Comprehensive COBRA and CAL-COBRA Administration

The County of Solano, Department of Human Resources , hereinafter referred to as the "County", is soliciting proposals from qualified Third-Party Administrators (TPAs)(s) to provide Comprehensive COBRA and CAL-COBRA Administration for eligible employees and qualified beneficiaries. The selected vendor will be responsible for the full administration of continuation coverage, including required notifications, eligibility and qualifying event administration, enrollment processing, premium billing and collection, trust account management, coordination with benefit carriers, regulatory compliance, and participant support. The County seeks an experienced partner that can ensure accurate, timely, and compliant administration while providing exceptional customer service through multiple communication channels, bilingual support, and secure online self-service tools.

The County is committed to providing eligible employees and their dependents with uninterrupted access to continuation health coverage in accordance with the Consolidated Omnibus Budget Reconciliation Act (COBRA), Cal-COBRA, HIPAA, and other applicable federal and state regulations. To support these obligations, the County requires a qualified TPA to administer all aspects of the continuation coverage process, from initial notices through coverage termination, while maintaining required records, safeguarding protected health information, and responding promptly to participant and County inquiries. The selected vendor will work collaboratively with the County to ensure a seamless transition of services, maintain regulatory compliance, and deliver efficient, reliable administration that supports both the County and its plan participants.