Janitorial Services RFP

Location:	North Carolina
Posted:	Mar 23, 2026
Due:	Apr 9, 2026
Agency:	State Government of North Carolina
Type of Government:	State & Local
Category:	S - Utilities and Training Services
Solicitation No:	677-PW26-05
Publication URL:	To access bid details, please log in.

Solicitation Number:	677-PW26-05
Project Title:	Janitorial Services RFP
Description:	The Town of Wendell is seeking proposals for a reliable, professional, and cost-effective janitorial contractor to provide high quality services at eight (8) Town facilities. Required services include cleaning facilities, boardroom, offices, breakrooms, restrooms, showers, kitchen areas, hallways, elevator, stairwells, and other common areas to maintain a clean, safe, and welcoming environment that meets all health standards. Services will include day/afternoon and evening cleanings.
Opening Date:	4/9/2026 3:00 PM
Posted Date:	3/24/2026
Status:	Open
Department:	TOWN OF WENDELL


Solicitation Number * 677-PW26-05	Department TOWN OF WENDELL	Status Reason Open
Opening Date 2026-04-09T15:00:00.0000000	Posted Date * 2026-03-23T18:49:36.0000000Z	Primary Commodity Code General building and office cleaning and maintenance services
Mandatory Conference/Site Visit — —	Special Instructions —	Solicitation Type * Select RFP IFB RFI
Owner Audrey Foster
Description The Town of Wendell is seeking proposals for a reliable, professional, and cost-effective janitorial contractor to provide high quality services at eight (8) Town facilities. Required services include cleaning facilities, boardroom, offices, breakrooms, restrooms, showers, kitchen areas, hallways, elevator, stairwells, and other common areas to maintain a clean, safe, and welcoming environment that meets all health standards. Services will include day/afternoon and evening cleanings.

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409 Landing View Dr. Wendell, NC 27591

Telephone: (919) 365-4450 www.townofwendellnc.gov

REQUEST FOR PROPOSALS

RFP #677-PW26-05

Project Title: Janitorial Services

Issue Date: March 23, 2026

Due Date: April 9, 2026 at 3:00PM ET

Issuing Department: Public Works

Direct all inquiries concerning this RFP to:

Kori Garrett

Program Administrator

Email: kgarrett@townofwendellnc.gov

v.3.13.26

Table of Contents

1 REQUEST FOR PROPOSALS ....................................................................... 2

1.1 Introduction ....................................................................................................................... 2

1.2 Purpose and Background................................................................................................... 2

1.3 Notice to Vendors Regarding RFP Terms and Conditions ............................................... 2

1.4 RFP Response Timeline .................................................................................................... 2

1.5 Proposal Questions ............................................................................................................ 3

1.6 Proposal Submission Requirements and Contact Information .......................................... 3

1.7 Rights to Submitted Material ............................................................................................ 3

2 PROPOSALS .................................................................................................. 4

2.1 Request for Proposal Document........................................................................................ 4

2.2 Evaluation Criteria ............................................................................................................ 4

2.3 Proposal Evaluation Process ............................................................................................. 5

2.4 Final Selection................................................................................................................... 5

2.5 Notice to Proposers Regarding RFP Terms and Conditions ............................................. 6

3 SCOPE OF SERVICES................................................................................... 6

4 COST PROPOSAL/EXECUTION OF PROPOSAL ....................................... 10

5 REFERENCES.............................................................................................. 12

INSTRUCTIONS TO VENDORS ........................................................................ 13

1 REQUEST FOR PROPOSALS

1.1 Introduction

The Town of Wendell (Town) is issuing this Request for Proposals (RFP) to solicit qualified vendors for

an all-inclusive service contract to provide janitorial services across multiple locations.

1.2 Purpose and Background

The Town of Wendell is seeking proposals for a reliable, professional, and cost-effective janitorial

contractor to provide high quality services at eight (8) Town facilities. Required services include cleaning

facilities, boardroom, offices, breakrooms, restrooms, showers, kitchen areas, hallways, elevator,

stairwells, and other common areas to maintain a clean, safe, and welcoming environment that meets all

health standards. Services will include day/afternoon and evening cleanings.

1.3 Notice to Vendors Regarding RFP Terms and Conditions

It shall be the Vendor’s responsibility to read the Instructions, all relevant exhibits and attachments, and

any other components made a part of this RFP and comply with all requirements and specifications herein.

Vendors also are responsible for obtaining and complying with all Addenda and other changes that may be

issued in connection with this RFP.

If Vendors have questions, issues, or exceptions regarding any term, condition, or other component within

this RFP, those must be submitted as questions in accordance with the instructions in Section 1.6 Proposal

Questions. If the Town determines that any changes will be made as a result of the questions asked, then

such decisions will be communicated in the form of an RFP addendum. The Town may also elect to leave

open the possibility for later negotiation and amendment of specific provisions that have been addressed

during the question submission period. Other than through this process, the Town rejects and will not be

required to evaluate or consider any additional or modified terms and conditions submitted with Vendor’s

proposal. This applies to any language appearing in or attached to the document as part of the Vendor’s

proposal that purports to vary any terms and conditions or Vendors’ instructions herein or to render the

proposal non-binding or subject to further negotiation. Vendor’s proposal shall constitute a firm offer. By

execution and delivery of this RFP Response, the Vendor agrees that Vendor is prepared to enter into a

contract should Town select Vendor’s proposal and that any additional or modified terms and conditions,

whether submitted purposely or inadvertently, shall have no force or effect, and will be disregarded.

Noncompliance with, or any attempt to alter or delete, this paragraph shall constitute sufficient grounds to

reject Vendor’s proposal as nonresponsive.

If a Vendor desires modification of the terms and conditions of this solicitation, it is urged and cautioned

to inquire during the question period, in accordance with the instructions in this RFP, about whether

specific language proposed as a modification is acceptable to or will be considered by the Town.

Identification of objections or exceptions to the Town’s terms and conditions in the proposal itself shall

not be allowed and shall be disregarded or the proposal rejected.

1.4 RFP Response Timeline

The RFP process shall adhere to the following schedule:

RFP Process

RFP Posted

Proposers Written Questions Due

Town Responses to Proposers questions

Proposal Submission Deadline

Date and time

3/23/2026

3/31/2026

4/2/2026

4/9/2026

Note: All times shown as Eastern Time (ET).

1.5 Proposal Questions

Upon review of the RFP documents, Vendors may have questions to clarify or interpret the RFP in order

to submit the best proposal possible. To accommodate the Proposal Questions process, Vendors shall

submit any such questions by the above due date. The Town will not entertain any further questions after

the due date. Written questions shall be emailed to kgarrett@townofwendellnc.gov by the date and

time specified above. Vendors should enter “RFP #677-PW26-05: Questions” as the subject for the email.

Questions submittals should include a reference to the applicable RFP section and be submitted in the

format shown below:

Reference

RFP Section, Page Number

Vendor Question

Vendor question …?

Questions received prior to the submission deadline date, the Town’s response, and any additional terms

deemed necessary by the Town will be posted in the form of an addendum to the North Carolina Electronic

Vendor Portal (eVP), https://evp.nc.gov/solicitations, and shall become an Addendum to this RFP. No

information, instruction or advice provided orally or informally by any Town personnel, whether made in

response to a question or otherwise in connection with this RFP, shall be considered authoritative or

binding. Vendors shall rely only on written material contained in an Addendum to this RFP.

1.6 Proposal Submission Requirements and Contact Information

Electronic responses ONLY will be accepted through the NC eVP website. Interested parties must be

logged in to submit proposals electronically. Registration information is available at NC Electronic Vendor

Portal (eVP). It shall be the Vendor’s sole responsibility to ensure access to the NC eVP website and for

submission by the designated time. Proposals must be clearly marked with name of the submitting company,

the RFP number and RFP title. Proposers must submit one (1) electronic version, submitted as a viewable

and printable Adobe Portable Document File (PDF).

Submissions that do not comply with the stated submission method will be deemed non-responsive. The

Town reserves the right to reject any or all proposals for any reason and to waive any informality it deems

in its best interest. Any requirements in the RFP that cannot be met must be indicated in the proposal.

Proposers must respond to the entire Request for Proposals (RFP). An incomplete proposal may be

eliminated from consideration at the discretion of Wendell.

Proposals must follow the format as defined in Section 2 PROPOSALS.

Respondents are cautioned not to make changes to any of the terms and conditions in this solicitation.

Doing so may render a Respondent’s proposal unacceptable and unresponsive for award. Question and

inquiries must be made in writing as outlined in Section 1.

1.7 Rights to Submitted Material

All proposals, responses, inquiries, or correspondence relating to or in reference to this RFP, and all reports,

charts, and other documentation submitted by Proposers (other than materials submitted as and qualifying

as trade secrets under North Carolina law) shall become the property of the Town when received and the

entire proposal shall be subject to the public records laws of the State of North Carolina except where a

proper trade secrets exception has been made by the Proposer in accordance with the procedures allowed

by North Carolina law.

The Town reserves the right to retain all proposals submitted and to use any ideas in a proposal regardless

of whether that proposal is selected. Submission of a proposal indicates acceptance by the Proposer of the

conditions contained in this Request for Proposal.

2 PROPOSALS

Responses must follow the format outlined herein. The Town may reject as non-responsive at its sole

discretion any proposal or any part thereof that is incomplete, inadequate in its response, or departs in any

substantive way from the required format. Proposal responses shall be organized in the following manner:

1. Cover Letter/Letter of Intent

Respondents shall submit a clear and concise response identifying the legal entity that would

enter into the Contract with the Town to include the following information:

a. Full Legal Name of the Vendor

b. Primary contact person working on the Town’s behalf and their contact information

c. The Vendor’s contact information

d. Why the Town should select the Firm for this work

e. Acknowledgement of any Addenda (if applicable)

2. Qualification and Experience

The Proposer should describe its track record in performing services comparable to those specified in

the RFP and other information relevant to making a determination as to the ability of the Proposer to

perform these services. List at least three (3) references for contracts in the past five (5) years similar

to the scope and size of the project specified herein.

3. Project Understanding and Approach

This section shall include a brief summary of the Proposer’s understanding of the scope of services

presented in this RFP and emphasize any unique aspects or strengths of the Proposal.

4. Organization, Staffing and Certifications

This section must include the proposed staffing and deployment and organization of personnel to be

assigned to this project. The Proposer shall provide information as to the qualifications and

experience of all personnel to be assigned to this project. For proposed subcontractors, please provide

the name of each vendor, the office location, contact name and telephone number, and the services to

be provided.

5. Cost Proposal

Complete, Sign and Submit Cost Proposal/Execution of Proposal section number 4. Proposals

shall include pricing for the scope of work, all labor, time, and materials. Sales Tax shall not be

included in any proposed prices. The Town is not tax exempt and will pay sales tax where applicable.

Any applicable Sales tax shall be invoiced as a separate item.

2.1 Request for Proposal Document

The RFP is comprised of the base RFP document, any attachments, and any addenda released before

Contract award. All attachments and addenda released for this RFP in advance of any Contract award are

incorporated herein by reference.

2.2 Evaluation Criteria

This is not a bid. There will not be a public bid opening. Proposals will be evaluated based on the following

criteria:

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

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Janitorial Services RFP

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See also