CISCO SMARTNET RENEWAL - DIR
| Location: | Federal |
|---|---|
| Posted: | Mar 19, 2025 |
| Due: | Mar 26, 2025 |
| Agency: | San Antonio Water System |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | 25-15026-1 |
| Publication URL: | To access bid details, please log in. |
Bid Information
| Type | Request for Quotes |
| Status | Issued |
| Number | 25-15026-1 (CISCO SMARTNET RENEWAL - DIR) |
| Issue Date & Time | 3/19/2025 11:00:03 AM (CT) |
| Close Date & Time | 3/26/2025 03:00:00 PM (CT) |
| Notes |
RFQ GUIDELINES
SAWS requests that all pricing furnished include delivery/freight (i.e., F.O.B. Destination).
Each item listed shall be awarded to the bidder providing the overall lowest qualified bid, base year and extensions considered, if applicable.
SAWS reserves the right to award this RFQ to one source.
Terms and conditions of this RFQ and resultant contract shall be in accordance with DIR,
DIR-CPO-5347 is required
.
Electronic quotes can not be accepted after the specified date/ time. Quotes received late will not be considered in the evaluation.
SCOPE: The San Antonio Water System is soliciting quotes for extended hardware maintenance and support of Cisco equipment. SAWS would like to have a single vendor who can respond with a full SLA of 24/7 onsite support. Replacement parts meeting OEM specifications and have a regional office within the state of Texas. The vendor must have field engineers located within San Antonio, TX. Vendor must have the full capability of an online portal with automated ticketing support and email monitoring to provide updates of open tickets. We highly recommend online submission. This expedites the process and reduces errors for both buyer and supplier. For technical assistance, please contact Ion Wave's Customer Success Team: 1-866-277-2645 x 4 or email support@ionwave.net.
To report suspected ethics violations impacting the San Antonio Water System, please call 1-800-687-1918.
|
| Name | Erika Gonzales |
| Address |
2800 US Highway 281 North
San Antonio 78212 |
| Phone | (210) 233-3412 |
| Fax | |
| Erika.Gonzales@saws.org |
Bid Documents
Bid Attachments
| File Name | Description | File Size | ||
|
||||
| 2025 01 08 SAWS SMARTnet Renewal.pdf (please login to view this document) | ITEM LISTING | 82 KB | 313761 | 6559366 |
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* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.