WEB-BASED TRAINING CONTENT DELIVERED THROUGH A LEARNING MANAGEMENT SYSTEM

Location:	New York
Posted:	Apr 16, 2026
Due:	May 8, 2026
Agency:	Erie County
Type of Government:	State & Local
Category:	70 - General Purpose Information Technology Equipment (including software). D - Automatic Data Processing and Telecommunication Services R - Professional, Administrative and Management Support Services U - Education and Training Services
Publication URL:	To access bid details, please log in.

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ERIE COUNTY

REQUEST FOR PROPOSAL (RFP)

TO PROVIDE:

Web-Based Training Content Delivered

Through a Learning Management System

RFP # 2026-035VF

APRIL 13, 2026

Erie County Department of Personnel

Brian C. Bray, Commissioner

EDWARD A. RATH COUNTY OFFICE BUILDING

95 FRANKLIN STREET

BUFFALO, NEW YORK 14202

COUNTY OF ERIE, NEW YORK

REQUEST FOR PROPOSALS (“RFP”)

RFP# 2026-035VF

TO PROVIDE - WEB-BASED TRAINING CONTENT DELIVERED THROUGH

A LEARNING MANAGEMENT SYSTEM

I. INTRODUCTION

The County of Erie, New York (the “County”) is currently seeking Proposal Statements from

qualified firms to provide state-of-the-art web-based training content for delivery through a

Learning Management System (“LMS”). Proposers interested in providing these services are

invited to respond to this request.

It is the County's intent to select the Proposer that provides the best solution for the County's needs.

The County reserves the right to amend this RFP. The County reserves the right to reject any or

all of the proposals, or any part thereof, submitted in response to this RFP, and reserves the right

to waive formalities, if such action is deemed to be in the best interest of the County. The County

reserves the right to request additional information from any proposer. The County reserves the

right to award negotiated contracts to one or more proposers.

This RFP is not intended and shall not be construed to commit the County to pay any costs incurred

in connection with any proposal or to procure or contract with any firm.

The County will only contract with firms that do not discriminate against employees or applicants

for employment because of race, creed, color, national origin, sex, age, disability, marital status,

sexual orientation, citizenship status or any other status protected by New York State and Federal

laws.

II. PROPOSAL PROCEDURES

A. ANTICIPATED SCHEDULE OF PROPOSAL

Issue RFP:

April 13, 2026

RFP Informational Meeting: April 27, 2026 from 9 a.m. to 10 a.m.

RFP Informational Meeting will be held via WebEx. Register for the Informational

Meeting by contacting diana.rose@erie.gov by April 23, 2026.

Proposals Due:

Selection Made by:

Contract Signed:

May 8, 2026

May 22, 2026

Following all necessary County approvals.

Requests for clarification of this RFP must be written and submitted to Personnel

Specialist Diana Rose at diana.rose@erie.gov. Questions may be submitted until 4:00 pm

EST on April 22, 2026. Formal written responses will be distributed by the County on

April 27, 2026, and will be available at https://www3.erie.gov/purchasing/requests-

proposals-construction-bids.

B. GENERAL REQUIREMENTS

1. Each proposal shall be prepared simply and economically avoiding the use of elaborate

promotional materials beyond what is sufficient to provide a complete, accurate and

reliable presentation. Proposals shall be limited to fifteen (15) pages. The following items

are specifically excluded from the fifteen-page limit: Transmittal Letter / Signed Proposer

Certification (Schedule A); Table of Contents; Cost Proposal (submitted in a separate,

sealed envelope); MBE/WBE and Veteran-Owned Business Certification letters; Resumes

of key personnel (if provided as an appendix); Proof of Insurance / Standard Insurance

Provisions (Schedule B).

2. One (1) original and three (3) copies shall be submitted. Proposals MUST be signed.

Unsigned proposals will be rejected. One (1) electronic copy of the proposal shall also be

submitted electronically to diana.rose@erie.gov.

3. Submission of the proposals shall be directed to:

Diana Rose

Erie County Department of Personnel

95 Franklin Street, Room 604

Buffalo, NY 14202

All proposals must be delivered to the above office on or before May 1, 2026 at 4:00

p.m. EST. Proposals received after the above date and time will not be considered.

The County is under no obligation to return proposals.

4. NO COMMUNICATIONS OF ANY KIND WILL BE BINDING AGAINST THE

COUNTY, EXCEPT FOR THE FORMAL WRITTEN RESPONSES TO ANY

REQUEST FOR CLARIFICATION.

5. Proposers may be required to give an oral presentation to the County to clarify or elaborate

on the written proposal. Those proposers will be notified to arrange specific times.

6. No proposal will be accepted from nor any agreement awarded to any proposer that is in

arrears upon any debt or in default of any obligation owed to the County. Additionally, no

agreement will be awarded to any proposer that has failed to satisfactorily perform pursuant

to any prior agreement with the County.

7. Certified Minority Business Enterprise/Women's Business Enterprise (MBE/WBE)

proposers should include the Erie County certification letter with the proposal.

8. If proposer is a Veteran Owned Business, proposer should include letter indicating

company is 51% or more Veteran-owned.

All proposers submitting proposals must include a cost proposal in a separate sealed

envelope clearly labeled with the proposer name, due date of proposal, proposal

name “Request for Proposals to Provide Web-Based Training Content Delivered

through a Learning Management System RFP #

” and Cost Proposal.

III. SCOPE OF PROFESSIONAL SERVICES REQUIRED

A. COUNTY OVERVIEW

The County, including Erie Community College, currently employs nearly 6,000

individuals, including approximately 600 supervisor / management personnel in over 20

departments. Erie County provides a broad range of services through departments such as

Social Services, Public Works, Sheriff’s Office, Health, etc.

B. GOALS

The County of Erie is seeking to acquire web-based training content delivered through a

learning management system maintained by a vendor. Our goal is to improve performance

and achieve full compliance in mandated subjects by providing web-based training to all

personnel. Training topics are prioritized as follows:

1. Prevention of Discrimination, Harassment, and Workplace Violence for

Employees and Supervisors;

2. Safety;

3. Supervisory Core; and

4. Management / Leadership.

C. OBJECTIVES

This contract will allow Erie County to support training using an integrated online

learning portal to deliver a rich mixture of elearning courses, videos, books, and

supporting resources that are aligned with industry standards and best-practices.

These objectives include:

• Maintain compliance in mandated topics for 6,000 employees.

• Improve employee performance through engaging courses.

• Provide consistent delivery of content.

• Track employee online and in-classroom training.

• Track employee proficiency in course work.

• Offer training and supplemental opportunities for professional development.

D. WEB-BASED TRAINING REQUIREMENTS OVERVIEW

The contractor shall provide licensed access for up to 6,000 employees to a

hosted online platform that enables user administration and integrated e-learning

content access to include the following courseware areas:

o Legal / Federal Compliance

o Health and Safety Training

o Professional Development, including IT Professional Skills and Digital

/ End User Skills

The solution shall include existing and future title releases for all required content

collections.

The online deployment platform shall function as a learning portal providing

integrated access and tracking across multiple types of learning resources, with

flexible options for content discovery, site administration and branding, and

integration with other HR systems and processes at Erie County.

The licensed solution shall include program implementation and utilization

support as well as help desk services for end user and administrator technical

assistance.

Courseware must also include a legal, New York state, and federal

compliance courseware collection designed to address compliance training

needs such as Human Resources, employment, and HIPAA issues and

government specific topics, such as, but not be limited to:

• EEO and Preventing Discrimination in the Workplace;

• Information Security Awareness;

• Privacy Awareness;

• Sexual Harassment Prevention;

• Workplace Safety;

• Workplace Violence; and

• Government Ethics.

E. LMS TECHNOLOGY REQUIREMENTS

A Learning Management System with appropriate bandwidth to sustain upto 6,000

employees.

F. CURRENT TECHNOLOGY OVERVIEW

Current standards for Erie County include: Operating Systems: Windows 11 and Microsoft

365.

G. CONTENT REQUIREMENTS

Products and services are to include, but are not limited to the following:

1. Ongoing curriculum and courses based upon compliance requirements and

performance standards for County personnel. At minimum, the core components of

each module should contain:

a. A design for high interaction with the learner;

b. Variety of presentations formats: online course, videos, webinars, etc.;

c. Teaching text supplemented with key principles - presented for laymen

understanding;

d. Teaching material using examples relevant to the lesson;

e. An assessment to determine the learner’s comprehension of the lesson;

f. Pertinent written documents the learners may print and keep for review;

g. Ability to customize content for our users;

h. Customized content interfaces;

i. Ability to customize for sight impaired individuals;

j. Ability to develop learning plans for individual units/departments;

k. Includes navigation tools;

l. Ability to approve learning requests; and

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Department	Title	Submission Deadline	Additional files
PERSONNEL	WEB-BASED TRAINING CONTENT DELIVERED THROUGH A LEARNING MANAGEMENT SYSTEM	Friday, May 8, 2026	web-based-training-rfp-2026-035vf-addendum-1.pdf

WEB-BASED TRAINING CONTENT DELIVERED THROUGH A LEARNING MANAGEMENT SYSTEM

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