CVR-SAFE Motorist Aid Call Answering Services

The Capitol Valley Regional Service Authority for Freeways and Expressways (CVR-SAFE) is seeking qualified proposals for contractor services to establish and operate a Motorist Aid Answering Center (MAAC) capable of answering 100% of the calls generated by the 511 Motorist Aid service and CVR-SAFE call box system, prior to removal. The contract term will be three years with potential for two (2) one-year extensions.

The Capitol Valley Regional Service Authority for Freeways and Expressways (CVR-SAFE) was formed pursuant to Section 2550, et seq., of the California Streets and Highway Code for the purpose of implementing, maintaining and operating motorist aid services on freeways and State highways, including a roadside assistance system accessed via 511 in the following counties: the County of Sacramento; the County of Yolo; the County of Sutter; the County of Yuba; the County of El Dorado; and the County of San Joaquin.

CVR-SAFE staffs and manages the greater Sacramento region’s motorist aid program, a cooperative effort that currently includes roadside assistance accessed via 511 and approximately 300 call boxes sites on about 750 miles of highway in a seven-county area. Roadside assistance accessed via 511 and call boxes, provide motorists in need with a direct link to the California Highway Patrol, Freeway Service Patrol services, and other motorist aid services via a private call answering service.

The program is a joint venture of Sacramento, San Joaquin, Sutter, Yolo, Yuba, and El Dorado counties, which together operate CVR-SAFE. CVR-SAFE also currently manages the motorist aid system in Glenn County. It is financed by an annual $1 charge on all registered vehicles in the participating counties.

CVR-SAFE will begin removing roadside and trailside call boxes in spring of 2026 with the total removal of all roadside and trailside call boxes scheduled for December 2026. Calls that come through the 511 Roadside Assist feature and roadside assistance calls to the remaining roadside call boxes must be answered. Private call answering services are necessary to maintain the operations of the CVR-SAFE motorist aid system. This RFP and subsequent contract for motorist aid call answering services will allow services to continue without interruption.