the proposal may be rejected.

Minority and Women-Owned Business Enterprises (M/WBE) Goals / Subcontracting Information

• This contract is subject to NYC Local Law 1 subcontracting goals.  The target M/WBE utilization goals for this contract is 30 % unspecified .

Questions Regarding this RFP

Questions regarding this RFP must be transmitted in writing to the Agency Contact Person listed in PASSPort. Substantive information/responses to questions received will be released in an addendum to the RFP, unless in the opinion of the Agency, the question is of a proprietary nature. ACS cannot guarantee a timely response to written questions regarding this RFP received less than one week prior to the proposal due date.

ACS strongly recommends that proposers complete and submit their proposals at least 24 hours in advance of the proposal due date and time. If you encounter any technical issues, please send an email to: help@mocs.nyc.gov and copy InPerson-VideoRemote-RFP@acs.nyc.gov , and also if you need assistance with PASSPort, please contact the MOCS Service Desk:
https://mocssupport.atlassian.net/servicedesk/customer/portal/8 .

Use of PASSPort

To respond to this RFP, organizations must have an account in PASSPort. Proposals will ONLY be accepted through PASSPort. If you do not have a PASSPort account, please visit www.nyc.gov/passport to get started.