25026 RFI Advanced Contact System Training Application

Location:	Texas
Posted:	Jun 21, 2025
Due:	Jul 24, 2025
Agency:	North Texas Tollway Authority
Type of Government:	State & Local
Category:	U - Education and Training Services
Solicitation No:	B2500000925
Publication URL:	To access bid details, please log in.

Header Information

Bid Number:

B2500000925

Description:

25026 RFI Advanced Contact System Training Application

Bid Opening Date:

07/24/2025 11:00:00 AM

Purchaser:

Helen Chaney

Organization:

North Texas Tollway Authority

Department:

PROCURE - Procurement Services

Location:

CS - Customer Service

Fiscal Year:

Type Code:

RI - Request For Information

Allow Electronic Quote:

Yes

Alternate Id:

Required Date:

Available Date
:

06/20/2025 09:11:10 AM

Info Contact:

hchaney@ntta.org

Bid Type:

OPEN

Informal Bid Flag:

Purchase Method:

Open Market

Pre Bid Conference:	July 7, 2025 at 1:00 p.m. CT. Join on your computer or mobile app. Use link included in RFI to join the meeting or call in (audio only) tel: +1 469-214-9499, Phone Conference ID: 241 185 726 732 2 Passcode: qQ6xe6pY
Bulletin Desc:	THIS IS A REQUEST FOR INFORMATION (RFI) ONLY to seek information on the potential use of AI-powered applications that use artificial intelligence to simulate real-world customer interactions, providing contact center agents with targeted feedback and personalized learning experiences to improve skills and performance.

Ship-to Address:

North Texas Tollway Authority
Attn Procurement Services
5900 W. Plano Parkway
Plano, TX 75093
US
Email: bidpurchasing@ntta.org
Phone: (214) 461-2000

Bill-to Address:

North Texas Tollway Authority
5900 W. Plano Parkway
Plano, TX 75093
US
Email: bidpurchasing@ntta.org
Phone: (214) 461-2000

Print Format:

Bid Print New

File Attachments:

25026 RFI Advanced Contact System Training Application
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Form Attachments:

Required Quote Attachments

NTTA Contract #:

25026-NTT-00-GS-CS

Item # 1:

(

208

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66

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THIS IS A REQUEST FOR INFORMATION (RFI) ONLY to seek information on the potential use of AI-powered applications that use artificial intelligence to simulate real-world customer interactions, providing contact center agents with targeted feedback and personalized learning experiences to improve skills and performance. | NIGP Codes: 208-66, 208-81 | Project Estimate: $0

NIGP Code:

208-66
Professional: Computer Training, E-learning, Hospital/Pharmacy, Legal, etc. Software, Microcomputer

Qty

Unit Cost

UOM

Total Cost

1.0

EA - Each

Manufacturer:		Brand:		Model:
Make:		Packaging:

25026 RFI Advanced Contact System Training Application

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