Non-Emergency Transportation Services
| Location: | Ohio |
|---|---|
| Posted: | Dec 8, 2025 |
| Due: | Dec 19, 2025 |
| Agency: | Government of Ohio |
| Type of Government: | State & Local |
| Category: |
|
| Publication URL: | To access bid details, please log in. |
| Bid Title: |
Non-Emergency Transportation Services
|
| Category: | Job and Family Services |
| Status: | Open |
|
Attachment Preview
Request for Proposal
Non-Emergency Transportation
______________________________________________________
GENERAL INFORMATION
Fulton County Job & Family Services (hereinafter, FCJFS) will receive proposals for non-emergency
transportation services for consumers referred from Fulton County Job and Family Services (FCJFS).
This includes transporting individuals in Fulton County and the surrounding area. FCJFS wishes to
contract with an experienced transportation provider for assistance in providing transportation
services for individuals.
Timetable
December 8, 2025
December 17, 2025 @4:00 pm
December 19, 2025 @4:00 pm
December 23, 2025 @10:00 am
January 1, 2026, to December 31, 2026
Request for Proposals (RFP) Released
Deadline for Submitting Questions
Deadline for Submitting Proposals
Public Meeting to Award Contract
Contract Period
Contact Person
Melissa LaFountain, Fiscal Supervisor
Fulton County Job & Family Services
604 S. Shoop Avenue, Suite 200,
Wauseon, OH 43567
419-337-0010 Ext. 1862
FAX 419-335-9628
E-mail: Melissa.LaFountain@jfs.ohio.gov
Written questions concerning this Request for Proposal (RFP) may be submitted to FCJFS at the address
below or via e-mail to Melissa.LaFountain@jfs.ohio.gov by December 17, 2025, at 4:00 pm. FCJFS will
endeavor, but shall not be required, to answer any such request for information. All answers shall be
provided to all persons/firms who have received copies of this RFP and posted online. Sealed bids
must be received at the address below by 4:00 pm on December 19, 2025.
Conflict of Interest
No vendor will promise or give to any FCJFS employee anything of value that could influence the
employee in their decision on awarding contracts/vendor agreements. No vendor will try to influence
an employee of FCJFS to violate any procurement policies of the agency, the Ohio Revised Code, or
Federal Procurement Regulations.
Availability of Funds
This RFP and all agency contracts/vendor agreements are contingent on the availability of funds. If,
during the RFP process, funds are not available for the proposed services, the RFP process will be
canceled. The vendor will be notified at the earliest possible time. FCJFS is not required to
compensate the vendor for any expenses incurred as a result of the RFP process.
VENDOR PROJECT REQUIREMENTS
Program Description
FCJFS is seeking a provider(s) for transportation services. The goal of the program is to provide
transportation services for customers referred from FCJFS for agency, medical (including stretcher
service), work-related appointments, and other transports in Fulton County and the surrounding area.
Program Characteristics
The Transportation Provider must be:
1. Culturally responsive to the customers they transport.
2. Respectful of the customers they transport.
Staff Requirements
Experience in providing transportation services to individuals in the immediate area of Fulton County,
and/or individuals of similar locations and characteristics.
Indicate which staff will be involved directly with providing the transportation services.
Staff resumes must be submitted with the bid.
It is expected transportation services include the need for the services at various times throughout the
day.
Vendor Requirements
Familiarity with Fulton County is beneficial but not required. Experience is taken into consideration
with vendor selection.
Must be licensed to conduct work in the State of Ohio.
Must be registered with the System for Award Management (SAM.gov)
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Exclusions
Transportation Services funds may not be used to pay for:
1. Medical, psychological, psychiatric, therapeutic, diagnostic services or treatment.
2. Services that can be paid for by third party resources such as Medicaid, private health
insurance, etc.
3. Construction or purchase of facilities or buildings.
4. Purchase of equipment.
Target Population
This proposal is limited to serving Fulton County residents who are referred for services by FCJFS.
Project Deliverables
The vendor must be able to measure and report the following statistical information during the
contract period:
Service Delivery Expectations:
● The number of individuals served who are transported to his or her
appointments timely.
Output Effectiveness:
• the number of individuals served
• the number of individuals who are no-calls, no-shows
• the mileage
• the number of trips
Billing Requirements
Invoices should be submitted via email to Fulton_Fiscal@jfs.ohio.gov on a weekly basis following the
week in which services were provided. The invoice will include the miles transported per trip, the
name of individuals served, the destination transported, the negotiated rate and total rate for the
transportation provided. Invoices should include proof of signature by the customer who was
transported and the total mileage for the trip. Beginning and ending mileage for each trip should also
be provided.
SUBMITTING BIDS
Delivery of Bids
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Vendors must mail or deliver one signed, sealed original proposal to Fulton County Job & Family
Services, 604 S. Shoop Avenue, Suite 200, Wauseon, Ohio 43567, no later than 4:00 p.m., December
19, 2025.
Acceptance and Rejection of Bids
FCJFS reserves the right to reject any or all Bids.
Opening of Bids
The sealed bids will be opened by FCJFS in a public meeting on December 23, 2025, at 10 :00 am at
Fulton County Commissioners, 152 S. Fulton St., Wauseon, Ohio, in the 2nd floor conference room
Contract Period-Funding & Invoicing
The contract begins on January 1, 2026, and ends on December 31, 2026. The vendor shall claim
payment only for eligible services provided, in the amount determined by the negotiated budget.
Reimbursement by FCJFS will be made within 30 days of receipt of qualified weekly invoices and any
required documentation or revisions.
Confidentiality & Security
Any vendor with access to confidential information will be required to keep that information
confidential.
CONTRACT COMPLIANCE REVIEW AND MONITORING POLICY
The contract requires the completion of contract compliance reviews, or monitoring, to ensure FCJFS
receives quality and cost-effective services.
The scope of the review is for any given month within the vendor agreement period.
Components of a Review-Financial and Service
Financial reviews are an examination of financial records that can include general ledger journal
entries, payroll ledgers, invoices, bank statements, detailed trial balance, annual financial statement,
Board minutes, etc. Actual program expenses are reviewed and compared to the program budget
submitted to FCJFS to determine the actual cost of the program and the appropriateness of expenses
claimed.
Service reviews can include an examination of client records, rosters, quality and quantity assurance
data, observation of activities (when appropriate), and/or customer satisfaction surveys. If the vendor
had a recent audit, FCJFS requires a copy of the audit be submitted to FCJFS.
Actual service documentation will be compared with services invoiced to and reimbursed by FCJFS.
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A copy of the review report is given to the vendor and filed with the vendor agreement. All issues
reported must be resolved. When determined necessary by FCJFS, another review is completed within
the vendor agreement period. This mini review is to determine and ensure adherence to the
compliance reports recommendations.
Overpayment Recovery
An overpayment occurs when there is no documentation to support service(s) invoiced and paid, the
consumer was not eligible for the service, or the vendor billed for unallowable costs or costs not in the
vendor agreement budget or more than the budget line items.
A repayment plan will be developed with the vendor. Except in unusual circumstances, complete
repayment must be made within the vendor agreement duration unless negotiated with and agreed
upon by FCJFS.
BID FORMAT
Proposal Format
To simplify the process of evaluating bids, and to assure each proposal receives the same review, all
bids must be submitted in the following format. Bids must contain all the items listed here in the
format provided. Proposal sections must be numbered corresponding to the following format:
• Cover Sheet Form
• Proposal Narrative
• Budget
• Copies of agency professional certifications and resumes
• Verification of auto/liability insurance
Proposal Format
The elements listed below should be included in a detailed narrative format.
• Summary: A statement as to the intent of the proposal, the basic program approach,
highlighting such details as the estimated number to be served and planned outcomes.
• Program Description: A detailed narration of your planned implementation and delivery of
Transportation services.
• Goals/objectives and performance and effectiveness levels: Discuss target populations and
project deliverables as specified in this RFP; projected number of families to be served.
• Justification for budget costs: Discuss in detail the budget line-item costs proposed and their
justification. Develop and define a unit cost.
• Fiscal capacity: Describe your process to capture and report fiscal information, processing
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