RFP - Customer Service Program

The Town of Vail ("Town") is seeking proposals from qualified applicants to design, implement, and launch a comprehensive community-wide customer experience and ambassador program. This program will not only deliver consistent employee service training but also provide networking/connection opportunities and meaningful recognition of employees that showcase our values. The Town envisions a signature initiative that equips employees throughout the Vail community with the knowledge, skills, relationships, and pride necessary to consistently deliver exceptional experiences for residents and visitors. The program should be available to employees from any local Vail business, with participation specifically encouraged at frontline retail/restaurant and lodging partners. The Town seeks an innovative partner capable of developing a sustainable program that strengthens community engagement, supports local businesses, reinforces Vail's brand, and advances the Town's vision:  Your Favorite Mountain Town

The Town of Vail seeks proposals from qualified applicants to design, develop, implement, and support a comprehensive community customer experience and ambassador program. The selected organization will partner with the Town to create a sustainable program that enhances the visitor experience, strengthens community pride, supports local businesses, and promotes a culture of hospitality throughout Vail.

The Town envisions a program that extends beyond traditional customer service training. The selected organization should develop an engaging, community-centered experience that equips participants with the knowledge, confidence, relationships, and practical skills necessary to become ambassadors for Vail. The program should foster meaningful connections among businesses, employees, and community organizations while reinforcing the Town's vision of being "Your Favorite Mountain Town."  The program needs to also include an employee recognition component, to highlight and reward exemplary ambassadors.

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