TBS Lab Service Agreement APS One and Masterclave 10

The Department of Agriculture is seeking bids to establish an Business Full Service Annual Agreement for APS One equipment at the Thompson Bishop Sparks Lab, 890 Simms Rd., Auburn, AL 36832.
Catalog  Number 4705657 Description: APS One (SN10165290)
Catalog Number:4705480 Description: BioMerieux Masterclave 10 (SN10168173)

Scope of Coverage: The Business Full Service Agreement should cover all:
•              Telephone support
•              Labor on machines
•              Travel expenses of service technician
•              All parts needed to repair machine
•              Unlimited number of telephone support calls and on-site service visits, if necessary to resolve the issue during business hours only.
•              Service must be provided by a trained technician or field service engineer.
•              One annual Preventative Maintenance on each machine.
•              Annual Service Agreement from May 2025 to May 2026

Coverage Hours:
•              Onsite Support: Available between 8:00AM – 5:00PM local time in the Continental U.S., Monday through Friday (excluding locally observed holidays).
•              Technical Support: Provided 8:00AM – 5:00PM local time in the Continental U.S., Monday through Friday (excluding locally observed holidays).
•              Preventive Maintenance: All Instruments with the Service Agreement receive 1 Preventative Maintenance visit (“PM”) per year during business hours.
•              Remote Support by a trained technician via remote program access to troubleshoot on instrument during Business hours.
•              Service Level: Supplier shall use reasonable efforts to provide Customer on-site remedial maintenance during the stated coverage hours (8:00AM – 5:00PM) within twenty-four (24) hours of determination that an on-site visit is necessary.